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Eventbrite has proven to be an effective tool for managing event registration, whether for virtual or in-person events. Users praise …
Overview
What is Eventbrite?
Eventbrite is a global ticketing and event technology platform that provides creators of events with tools and resources to plan, promote, and produce live experiences.The vendor says event organizers can benefit from Eventbrite’s self-service event planning tools including email invitation…
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What is Eventbrite?
Eventbrite is a global ticketing and event technology platform that provides creators of events with tools and resources to plan, promote, and produce live experiences. The vendor says event organizers can benefit from Eventbrite’s self-service event planning tools including email…
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- No setup fee
For the latest information on pricing, visithttps://www.eventbrite.com/organizer/pr…
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- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Demos
Demo Video for EventBrite Registration
YouTube
Eventbrite and Veertly Integration with Zapier Demo (Veertly Tutorial)
YouTube
Thomas Uhlenbreck presents Pulse to Eventbrite CEO Kevin Hartz - Pioneer Demo Livestream May 2020
YouTube
Eventbrite Demo
YouTube
Eventbrite Demo Video
YouTube
EventBrite Sugar Connector Demo
YouTube
Product Details
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- Integrations
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- Tech Details
- Downloadables
- FAQs
What is Eventbrite?
Eventbrite is a global ticketing and event technology platform that provides creators of events with tools and resources to plan, promote, and produce live experiences.
The vendor says event organizers can benefit from Eventbrite’s self-service event planning tools including email invitation creation, RSVP tracking, and ticket selling. Ticket sales can be managed online via the ticketing website or through integration with social media sites including Facebook, and real-time sales data aims to help event planners assess attendance and profit.
The platform includes powerful discovery channels and robust marketing tools, which, according to the vendor, facilitate high conversion rates. Eventbrite's goal is to help users zero in on the most interested event-goers and sell more tickets to their events.
Eventbrite Features
- Supported: Ticketing
- Supported: Registration
- Supported: Event Management
Eventbrite Screenshots
Eventbrite Video
Eventbrite: The destination for experience makers
Eventbrite Integrations
Eventbrite Competitors
Eventbrite Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android |
| Supported Languages | Catalan, Dutch, English, French, German, Italian, Portuguese, Spanish |
Eventbrite Downloadables
Frequently Asked Questions
Bizzabo, Cvent Event Management, and RegOnline by Cvent (Discontinued) are common alternatives for Eventbrite.
Reviewers rate Usability highest, with a score of 10.
The most common users of Eventbrite are from Small Businesses (1-50 employees).
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(191)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
Eventbrite has proven to be an effective tool for managing event registration, whether for virtual or in-person events. Users praise Eventbrite for its fast and user-friendly platform, featuring a simple and elegant interface. It has successfully addressed various business problems, such as RSVP and ticket management, specific messaging to attendees, database management, promotion, social integration, and ticket revenue management. The platform is particularly useful for creating landing pages and registrations for recurring events like weekly online shows.
Despite some users experiencing issues with Eventbrite's payout system for paid in-person events, the platform integrates well with a variety of other platforms, offering a clean and easy user experience for tracking attendees and analyzing the effectiveness of advertising platforms. Users also appreciate how Eventbrite helps them stay connected with industry professionals through listed events, especially during the COVID-19 pandemic. Non-profit organizations utilize Eventbrite to manage donor engagement, fundraising events, and donor contact and contribution management. Real estate brokerages leverage the platform for event promotion, collecting contact information, and handling paid ticketing. Academic institutions rely on Eventbrite for hosting concerts, conferences, and other events while streamlining registration, payments, attendee communication, and sales reports.
User Interface: Reviewers have consistently praised Eventbrite's user interface, with many stating that it is simple, elegant, and clean. It has been described as intuitive and easy to navigate, allowing users to quickly access the necessary features without the need for extensive tutorials or training.
Cloud-Based System: Many users appreciate Eventbrite's cloud-based system, which eliminates the need for excessive integration and administrative tasks. By simply logging in and sharing a link, event organizers can start using the platform conveniently and efficiently. The cloud-based nature of Eventbrite also enables easy collaboration and access to event information from anywhere.
Affordable Pricing: Numerous reviewers have commended Eventbrite's pricing structure as affordable and reasonable. Users consider it a top-of-the-class workflow solution that provides great value for its features and functionality. This affordability allows users to effectively manage their events without incurring significant costs.
