What users are saying about
Top Rated
67 Ratings
Top Rated
204 Ratings
Top Rated
67 Ratings
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Score 7.6 out of 100
Top Rated
204 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.7 out of 100

Feature Set Ratings

    Cloud PBX

    CallRail

    Feature Set Not Supported
    N/A
    6.5

    Google Voice

    65%
    Google Voice ranks higher in 5/5 features

    Hosted PBX

    N/A
    0 Ratings
    8.4
    84%
    23 Ratings

    Multi-level Interactive Voice Response (IVR)

    N/A
    0 Ratings
    6.8
    68%
    26 Ratings

    User templates

    N/A
    0 Ratings
    4.9
    49%
    19 Ratings

    Call reports

    N/A
    0 Ratings
    5.9
    59%
    43 Ratings

    Directory of employee names

    N/A
    0 Ratings
    6.3
    63%
    25 Ratings

    Call Management

    CallRail

    Feature Set Not Supported
    N/A
    7.5

    Google Voice

    75%
    Google Voice ranks higher in 5/5 features

    Answering rules

    N/A
    0 Ratings
    6.3
    63%
    43 Ratings

    Call recording

    N/A
    0 Ratings
    8.4
    84%
    50 Ratings

    Call park

    N/A
    0 Ratings
    7.0
    70%
    22 Ratings

    Call screening

    N/A
    0 Ratings
    8.2
    82%
    59 Ratings

    Message alerts

    N/A
    0 Ratings
    7.8
    78%
    62 Ratings

    VoIP system collaboration

    CallRail

    Feature Set Not Supported
    N/A
    8.2

    Google Voice

    82%
    Google Voice ranks higher in 4/4 features

    Video conferencing

    N/A
    0 Ratings
    7.6
    76%
    20 Ratings

    Audio conferencing

    N/A
    0 Ratings
    8.8
    88%
    37 Ratings

    Video screen sharing

    N/A
    0 Ratings
    7.0
    70%
    13 Ratings

    Instant messaging

    N/A
    0 Ratings
    9.4
    94%
    26 Ratings

    Mobile apps

    CallRail

    Feature Set Not Supported
    N/A
    8.5

    Google Voice

    85%
    Google Voice ranks higher in 2/2 features

    Mobile app for iOS

    N/A
    0 Ratings
    8.2
    82%
    43 Ratings

    Mobile app for Android

    N/A
    0 Ratings
    8.8
    88%
    48 Ratings

    Attribute Ratings

    • CallRail is rated higher in 1 area: Support Rating
    • Google Voice is rated higher in 2 areas: Likelihood to Recommend, Usability

    Likelihood to Recommend

    7.0

    CallRail

    70%
    32 Ratings
    7.8

    Google Voice

    78%
    70 Ratings

    Likelihood to Renew

    CallRail

    N/A
    0 Ratings
    9.3

    Google Voice

    93%
    7 Ratings

    Usability

    8.6

    CallRail

    86%
    6 Ratings
    9.0

    Google Voice

    90%
    9 Ratings

    Support Rating

    8.8

    CallRail

    88%
    13 Ratings
    7.0

    Google Voice

    70%
    69 Ratings

    Implementation Rating

    CallRail

    N/A
    0 Ratings
    10.0

    Google Voice

    100%
    4 Ratings

    Contract Terms and Pricing Model

    CallRail

    N/A
    0 Ratings
    7.0

    Google Voice

    70%
    1 Rating

    Professional Services

    CallRail

    N/A
    0 Ratings
    7.0

    Google Voice

    70%
    1 Rating

    Likelihood to Recommend

    CallRail

    This is great software for differentiating where phone traffic is coming from. Whether it's paid/organic search, you can see exactly where the calls are coming in from. I'd love to see them add text/SMS features in the future, but it does what it claims. I'd also like to see more CRM integrations, but not sure that other users share the same sentiment
    Read full review

    Google

    In the past, I would have happily recommended this for small business use cases. Due to its affordability, versatility, and low barrier to entry as well as its simplicity to use. Google Voice was integrated into the Chrome Browser, it was easily accessed from Gmail, and integrated into Gmail and could even be leveraged in such a way to when phone numbers were clicked on, Google Voice was the tool used. However over the past few years and more, in the past couple of years from 2021 to current, this tool seems to have lost favor with the Alphabet suite of tools. With the lack of integrations, it's becoming less stable, and people are just opting more for Google Meet Voice. The biggest area where this is less appropriate and where opportunity has opened for others is its lack of features, like virtual attendants, call recording, call transcription, SMS, MMS, CRM integration, and other key features even 1 or 2 person business really needs in this day and age
    Read full review

    Pros

    CallRail

    • Tracking phone calls first & foremost! Being able to have a running tally of the phone calls made and listening to the recorded calls throughout the month and providing that information back to our clients is vital!
    • Their UI is exceptionally easy to use & navigate. This is important when we have many clients running at the same time and we are able to always determine what report is for which client.
    • The ease of setting up a brand new client & their tracking phone number is fantastic! Saves a lot of time when it walks you through everything you need to know & do step by step.
    Read full review

