TrustRadius
EMS Software is an enterprise space management, event, class and resource scheduling application acquired and now supported by Accruent in June 2018.https://media.trustradius.com/product-logos/FU/CQ/BAVLIGMJOL60.JPEGEMS Rocks!Our university used EMS throughout the campus. Although access is limited for some, in general the user experience is very good. There are a lot of moving parts, but with adequate in-house training, anything is possible!,Scheduling events, very user friendly especially for our student staff. Easy use of the main menu and all its features. I like how you can manage from the dashboard. We have integrated Visio and it has helped our staff and clients visualize their particular event.,For very first time users, it can be a challenge. Training will solve this issue. Interactive training manual online works, but can be frustrating.,10,The ability to view events on a single day to multiple days is a great way to see the big picture on campus. Billing is functional and useful for our staff and clients. Easy to use function keys are easy to read and understand.,,10,We do not integrate Google calander yet, but it would be useful. Integrating Outlook is awesome and work with our staffs' calendars successfully. Pure and simple.,9EMS - our former room management systemWe used EMS software to help manage our use of our facilities. As a church, it is critically important that we have a reliable way to reserve different rooms as well as communicate between our various teams about room usage (facilities, hospitality, event organizer, etc.).,EMS is extremely powerful, can fit most organizations needs, and has several different offerings based on use EMS is a recognized industry leader and therefore integrates well with many third party packages EMS provides phone support,It is hard to be all things to all people, over time we saw more focus on their larger clients in the design decisions they made. Their back end structure and support of their software was stellar; best in class - however in recent years I have seen that drop off.,5,As a non-profit we don't have real good analytics for this question. It was effective in enhancing communication between departments and reducing the risk of someone "dropping the ball" to pull off an event. We would have continued with EMS if another tool didn't come along at a better price point. This tool is not as complex or powerful but does everything we need, fits into our CRM better and has a much better price! As an IT admin - the continual updates of the software became tiresome. Early on the updates were easy and a "joy" to implement. However with major structural changes 2 years ago, the updates went the way of most software where they were more cumbersome and not as efficient. They went from being my favorite updates to run (because of how quick and easy it was with no issues) to one of my least favorite.,Rock Room,Azure SQL DatabaseReview from a Guy "Behind the Scenes"We use EMS Software primarily for room scheduling across our campus. Our courses are imported into EMS, which gives department heads the ability to see how their rooms are utilized. They can use this information to determine if more sections to a course can be added. It also allows other users across campus to search for and book a room without the worry of conflicting with a course. We started using EMS due to our old method of keeping track of room utilization becoming obsolete and no longer being supported.,Being able to import our courses from our SIS system makes it really easy to see which rooms are getting used the most. The Virtual EMS component makes it really easy for anyone to search for and book a room on campus. When setting up new users, there is an option to allow Single Sign-On, which means users have one less password to remember (and log ins are faster).,A few years ago, the automatic synchronization between EMS and our SIS system stopped working after an update. Support couldn't figure out the problem, so we were forced to use flat files, which is better than nothing but still a little annoying. If I recall correctly, you can't really delete bookings in EMS. That may be a good thing in terms of keeping track of room utilization and such, but it'd be nice to be able to delete bookings that are either several years old or were used for testing.,8,The primary positive impact is that it gives our department heads an easy way to see how their rooms are utilized, which has an impact on which courses and how many sections of each course to offer. I'm not sure how much our previous room management solution cost, so I can't say either way on ROI. I think the only "negative" impact was that it required the key users to get acquainted with a new system, which meant a lot of frustration and changes to how they were used to doing things.,,Entrinsik Informer, SynoptixEMS: A-OK! (Except for VTC...)EMS is used firm-wide at a prominent law firm I support. It is used to schedule meeting spaces and services in offices around the globe, including catering, audio-visual support, and facilities.,EMS works well to book audio-visual equipment for meetings. Booking and adding details can be done for dozens of meetings at once. Reporting can be created and specialized to produce exactly the statistics you need.,Video conference reporting is awkward. When generating a report of video conferences that involve different meetings that involve different time zones for each location, EMS is not able to produce the video conferences in chronological order--the various time zones inevitably confuse the report, resulting in the need to print and manually sort the conferences. This has been my longest-running pet peeve with EMS.,8,EMS greatly improved the functionality of our reservation system. The software used prior to EMS was exceedingly poor. While EMS still has its quirks, it was light years beyond what had been used previously.,Polycom RealPresence Group Series, Zoom, Skype for BusinessEMS is a powerful tool, but is a bit over complicated if organizational needs are on the smaller side.Dean Evans and Associates Event Management Software (EMS) is used on our college campus for event, academic, athletic, and conference space reservations. The product is managed by my office with dozens of virtual users across campus.,EMS provides a comprehensive record of all spaces under request and approved for use.,It needs as a basic functionality a calendar view of reserved spaces that the entire user community can view and sort. Self populating email function in the communication pages - those used regularly - similar to Gmail functionality.,6,We're struggling to decide whether or not to keep it. We'd like it to be more streamlined and user friendly.,
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EMS Software
364 Ratings
Score 8.7 out of 101
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EMS Software Reviews

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EMS Software
364 Ratings
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Score 8.7 out of 101
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October 02, 2018

EMS Software Review: "EMS Rocks!"

