Google Voice Reviews & Ratings 2024

Name: What is Google Voice?
Uploaded: 2010-02-18T17:52:03.000Z
Duration: 1 min 38 s
Description: What is Google Voice?

Starting at $10 per month

View Pricing

Overview

What is Google Voice?

Google Voice is a free IP telephony service that provides users with one phone number that can be forwarded to multiple phones or devices. It includes features such as call forwarding, voicemail translation, text messaging, and voice calls. Fees may…

Recent Reviews

Google Voice had a voice, but over time the volume wasn't loud enough.

2 out of 10

August 18, 2022

Incentivized

This had for many years served as a line of communication when others failed. It also was a great integration for other Google or Alphabet …

Google Voice at a glance

6 out of 10

January 06, 2022

Google voice or Google voice assistant is mostly use to search in google for the important things for our project work.<br>By only writing …

My Practice Relies on Google Voice as It’s Only Advertised Number

10 out of 10

November 04, 2021

Incentivized

This line is used by my private law practice as the primary office phone. It is listed as my office number because I utilize a virtual …

Google Voice, The only VOIP you need

8 out of 10

August 23, 2021

Incentivized

I use google voice personally when traveling abroad and have limited service or would not want to use data roaming fees I would route my …

Google Voice lets voices get through

8 out of 10

August 18, 2021

Incentivized

Google Voice is currently being used as a secondary phone system for our organization. It's my belief that for the inevitable outage, it …

Just Use Google Voice

10 out of 10

July 20, 2021

Incentivized

We use Google Voice to communicate with our clients, keeping both text messages and voice calls in one location. We can also easily pass a …

Create your own call center with Google Voice

10 out of 10

July 09, 2021

Incentivized

We have a call center to recruit participants for research studies. Google Voice not only allowed us to issue new phone numbers to our …

The perfect phone app for your distributed operations.

9 out of 10

May 15, 2021

Incentivized

Google Voice is used daily across our company to follow up with clients or coordinate and review work across employees no matter our …

Google Voice is the BEST!!!!!

10 out of 10

April 15, 2021

Incentivized

Google Voice is being used by our Sales department for calls all day long. The vice president of our company also uses Voice. It …

Hmmmm Yes and No

7 out of 10

April 15, 2021

Incentivized

We tried [Google Voice] for our callers in our call center. It worked great, did everything we needed it to do. Was easy to use, had the …

Google Voice has helped our company in many ways.

10 out of 10

April 14, 2021

Incentivized

Every sales person has a Google Voice Number, even the Vice President of Marketing and Sales. We use the iPhone App, as well as the Google …

Google Voice is a great value and awesome voip service

10 out of 10

April 07, 2021

Incentivized

I have been using Google Voice for 8 years now and use it to link my business number to my cell phone. I love that voicemails are text …

Google Voice - a good solution for some of the needs

8 out of 10

April 02, 2021

Incentivized

Google Voice is used as a local phone number for customers in the US. It is mainly used by the sales department as a way to connect with …

Amazing phone solution for any business

10 out of 10

February 22, 2020

Incentivized

We use Google voice so each employee has a dedicated number to use on marketing materials. It makes it easy to integrate with an existing …

Great for small businesses or start-ups

9 out of 10

January 29, 2020

Incentivized

I love using Google Voice because it allows me to have a second phone number. Google Voice is great to have because instead of giving out …

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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 16 features

Mobile app for Android (48)
8.0
80%
Call recording (50)
7.8
78%
Call screening (59)
7.4
74%
Message alerts (62)
3.4
34%

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Pricing

View all pricing

Starter

$10

Cloud

per user/per month

Standard

$20

Cloud

per user/per month

Premier

$30

Cloud

per user/per month

Entry-level set up fee?

