Overview
What is Front?
Front is a communication hub that helps businesses keep the human touch in every interaction.
My experience with Front
Is Front at the front?
Best email management tool in the market !
Front is the change I needed!
Front, a good way to keep your conversations organized
Front App is the one and only Email management tool for your corporate teams
- I can share drafts with team members to take their advice regarding the Sales objections
- It's a very …
Incredibly Poor Service Standards
Very much valuable in team work organization and better engagement.
Get the information that you need easily!
Simple and Efficient Email Solution
How Front is helping us in the Customer Success Org
Joint collaboration for problem solving!
Helpful tool for multiple support channels
Innovative and Customer Communication Management Software
It can be effortless to implement and powerful for managing inboxes on a team!
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Reviewer Pros & Cons
Pricing
Starter
$19
Growth
$49
Scale
$99
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $19 per month per user
Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is Front?
Front Features
- Supported: Multi-channel messaging
- Supported: Live chat
- Supported: Team collaboration on customer messages
- Supported: Calendar and one-click meeting scheduling
- Supported: Basic automation
- Supported: Integrations with 3rd-party tools
- Supported: CRM integration
- Supported: Analytics
- Supported: Advanced workflows
- Supported: Smart Rules
- Supported: User and team management
- Supported: Onboarding and solution design
- Supported: Change management
- Supported: Security and compliance
Front Screenshots
Front Video
Front Integrations
- Asana
- Intercom
- HubSpot CRM
- Jira Software
- Slack
- Pipedrive
- Aircall
- Drift
- Zapier
- Salesforce
- Forumbee
- Facebook Messenger
Front Competitors
Front Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | Apple iOS, Android |
Supported Countries | All |
Supported Languages | English |
Front Downloadables
Frequently Asked Questions
Comparisons
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Reviews and Ratings
(113)Community Insights
- Business Problems Solved
- Pros
- Cons
Front is a versatile tool that is commonly used by teams to improve email management and enhance collaboration. Users have found Front to be incredibly helpful for addressing customer needs, ensuring equal email distribution, and providing timely responses. By monitoring mailboxes on a website, Front allows for easy collaboration among sales development, sales, and customer success teams. It collects all support accounts in one place, making it convenient to act on support questions and delegate tasks without the need for forwarding or CCing emails. With features like tagging and assigning emails to specific team members, Front ensures that nothing gets dropped and improves overall organization. Users appreciate how Front offers a one-stop solution for all emailing requirements, with its smooth interface, note recording capabilities, alerts, automation tools, and rules. Additionally, Front simplifies communication between colleagues by allowing users to comment between threads and manage emails of colleagues who are on leave. It also facilitates easy customer service offers, engagement communication, and marketing on the web. Overall, users find that Front saves time and enables effective team collaboration while providing an excellent customer experience.
In addition to the above use cases, Front also serves as a valuable tool for managing shared inboxes and maintaining inbox zero. Users appreciate how it helps them stay organized by sharing information across teams and scheduling tasks efficiently. With its chat feature between team members, Forward reduces forwarding chains and allows for more consistent messaging. Integration with platforms such as Slack and JIRA further enhances collaboration within customer support teams. Some users have found Front particularly useful for organizing leads and ensuring timely responses. However, there are some concerns raised by users regarding the lack of transparent investment into understanding customer needs and operational complexities. Nonetheless, overall feedback indicates that Front is highly valued for streamlining email collaboration through features like tags, chats, shared inboxes, advanced rules, team management capabilities, autoresponders, AI-powered functions like chatbots integration.
Timely email response time: Users have praised Front for its timely email response time, with many reviewers stating that they appreciate the quickness of the platform. The ability to receive prompt responses ensures efficient communication and helps users stay on top of their emails.
Internal collaboration in email threads: Many users find Front's internal collaboration feature in email threads to be highly valuable. This feature allows managers and team members to collaborate within the context of an email, ensuring that no interactions are missed or overlooked. Reviewers appreciate the visibility it provides and how it facilitates teamwork.
Effective notification system: The sticky notes or Comments feature in Front is widely regarded as effective by users. It ensures that no important emails, discussions, mentions, or tags are missed. With this collaborative feature, users can make comments on messages sent to joint inboxes and coordinate responses before sending them back to the sender. Several reviewers have specifically mentioned how this feature streamlines communication and enhances collaboration among team members.
Confusing User Interface: Many users have found the user interface of Front to be confusing, leading them to suggest a more user-friendly GUI that would improve usability and navigation.
Compatibility Issues with Office 365: Some users have encountered compatibility issues between Front and Office 365, particularly in terms of the link between the two apps. These issues have caused inconvenience and hindered seamless integration for those using both platforms.
Lack of Customizable Tags: Several users expressed the need for a comprehensive library of customizable tags in Front. This enhancement would enable better organization and classification of emails, improving efficiency and workflow management.
Attribute Ratings
Reviews
(1-25 of 27)My experience with Front
the rules and exceptions are really simple to create, we have several rules that helps us not to miss important emails.
Is Front at the front?
Best email management tool in the market !
Front also lets us create personalised calendar links that can be used by clients to book a meeting on our calendars. This saves a lot of time both for the Customer Success Manager and the client.
Front is the change I needed!
- I can share drafts with team members to take their advice regarding the Sales objections
- It's a very user-friendly platform to manage your emails, especially within the team who targets the similar goals
Incredibly Poor Service Standards
Get the information that you need easily!
Simple and Efficient Email Solution
How Front is helping us in the Customer Success Org
Joint collaboration for problem solving!
Helpful tool for multiple support channels
Front of the pack
Front is always innnovative
Front and Center
Strong tool if everyone knows how to use it properly
Front also has a great shared inbox feature which makes department-level email management very simple and allows for team-wide visibility.