Score 10 out of 10
Vetted Review
Verified User
Review Source
Our university used EMS throughout the campus. Although access is limited for some, in general the user experience is very good. There are a lot of moving parts, but with adequate in-house training, anything is possible!
  • Scheduling events, very user friendly especially for our student staff.
  • Easy use of the main menu and all its features. I like how you can manage from the dashboard.
  • We have integrated Visio and it has helped our staff and clients visualize their particular event.
  • For very first time users, it can be a challenge. Training will solve this issue.
  • Interactive training manual online works, but can be frustrating.
EMS is definitely well suited for event management. We also schedule classes and the software is user friendly when trained.
Read this authenticated review
Paul Tedder profile photo
March 15, 2018

EMS Software Review: "EMS - our former room management system"

Score 5 out of 10
Vetted Review
Verified User
Review Source
We used EMS software to help manage our use of our facilities. As a church, it is critically important that we have a reliable way to reserve different rooms as well as communicate between our various teams about room usage (facilities, hospitality, event organizer, etc.).
  • EMS is extremely powerful, can fit most organizations needs, and has several different offerings based on use
  • EMS is a recognized industry leader and therefore integrates well with many third party packages
  • EMS provides phone support
  • It is hard to be all things to all people, over time we saw more focus on their larger clients in the design decisions they made.
  • Their back end structure and support of their software was stellar; best in class - however in recent years I have seen that drop off.
Well suited in school environments or churches like us. We just found a tool that was less cumbersome; met our needs and had a much better price point.
Read Paul Tedder's full review
Brian Pollitt profile photo
March 09, 2018

EMS Software: "Review from a Guy "Behind the Scenes""

Score 8 out of 10
Vetted Review
Verified User
Review Source
We use EMS Software primarily for room scheduling across our campus. Our courses are imported into EMS, which gives department heads the ability to see how their rooms are utilized. They can use this information to determine if more sections to a course can be added. It also allows other users across campus to search for and book a room without the worry of conflicting with a course. We started using EMS due to our old method of keeping track of room utilization becoming obsolete and no longer being supported.
  • Being able to import our courses from our SIS system makes it really easy to see which rooms are getting used the most.
  • The Virtual EMS component makes it really easy for anyone to search for and book a room on campus.
  • When setting up new users, there is an option to allow Single Sign-On, which means users have one less password to remember (and log ins are faster).
  • A few years ago, the automatic synchronization between EMS and our SIS system stopped working after an update. Support couldn't figure out the problem, so we were forced to use flat files, which is better than nothing but still a little annoying.
  • If I recall correctly, you can't really delete bookings in EMS. That may be a good thing in terms of keeping track of room utilization and such, but it'd be nice to be able to delete bookings that are either several years old or were used for testing.
EMS is great at showing a calendar of sorts for each room or building, and for seeing room utilization. Since I don't use EMS on a daily basis, it's difficult for me to really go into details.
Read Brian Pollitt's full review
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March 09, 2018

EMS Software Review: "EMS: A-OK! (Except for VTC...)"

Score 8 out of 10
Vetted Review
Verified User
Review Source
EMS is used firm-wide at a prominent law firm I support. It is used to schedule meeting spaces and services in offices around the globe, including catering, audio-visual support, and facilities.
  • EMS works well to book audio-visual equipment for meetings.
  • Booking and adding details can be done for dozens of meetings at once.
  • Reporting can be created and specialized to produce exactly the statistics you need.
  • Video conference reporting is awkward. When generating a report of video conferences that involve different meetings that involve different time zones for each location, EMS is not able to produce the video conferences in chronological order--the various time zones inevitably confuse the report, resulting in the need to print and manually sort the conferences. This has been my longest-running pet peeve with EMS.
EMS is great for booking local meetings. Individual offices can easily use the software to fit their needs. However, it is less useful when used across a large firm unless that firm centralizes and streamlines the resources that can be booked. If each office controls the various resources and how they appear in EMS, it becomes difficult to create meaningful and accurate reporting. Proper management is essential.
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Melinda Moers Harriman profile photo
September 08, 2016

EMS Software Review: "EMS is a powerful tool, but is a bit over complicated if organizational needs are on the smaller side."

Score 6 out of 10
Vetted Review
Verified User
Review Source
Dean Evans and Associates Event Management Software (EMS) is used on our college campus for event, academic, athletic, and conference space reservations. The product is managed by my office with dozens of virtual users across campus.
  • EMS provides a comprehensive record of all spaces under request and approved for use.
  • It needs as a basic functionality a calendar view of reserved spaces that the entire user community can view and sort.
  • Self populating email function in the communication pages - those used regularly - similar to Gmail functionality.
Organizations that have many reservable spaces to track: Very good at tracking space use and resource requests.

Departments that require a smooth, attractive presentation to clients:
Front end functionality and presentation to clients (contracts, billing, etc.) are overly cumbersome and unattractive. Have purchased a separate system for this purpose.
Read Melinda Moers Harriman's full review

About EMS Software

EMS Software is an enterprise space management, event, class and resource scheduling application acquired and now supported by Accruent in June 2018.

EMS Software Technical Details

Operating Systems: Unspecified
Mobile Application:No