No setup fee

For the latest information on pricing, visithttps://workspace.google.com/products/v…

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Starting price (does not include set up fee)

$10 per month

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Product Demos

Bose Smart Soundbar 300 | Setup And Audio Demo

YouTube

Official Google Voice App Demo

YouTube

Google Voice official app for iPhone video demo

YouTube

Google Voice Assistant On Samsung Televisions

YouTube

Google Voice: Demo

YouTube

GV Mobile Demo Video

YouTube

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Features

Cloud PBX

A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment

3.8

Avg 8.2

8.4
Hosted PBX
(23) Ratings
Hosted telephony infrastructure obviated the need for local PBX hardware
5.3
Multi-level Interactive Voice Response (IVR)
(26) Ratings
IVR is a phone menu allowing callers to interact with the system through voice and keypad
1.6
User templates
(19) Ratings
Create and apply batch configurations to multiple users at once
2
Call reports
(43) Ratings
Historical call analysis and trending metrics
1.9
Directory of employee names
(25) Ratings
Voice directory of all employees for self-service dialing

Call Management

Customized phone system settings

5.8

Avg 8.4

3.9
Answering rules
(43) Ratings
Ability to enter rules to route calls to main number or other extensions in case of absence
7.8
Call recording
(50) Ratings
Automatic recording of inbound and outbound calls
6.4
Call park
(22) Ratings
Ability to hold calls in virtual location and subsequently access from any phone in system
7.4
Call screening
(59) Ratings
Ability to block numbers or send calls directly to voicemail
3.4
Message alerts
(62) Ratings
Receive SMS and email message notifications for voice and fax messages

VoIP system collaboration

Team collaboration via cloud phone system

7.3

Avg 8.3

6.2
Video conferencing
(20) Ratings
Built-in video conferencing capabilities
8
Audio conferencing
(37) Ratings
Audio conferencing credentials for all on the system.
5.6
Video screen sharing
(13) Ratings
Users are able to share their screens with other meeting participants on video conference calls.
9.3
Instant messaging
(26) Ratings
Users are able to communicate via chat, either one-on-one or in a group message, through an instant messaging or chat tool.

Mobile apps

Apps are compatible with mobile devices.

6.4

Avg 8.3

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Product Details

About
Competitors
Tech Details
FAQs

What is Google Voice?

Google Voice gives businesses an AI to help employees stay better connected to each other and customers. Boasting security, a reliable calling infrastructure, and an intuitive admin and user experience, Google Voice aims to help users to spend less time managing their phone solution.

Google Voice Video

What is Google Voice?

Google Voice Competitors

Google Voice Technical Details

Deployment Types	Software as a Service (SaaS), Cloud, or Web-Based
Operating Systems	Unspecified
Mobile Application	No

Frequently Asked Questions

Google Voice starts at $10.

RingEX, Microsoft Teams, and Avaya IP Office are common alternatives for Google Voice.

Reviewers rate Instant messaging highest, with a score of 9.3.

The most common users of Google Voice are from Small Businesses (1-50 employees).

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Comparisons

View all alternatives

Compare with

Reviews and Ratings

(214)

Attribute Ratings

Reviews

(1-25 of 66)

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Companies can't remove reviews or game the system. Here's why

August 18, 2022

Google Voice had a voice, but over time the volume wasn't loud enough.

Andrew Voirol

Founder

The Social Diner LLC (Marketing & Advertising, 1-10 employees)

Score 2 out of 10

Vetted Review

Verified User

Incentivized

Google Voice Feature Ratings

Cloud PBX (3)

10%

1.0

User templates: 10%
1.0
Call reports: 10%
1.0
Directory of employee names: 10%
1.0

Call Management (1)

20%

2.0

Message alerts: 20%
2.0

VoIP system collaboration

N/A

Mobile apps (2)

20%

2.0

Mobile app for iOS: 40%
4.0
Mobile app for Android: N/A
N/A

January 06, 2022

Google Voice at a glance

Arkadip Kundu

Doing a BootCamp

DigitalSherpa.AI (Computer Software, 1-10 employees)