    Google

    • Google Voice has been great for setting up additional phone lines and numbers.
    • The voicemail inbox is a great feature and you can see when messages come in online and listen to the messages from your computer.
    • Google Voice allows us to have multiple phone numbers and lines for specific business purposes.
    Read full review

    Cons

    CallRail

    • The integration with Hubspot is not as seemless as I would have liked. We had an issue where a person who was already in Hubspot called in, and their contact information was not matched to the caller ID correctly which created some duplicate entries. A little bit of a bummer, but from what I understand they may have fixed this. We had to stop using them for a little while because our outsourced sales team was more confused by adding CallRail, so we'll be re-implementing this once our new sales team is fully trained. Hopefully the record miss-match issue gets fixed.
    Read full review

    Google

    • I think there is room to improve with regards to call forwarding.
    • I wish there were a concise way to know if the call was to your Google Voice number or your personal number before answering the call.
    • when I add a contact to my account on the web it doesn't seem to sync with my phone even though the same email address is logged in.
    Read full review

    Pricing Details

    CallRail

    Starting Price

    $30 per month per user

    Editions & Modules

    CallRail editions and modules pricing
    EditionModules
    Call Tracking451
    Analytics Suite1452
    Conversation Analytics (Call Tracking + Conversation Intelligence)953
    Marketing Analytics (Call and Form Tracking)954
    Lead Center (requires Call Tracking plan)305

    Footnotes

    1. per month
    2. per month
    3. per month
    4. per month
    5. per month per user

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Visit callrail.com/pricing for more details.

    Google Voice

    Starting Price

    $10 per month

    Editions & Modules

    Google Voice editions and modules pricing
    EditionModules
    Starter$101
    Standard$202
    Premier$303

    Footnotes

    1. per user/per month
    2. per user/per month
    3. per user/per month

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Likelihood to Renew

    CallRail

    No answers on this topic

    Google

    It's user friendly, how to use it is self explanatory, they support all their own options while someone like Phone Booth uses a third party. I can cancel Google Voice anytime and I choose how much I spend with Google Voice
    Read full review

    Usability

    CallRail

    The platform is easy to use and we really don't have any complaints with using it so far. The information is invaluable for clients that rely on phone calls to drive more business. Not much negative to say about it at this point. We're actually really happy with it so far and the cost is manageable.
    Read full review

    Google

    I haven't had problems with dropped calls, bad reception, lost recordings - everything works the way it should. The iOS app is easy to use, and the process is easy to explain to other people. It's also the cheapest way I've found to call internationally - I've used it to interview people from London and Austraila.
    Read full review

    Support Rating

    CallRail

    CallRail support normally gets back to us pretty quickly when we submit a ticket and they have a good knowledge base for common questions. I've heard mixed reviews from other local marketing agencies that use this tool, but overall in my experience, support has been knowledgeable and quick working through our problems.
    Read full review

    Google

    They do not offer support unless you have the Business account for Google Voice under G Suite. This is tough, because Google doesn't really have a customer support team for this service, so when it gets shut down for a few hours, we have no choice but to wait it out. But this doesn't happen that often, which is great.
    Read full review

    Implementation Rating

    CallRail

    No answers on this topic

    Google

    It is a pretty seamless program to transfer to, even for people who either have little experience with these programs or people who were stuck on Skype
    Read full review

    Alternatives Considered

    CallRail

    Callrail has a very seamless and easy to use Dynamic Number Swap function. In other call tracking that we looked into the integration was either not as easy to use or required much more work to implement. Setting up CallRail has been so easy even our entry-level employees need very little training to master the platform.
    Read full review

    Google

    The integrations of Google Voice with all our devices are flawless, Android, iOS, Windows, Linux and Mac. Also, the call performance is far superior on wifi as well as on mobile data. With Skype, we had several problems with personal accounts, performance issues, and in general, it felt awkward to use it.
    Read full review

    Contract Terms and Pricing Model

    CallRail

    No answers on this topic

    Google

    Google Voice should be also be use to those who have difficulty in speaking English. So the contract term will need to be a little strict as Google Voice is used in navigations as the part of GPRS navigation is personal. The private data need to be in control much more securely and safely.
    Read full review

    Professional Services

    CallRail

    No answers on this topic

    Google

    It help to connect with the products that we use as a part. We need to get in touch with our professional world. It is like a tool that helps us to get in touch with everything from A to Z in our professional careers. So we need to be in touch with everything as linearly as the jpb can be done.
    Read full review

    Return on Investment

    CallRail

    • CallRail has helped us follow up on quality leads, something we couldn't do effectively prior to using this product.
    • The reporting feature has helped us to generate reports that have helped us plan and increase conversion rates.
    • It helps us plan our budget effectively because we can easily see which campaigns are effective and should be targeted.
    Read full review

    Google

    • Cost for Google Voice is stellar, starting at $10/mo per user.
    • While it doesn't offer a new Audio/Video conferencing solution it does integrate with GSuite so it makes use of Google Calendar and Hangouts/ Google Meet.
    • Gets the employee's to use their company phone numbers more as texting is easy and deployment is simple.
    • The cell phone app is reliable and easy to deploy.
    Read full review

    Screenshots

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