Confusing User Interface: Several users have found the user interface of Eventbrite to be confusing and difficult to navigate. They have mentioned that it can be challenging to find specific functions and features, leading to frustration and inefficiency in using the software.
Difficult Customer Support: Some users have expressed frustration with customer support at Eventbrite. They have mentioned that it can be difficult to reach customer support representatives and that issues take a long time to resolve. This lack of responsive support can hinder users from effectively addressing their concerns or resolving problems quickly.
Limited Customization Options: Many users have expressed a desire for more customization options within Eventbrite. Specifically, they would like the ability to customize landing pages and email templates according to their branding needs. The current limitations in customization prevent them from fully personalizing their event pages and promotional materials, which could impact the overall attendee experience and brand consistency.
Users have made several recommendations based on their experiences with these event management platforms. The most common recommendations are as follows:
Recommendation 1: For Picatic, users suggest using it if you can afford the fees and are organizing non-regular events. They appreciate its user-friendly interface and modern features.
Recommendation 2: With Eventbrite, users find it super easy to use and recommend customizing questions as necessary. They also appreciate the options and customer service provided. Some suggest trying Eventbrite's Pro Features if you can afford them. While it is worth paying for, they note that it is suitable for basic events but may not be ideal for extra complicated ones. Users also mention using Eventbrite for fundraising initiatives and launching multiple events on the platform.
Recommendation 3: Trello is described as a turnkey solution for basic events, and users recommend trying it out for event management. They encourage exploring all the features of Trello to make the most of the platform.
Overall, users emphasize the ease of use of these event management platforms and provide specific suggestions to improve certain areas such as accessibility and options for event descriptions and title pages in Eventbrite.
Attribute Ratings
Reviews
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September 03, 2021
Great for free events, but they hold funds for paid tickets
We produce a weekly online show involving a fireside chat and networking. Eventbrite is great for creating a landing page and registration for this weekly show--and it's free. We also produce in-person events and have used Eventbrite in the past for our paid ticketing. However, now Eventbrite changed their payouts to only pay event producers after an event closes. Our monthly events are starting this fall. Unfortunately we had to find another ticketing platform for our paid in-person events because we can't sustain cash flow with Eventbrite holding our cash for six months or longer. And there's no interest on the cash Eventbrite holds. Each event has around $50k in ticket sales.
- Creating landing pages that stand out and are trusted.
- Communicating with attendees pre and post event.
- The integration with Zoom is good, though there were some recent changes that have confused our attendees on our weekly virtual show.
- Offering other options for merchant processing--Stripe, PayPal, Square, etc.
- Hard to repurpose the weekly events for replay viewing. Have to copy the event and replace the online link with the video link to Youtube.
- Represents our brand well. Like that there is an organizer profile.
- Easy to use. Interface is very intuitive.
- I like how it renders the images when shared on social.
- Eventbrite is still holding our funds from 2019 for an event that was postponed.
- My money is not working for me when it is sitting with Eventbrite. They only pay out a few weeks after an event. If you are producing an event where you have upfront costs, you have to pay all of those costs using funds other than ticket sales. Eventbrite does not offer any interest on the money they are holding, which in my case is a six-month lead time from start of ticket sales to end of event.
Eventbrite is excellent for free events and does a great job with virtual events. Eventbrite does not offer an alternative to merchant processing. Freshtix and Passage allow me to use our own merchant processing systems. With Eventbrite, you have to use their processor and they hold all money until two to three weeks after an event. We used to receive daily payouts.
4
Marketing, Production, Social Media and Accounting
4
Must be familiar with ticketing platforms and uses. We have our marketing team overseeing most of our Eventbrite postings. We also link Eventbrite to MailChimp and Whova so we can tell who has signed up for various events. Basic level of skill needed including use of web platforms, filling in forms, copywriting.
- Registration for our free weekly virtual show
- Ticketing sales for our in-person events
- Promotions of previous event revordings
- Virtual show hosting for free
- Building our mailing list
- Scheduling larger meetings, not just events
- Building mailing lists
- Creating workshops and training events
Yes
We were using a local ticketing platform that was designed for concerts. Not as flexible as Eventbrite for setting up meetings and virtual events. We needed a platform that rendered our events better on social sharing links and provided a good image for our events and brand. I also like the organizer page where our customers/attendees can see more info about the organizer.