Score 6 out of 10

Vetted Review

Verified User

Google Voice Feature Ratings

Cloud PBX (5)

28%

2.8

Hosted PBX: N/A
N/A
Multi-level Interactive Voice Response (IVR): 40%
4.0
User templates: 30%
3.0
Call reports: 20%
2.0
Directory of employee names: 50%
5.0

Call Management (5)

48%

4.8

Answering rules: 10%
1.0
Call recording: 70%
7.0
Call park: 60%
6.0
Call screening: 50%
5.0
Message alerts: 50%
5.0

VoIP system collaboration (4)

65%

6.5

Video conferencing: 50%
5.0
Audio conferencing: 70%
7.0
Video screen sharing: 50%
5.0
Instant messaging: 90%
9.0

Mobile apps (2)

35%

3.5

Mobile app for iOS: N/A
N/A
Mobile app for Android: 70%
7.0

November 04, 2021

My Practice Relies on Google Voice as It’s Only Advertised Number

Loren Piel

In-House Counsel

Kendall Auto Group (Automotive, 1001-5000 employees)

Score 10 out of 10

Vetted Review

Verified User

Incentivized

Google Voice Feature Ratings

Cloud PBX (5)

20%

2.0

Hosted PBX: N/A
N/A
Multi-level Interactive Voice Response (IVR): N/A
N/A
User templates: N/A
N/A
Call reports: 100%
10.0
Directory of employee names: N/A
N/A

Call Management (5)

40%

4.0

Answering rules: N/A
N/A
Call recording: N/A
N/A
Call park: N/A
N/A
Call screening: 100%
10.0
Message alerts: 100%
10.0

VoIP system collaboration (4)

N/A

Video conferencing: N/A
N/A
Audio conferencing: N/A
N/A
Video screen sharing: N/A
N/A
Instant messaging: N/A
N/A

Mobile apps (2)

50%

5.0

Mobile app for iOS: 100%
10.0
Mobile app for Android: N/A
N/A

August 23, 2021

Google Voice, The only VOIP you need

Roberto Abreu

Information Technology Recruiter

Park Hudson International (Staffing and Recruiting, 11-50 employees)

Score 8 out of 10

Vetted Review

Verified User

Incentivized

Google Voice Feature Ratings

Cloud PBX (3)

86.66666666666666%

8.7

Hosted PBX: 90%
9.0
User templates: 80%
8.0
Call reports: 90%
9.0

Call Management (4)

92.5%

9.3

Answering rules: 80%
8.0
Call recording: 90%
9.0
Call screening: 100%
10.0
Message alerts: 100%
10.0

VoIP system collaboration (3)

93.33333333333334%

9.3

Video conferencing: 90%
9.0
Audio conferencing: 90%
9.0
Instant messaging: 100%
10.0

Mobile apps (2)

95%

9.5

Mobile app for iOS: 90%
9.0
Mobile app for Android: 100%
10.0

August 18, 2021

Google Voice lets voices get through

Verified User

Director in Information Technology

Higher Education Company, 51-200 employees

Score 8 out of 10

Vetted Review

Verified User

Incentivized

Google Voice Feature Ratings

Cloud PBX (4)

47.5%

4.8

Hosted PBX: 70%
7.0
Multi-level Interactive Voice Response (IVR): 50%
5.0
Call reports: 20%
2.0
Directory of employee names: 50%
5.0

Call Management (5)

50%

5.0

Answering rules: 30%
3.0
Call recording: 60%
6.0
Call park: 40%
4.0
Call screening: 50%
5.0
Message alerts: 70%
7.0

VoIP system collaboration

N/A

Mobile apps (2)

60%

6.0

Mobile app for iOS: 60%
6.0
Mobile app for Android: 60%
6.0

July 20, 2021

Just Use Google Voice

Verified User

Technician in Information Technology

Information Technology & Services Company, 11-50 employees

Score 10 out of 10

Vetted Review

Verified User

Incentivized

Google Voice Feature Ratings

Cloud PBX (5)

92%

9.2

Hosted PBX: 100%
10.0
Multi-level Interactive Voice Response (IVR): 100%
10.0
User templates: 90%
9.0
Call reports: 70%
7.0
Directory of employee names: 100%
10.0

Call Management (5)

98%

9.8

Answering rules: 100%
10.0
Call recording: 90%
9.0
Call park: 100%
10.0
Call screening: 100%
10.0
Message alerts: 100%
10.0

VoIP system collaboration (2)

100%

10.0

Audio conferencing: 100%
10.0
Instant messaging: 100%
10.0

Mobile apps (2)

100%

10.0

Mobile app for iOS: 100%
10.0
Mobile app for Android: 100%
10.0

July 09, 2021

Create your own call center with Google Voice

Verified User

Manager in Research & Development

Market Research Company, 11-50 employees

Score 10 out of 10

Vetted Review

Verified User

Incentivized

Google Voice Feature Ratings

Cloud PBX (3)

33.333333333333336%

3.3

Hosted PBX: N/A
N/A
Multi-level Interactive Voice Response (IVR): N/A
N/A
Directory of employee names: 100%
10.0

Call Management (3)

100%

10.0

Call recording: 100%
10.0
Call screening: 100%
10.0
Message alerts: 100%
10.0

VoIP system collaboration (4)

100%

10.0

Video conferencing: 100%
10.0
Audio conferencing: 100%
10.0
Video screen sharing: 100%
10.0
Instant messaging: 100%
10.0

Mobile apps (2)

100%

10.0

Mobile app for iOS: 100%
10.0
Mobile app for Android: 100%
10.0

May 15, 2021

The perfect phone app for your distributed operations.

Verified User

Engineer in Research & Development

Research Company, 11-50 employees

Score 9 out of 10

Vetted Review

Verified User

Incentivized

Google Voice Feature Ratings

Cloud PBX (5)

88%

8.8

Hosted PBX: 80%
8.0
Multi-level Interactive Voice Response (IVR): 80%
8.0
User templates: 80%
8.0
Call reports: 100%
10.0
Directory of employee names: 100%
10.0

Call Management (5)

78%

7.8

Answering rules: 80%
8.0
Call recording: 90%
9.0
Call park: 80%
8.0
Call screening: 50%
5.0
Message alerts: 90%
9.0

VoIP system collaboration (2)

85%

8.5

Audio conferencing: 90%
9.0
Instant messaging: 80%
8.0

Mobile apps (2)

100%

10.0

Mobile app for iOS: 100%
10.0
Mobile app for Android: 100%
10.0

April 15, 2021

Google Voice is the BEST!!!!!

Reagan Reed

Pharmacy Automation Consultant

Pearson Medical Technologies (Pharmaceuticals, 11-50 employees)

Score 10 out of 10

Vetted Review

Verified User

Incentivized

Google Voice Feature Ratings

Cloud PBX (5)

N/A

Hosted PBX: N/A
N/A
Multi-level Interactive Voice Response (IVR): N/A
N/A
User templates: N/A
N/A
Call reports: N/A
N/A
Directory of employee names: N/A
N/A

Call Management (5)

20%

2.0

Answering rules: N/A
N/A
Call recording: N/A
N/A
Call park: N/A
N/A
Call screening: N/A
N/A
Message alerts: 100%
10.0

VoIP system collaboration (4)

N/A

Video conferencing: N/A
N/A
Audio conferencing: N/A
N/A
Video screen sharing: N/A
N/A
Instant messaging: N/A
N/A

Mobile apps (2)

50%

5.0

Mobile app for iOS: 100%
10.0
Mobile app for Android: N/A
N/A

April 15, 2021

Hmmmm Yes and No

Verified User

Manager in Sales

Marketing and Advertising Company, 11-50 employees

Score 7 out of 10

Vetted Review

Verified User

Incentivized

Google Voice Feature Ratings

Cloud PBX (5)