- Product Features
- Product Usability
- Product Reputation
- Prior Experience with the Product
The platform has to be easy to use for all of our staff. Updates and changes happen fairly frequently these days, so we needed something flexible and with good payout terms. Early on during the pandemic, Eventbrite held all funds until after an event. Just recently (within the past 2 months) they have moved back to allowing weekly payouts up to 80% in advance. It's critical to have cash flow, but also to ensure our audiences that they can get refunds if we need to postpone (again)
There are a lot of features Eventbrite doesn't have such as countdown clocks.
I'm not as concerned about price because we pass on fees to our ticket buyers. Our ticket agerages are higher than most events, with roughly $500 per ticket. Eventbrite was able to provide a contract to cap the fees, which is nice and expected with high ticket costs like ours.
I'm not as concerned about price because we pass on fees to our ticket buyers. Our ticket agerages are higher than most events, with roughly $500 per ticket. Eventbrite was able to provide a contract to cap the fees, which is nice and expected with high ticket costs like ours.
I have a premium account with Eventbrite. It offers "Tailored partnership and unlimited product usage for growing and operating large and complex events." I produce weekly virtual shows and use Eventbrite for free registration. Haven't had to contact customer support for the free events. Also produce monthly in-person meetings, which were scheduled for this fall but now rescheduled for spring due to covid. Was easy enough to change the dates on Eventbrite that I didn't need support. One area I might get in touch with them about is ease of logging into the event via their platform. I have had some complaints from attendees that accessing the meetings are difficult in the Zoom integration. They made some updates to this recently which are supposed to improve this by allowing attendees to connect directly to Zoom.
I haven't had to ask for any help, but I am looking at streamlining the process for registration and promotions of our weekly shows.
I haven't had to ask for any help, but I am looking at streamlining the process for registration and promotions of our weekly shows.
No
Eventbrite contacted me this summer to let me know they were offering advance payouts again. When Covid hit and everything shut down in the event industry, Eventbrite made a decision to hold all payments until after an event ended. As a producer of events with average ticket price of $500, this really hurt cash flow, as we have huge expenses before the event such as venue rental, video crews, our event platform, etc.. I refunded all tickets last year when we had to postpone all of our events. Last year and this year have sucked for event producers like me. No one wants to pay for virtual conferences or meetings. The decision by Eventbrite at the time caused me to search for other ticketing platforms that offered advance payouts.
I was skeptical at first when an Eventbrite commercial manager reached out to me to set up a zoom meeting. She was very personable and clearly understood my situation. I was delighted to hear they had changed their policy to allow up to 80% advance payments, with weekly payouts. They sent a new agreement which I was happy to sign. Hopeful that we can continue on schedule with our in-person meetings in spring 2022. Counting on Eventbrite for our main revenue stream. For now, focused on setting up sponsors.
I was skeptical at first when an Eventbrite commercial manager reached out to me to set up a zoom meeting. She was very personable and clearly understood my situation. I was delighted to hear they had changed their policy to allow up to 80% advance payments, with weekly payouts. They sent a new agreement which I was happy to sign. Hopeful that we can continue on schedule with our in-person meetings in spring 2022. Counting on Eventbrite for our main revenue stream. For now, focused on setting up sponsors.
- Setting up events
- App integrations with Zoom, MailChimp and Whova
- I love how the background automatically takes the color scheme from our hero/brand images
- Setting up notification emails after a ticket is purchased
- Setting up replays of events. We have weekly shows and I want to have registration for attendees so we can keep them in the loop. We record every show and post it on YouTube. Can't keep the original link to the Zoom recording because of storage, and the vent on Zoom ended. Was using Eventbrite to promote the replays for a few months but it was fairly time consuming. Would be great if I could repurpose an event that ended as a replay instead of having to copy the event and set it up with the link to the video on YouTube.
- Viewing attendee lists in one screen
Yes
Great. I love seeing those ticket sales coming in when I'm out of the office. Also can manage checkins on site using the organizer app and QR codes.
They have 2 apps, one for organizers and one for attendees. Both are exceptionally easy to use. The organizer app has dashboard reporting optimized for mobile so I can monitor sales from anywhere.
They have 2 apps, one for organizers and one for attendees. Both are exceptionally easy to use. The organizer app has dashboard reporting optimized for mobile so I can monitor sales from anywhere.