64%

6.4

Hosted PBX: N/A
N/A
Multi-level Interactive Voice Response (IVR): 80%
8.0
User templates: 40%
4.0
Call reports: 100%
10.0
Directory of employee names: 100%
10.0

Call Management (5)

94%

9.4

Answering rules: 90%
9.0
Call recording: 100%
10.0
Call park: 80%
8.0
Call screening: 100%
10.0
Message alerts: 100%
10.0

VoIP system collaboration (4)

25%

2.5

Video conferencing: N/A
N/A
Audio conferencing: 100%
10.0
Video screen sharing: N/A
N/A
Instant messaging: N/A
N/A

Mobile apps (2)

50%

5.0

Mobile app for iOS: N/A
N/A
Mobile app for Android: 100%
10.0

April 14, 2021

Google Voice has helped our company in many ways.

Joshua Day

Pharmacy Automation Consultant

Pearson Medical Technologies (Medical Device, 11-50 employees)

Score 10 out of 10

Vetted Review

Verified User

Incentivized

Google Voice Feature Ratings

Cloud PBX (5)

34%

3.4

Hosted PBX: N/A
N/A
Multi-level Interactive Voice Response (IVR): 90%
9.0
User templates: N/A
N/A
Call reports: 80%
8.0
Directory of employee names: N/A
N/A

Call Management (5)

74%

7.4

Answering rules: 100%
10.0
Call recording: 90%
9.0
Call park: N/A
N/A
Call screening: 100%
10.0
Message alerts: 80%
8.0

VoIP system collaboration (4)

N/A

Video conferencing: N/A
N/A
Audio conferencing: N/A
N/A
Video screen sharing: N/A
N/A
Instant messaging: N/A
N/A

Mobile apps (2)

N/A

Mobile app for iOS: N/A
N/A
Mobile app for Android: N/A
N/A

April 07, 2021

Google Voice is a great value and awesome voip service

Verified User

Professional in Professional Services

Photography Company, 1-10 employees

Score 10 out of 10

Vetted Review

Verified User

Incentivized

Google Voice Feature Ratings

Cloud PBX

N/A

Call Management (3)

96.66666666666666%

9.7

Call recording: 100%
10.0
Call screening: 90%
9.0
Message alerts: 100%
10.0

VoIP system collaboration

N/A

Mobile apps (2)

50%

5.0

Mobile app for iOS: N/A
N/A
Mobile app for Android: 100%
10.0

April 02, 2021

Google Voice - a good solution for some of the needs

Verified User

Engineer in Other

Environmental Services Company, 11-50 employees

Score 8 out of 10

Vetted Review

Verified User

Incentivized

Google Voice Feature Ratings

Cloud PBX (5)

32%

3.2

Hosted PBX: 80%
8.0
Multi-level Interactive Voice Response (IVR): N/A
N/A
User templates: N/A
N/A
Call reports: 80%
8.0
Directory of employee names: N/A
N/A

Call Management (5)

80%

8.0

Answering rules: 80%
8.0
Call recording: 80%
8.0
Call park: 80%
8.0
Call screening: 80%
8.0
Message alerts: 80%
8.0

VoIP system collaboration (4)

20%

2.0

Video conferencing: N/A
N/A
Audio conferencing: 80%
8.0
Video screen sharing: N/A
N/A
Instant messaging: N/A
N/A

Mobile apps (2)

80%

8.0

Mobile app for iOS: 80%
8.0
Mobile app for Android: 80%
8.0

February 22, 2020

Amazing phone solution for any business

Allison Chaney

Chief Digital Training Officer

Boot Camp Digital (Marketing & Advertising, 1-10 employees)

Score 10 out of 10

Vetted Review

Verified User

Incentivized

Google Voice Feature Ratings

Cloud PBX (5)

N/A

Hosted PBX: N/A
N/A
Multi-level Interactive Voice Response (IVR): N/A
N/A
User templates: N/A
N/A
Call reports: N/A
N/A
Directory of employee names: N/A
N/A

Call Management (5)

48%

4.8

Answering rules: 80%
8.0
Call recording: 70%
7.0
Call park: N/A
N/A
Call screening: 10%
1.0
Message alerts: 80%
8.0

VoIP system collaboration (4)

12.5%

1.3

Video conferencing: N/A
N/A
Audio conferencing: N/A
N/A
Video screen sharing: N/A
N/A
Instant messaging: 50%
5.0

Mobile apps (2)

40%

4.0

Mobile app for iOS: N/A
N/A
Mobile app for Android: 80%
8.0

January 29, 2020

Great for small businesses or start-ups

JaCoby Marston, CPA

Chief Financial Officer » Finance Management | Accounting | Taxation | Cost Controls

Trust Brands (Computer Software, 11-50 employees)

Score 9 out of 10

Vetted Review

Verified User

Incentivized

Google Voice Feature Ratings

Cloud PBX (5)

14%

1.4

Hosted PBX: N/A
N/A
Multi-level Interactive Voice Response (IVR): N/A
N/A
User templates: N/A
N/A
Call reports: 70%
7.0
Directory of employee names: N/A
N/A

Call Management (5)

14%

1.4

Answering rules: N/A
N/A
Call recording: N/A
N/A
Call park: N/A
N/A
Call screening: 70%
7.0
Message alerts: N/A
N/A

VoIP system collaboration (4)

17.5%

1.8

Video conferencing: N/A
N/A
Audio conferencing: N/A
N/A
Video screen sharing: N/A
N/A
Instant messaging: 70%
7.0

Mobile apps (2)

80%

8.0

Mobile app for iOS: 80%
8.0
Mobile app for Android: 80%
8.0

January 28, 2020

Google Voice Review

Ai Ashe

Instructor

Hampton City Schools (Primary/Secondary Education, 1001-5000 employees)

Score 10 out of 10

Vetted Review

Verified User

Incentivized

Google Voice Feature Ratings

Cloud PBX (3)

40%

4.0

Multi-level Interactive Voice Response (IVR): 50%
5.0
Call reports: 70%
7.0
Directory of employee names: N/A
N/A

Call Management (5)

42%

4.2

Answering rules: N/A
N/A
Call recording: 70%
7.0
Call park: N/A
N/A
Call screening: 70%
7.0
Message alerts: 70%
7.0

VoIP system collaboration (4)

80%

8.0

Video conferencing: 80%
8.0
Audio conferencing: 80%
8.0
Video screen sharing: 80%
8.0
Instant messaging: 80%
8.0

Mobile apps (2)

100%

10.0

Mobile app for iOS: 100%
10.0
Mobile app for Android: 100%
10.0

January 06, 2020

Great service with one annoying flaw!

Verified User

Administrator in Other

Events Services Company, 501-1000 employees

Score 6 out of 10

Vetted Review

Verified User

Incentivized

Google Voice Feature Ratings

Cloud PBX (3)

70%

7.0

Multi-level Interactive Voice Response (IVR): 60%
6.0
Call reports: 50%
5.0
Directory of employee names: 100%
10.0

Call Management (4)

55%

5.5

Answering rules: 40%
4.0
Call park: 50%
5.0
Call screening: 60%
6.0
Message alerts: 70%
7.0

VoIP system collaboration (1)

90%

9.0

Instant messaging: 90%
9.0

Mobile apps (2)

65%

6.5

Mobile app for iOS: 80%
8.0
Mobile app for Android: 50%
5.0

December 19, 2019

Google Voice is Free, Easy, and Necessary!

Verified User

Administrative Assistant in Other

Events Services Company, 51-200 employees

Score 8 out of 10

Vetted Review

Verified User

Incentivized

Google Voice Feature Ratings

Cloud PBX (4)

80%

8.0

Multi-level Interactive Voice Response (IVR): 80%
8.0
User templates: 80%
8.0
Call reports: 80%
8.0
Directory of employee names: 80%
8.0

Call Management (2)

80%

8.0

Call screening: 80%
8.0
Message alerts: 80%
8.0

VoIP system collaboration (1)

80%

8.0

Instant messaging: 80%
8.0

Mobile apps (2)

90%

9.0

Mobile app for iOS: 90%
9.0
Mobile app for Android: 90%
9.0

December 05, 2019

Intuitive, functional, and free!

Verified User

Manager in Finance and Accounting

Real Estate Company, 501-1000 employees

Score 10 out of 10

Vetted Review

Verified User

Incentivized

Google Voice Feature Ratings

Cloud PBX (4)

N/A

Multi-level Interactive Voice Response (IVR): N/A
N/A
User templates: N/A
N/A
Call reports: N/A
N/A
Directory of employee names: N/A
N/A

Call Management (5)

72%

7.2

Answering rules: 90%
9.0
Call recording: 90%
9.0
Call park: N/A
N/A
Call screening: 90%
9.0
Message alerts: 90%
9.0

VoIP system collaboration (4)

N/A

Video conferencing: N/A
N/A
Audio conferencing: N/A
N/A
Video screen sharing: N/A
N/A
Instant messaging: N/A
N/A

Mobile apps (2)

45%

4.5

Mobile app for iOS: 90%
9.0
Mobile app for Android: N/A
N/A

November 20, 2019

If you want to save money, you have to try Google Voice

Anthony Zurica

Owner

Zurica Law (Law Practice, 1-10 employees)

Score 10 out of 10

Vetted Review

Verified User

Incentivized

Google Voice Feature Ratings

Cloud PBX (5)

N/A

Hosted PBX: N/A
N/A
Multi-level Interactive Voice Response (IVR): N/A
N/A
User templates: N/A
N/A
Call reports: N/A
N/A
Directory of employee names: N/A
N/A

Call Management (5)

56%

5.6

Answering rules: 90%
9.0
Call recording: N/A
N/A
Call park: N/A
N/A
Call screening: 90%
9.0
Message alerts: 100%
10.0

VoIP system collaboration (4)

N/A

Video conferencing: N/A
N/A
Audio conferencing: N/A
N/A
Video screen sharing: N/A
N/A
Instant messaging: N/A
N/A

Mobile apps (2)

50%

5.0

Mobile app for iOS: 100%
10.0
Mobile app for Android: N/A
N/A

November 17, 2019

A Reliable Service that Integrates Communication Channels

Joshua Melder

Customer Account Manager

Quad (Printing, 10,001+ employees)

Score 7 out of 10

Vetted Review

Verified User

Incentivized

Google Voice Feature Ratings

Cloud PBX (4)

80%

8.0

Multi-level Interactive Voice Response (IVR): 80%
8.0
User templates: 70%
7.0
Call reports: 70%
7.0
Directory of employee names: 100%
10.0

Call Management (5)

94%

9.4

Answering rules: 90%
9.0
Call recording: 100%
10.0
Call park: 100%
10.0
Call screening: 90%
9.0
Message alerts: 90%
9.0

VoIP system collaboration (4)

67.5%

6.8

Video conferencing: 60%
6.0
Audio conferencing: 80%
8.0
Video screen sharing: 50%
5.0
Instant messaging: 80%
8.0

Mobile apps (2)

100%

10.0

Mobile app for iOS: 100%
10.0
Mobile app for Android: 100%
10.0

November 05, 2019

A Reliable Tool for the Customer-Driven Business

Ben Caplan

Risk Manager, and Insurance Agent

Hummel and Plum Insurance Agency Inc. (Insurance, 11-50 employees)

Score 10 out of 10

Vetted Review

Verified User

Incentivized

Google Voice Feature Ratings

Cloud PBX (5)

14%

1.4

Hosted PBX: N/A
N/A
Multi-level Interactive Voice Response (IVR): N/A
N/A
User templates: N/A
N/A
Call reports: 70%
7.0
Directory of employee names: N/A
N/A

Call Management (5)

50%

5.0

Answering rules: N/A
N/A
Call recording: 80%
8.0
Call park: N/A
N/A
Call screening: 70%
7.0
Message alerts: 100%
10.0

VoIP system collaboration (4)

45%

4.5

Video conferencing: N/A
N/A
Audio conferencing: 80%
8.0
Video screen sharing: N/A
N/A
Instant messaging: 100%
10.0

Mobile apps (2)

100%

10.0

Mobile app for iOS: 100%
10.0
Mobile app for Android: 100%
10.0

September 28, 2019

Protect your private number with Google Voice

Verified User

Engineer in Information Technology

Primary/Secondary Education Company, 1001-5000 employees

Score 8 out of 10

Vetted Review

Verified User

Incentivized

Google Voice Feature Ratings

Cloud PBX (4)

75%

7.5

Hosted PBX: 80%
8.0
Multi-level Interactive Voice Response (IVR): 80%
8.0
Call reports: 70%
7.0
Directory of employee names: 70%
7.0

Call Management (5)

76%

7.6

Answering rules: 70%
7.0
Call recording: 90%
9.0
Call park: 70%
7.0
Call screening: 70%
7.0
Message alerts: 80%
8.0

VoIP system collaboration (4)

N/A

Video conferencing: N/A
N/A
Audio conferencing: N/A
N/A
Video screen sharing: N/A
N/A
Instant messaging: N/A
N/A

Mobile apps (2)

40%

4.0

Mobile app for iOS: N/A
N/A
Mobile app for Android: 80%
8.0

September 28, 2019

Google Voice is great!

Verified User

Employee in Information Technology

Telecommunications Company, 5001-10,000 employees

Score 8 out of 10

Vetted Review

Verified User

Incentivized

Google Voice Feature Ratings

Cloud PBX (5)

76%

7.6

Hosted PBX: 80%
8.0
Multi-level Interactive Voice Response (IVR): 80%
8.0
User templates: 80%
8.0
Call reports: 70%
7.0
Directory of employee names: 70%
7.0

Call Management (5)

80%

8.0

Answering rules: 70%
7.0
Call recording: 80%
8.0
Call park: 80%
8.0
Call screening: 90%
9.0
Message alerts: 80%
8.0

VoIP system collaboration (3)

70%

7.0

Video conferencing: 70%
7.0
Audio conferencing: 70%
7.0
Instant messaging: 70%
7.0

Mobile apps (2)

90%

9.0

Mobile app for iOS: 90%
9.0
Mobile app for Android: 90%
9.0

September 27, 2019

Try Google Voice

Kaleb-John Loo

Senior Firmware Engineer

Spirent Communications (Telecommunications, 1001-5000 employees)

Score 9 out of 10

Vetted Review

Verified User

Incentivized

Google Voice Feature Ratings

Cloud PBX (5)

94%

9.4

Hosted PBX: 100%
10.0
Multi-level Interactive Voice Response (IVR): 100%
10.0
User templates: 90%
9.0
Call reports: 90%
9.0
Directory of employee names: 90%
9.0

Call Management (5)

90%

9.0

Answering rules: 90%
9.0
Call recording: 90%
9.0
Call park: 90%
9.0
Call screening: 90%
9.0
Message alerts: 90%
9.0

VoIP system collaboration (4)

45%

4.5

Video conferencing: N/A
N/A
Audio conferencing: 90%
9.0
Video screen sharing: N/A
N/A
Instant messaging: 90%
9.0

Mobile apps (2)

90%

9.0

Mobile app for iOS: 90%
9.0
Mobile app for Android: 90%
9.0

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