Kaseya VSA Reviews

38 Ratings
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Score 8.2 out of 100

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Reviews (1-16 of 16)

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Return on Investment

  • ROI with Kaseya Virtual System Administrator (VSA) has been great since our and our customer's IT infrastructure reliability has greatly improved.
  • Better utilization of IT resources.
  • Enabled us to sell another service by enabling us to start an RMM division and generate additional revenue.
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Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Return on Investment

  • We have been able to improve our IT operations by looking at problem areas and eliminating those problem areas to improve reliability.
  • Since our, and our customers', IT operations have become more reliable, this has cut down the time our IT staff dedicates to fixing issues, and enables us to focus on other IT projects.
  • Kaseya has covered all of our business objectives, and also went beyond.
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Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
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Return on Investment

  • Patch management is a big issue for us. It doesn’t work well and it’s time-consuming.
  • Customer service's response times when we needed to increase agent counts have been extremely slow, and this has affected our ability to onboard customers at times
  • Plugins for Avast or other popular antivirus programs for the hosted VSA is not available. You need to manage anything that is not Malwarebytes or Kaspersky on its own web portal.
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Derek Schroeder | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
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Return on Investment

  • Very solid tool that provides a large ROI as far as cost to the service able to provide with the tools.
  • Only negative jump is coming from a ConnectWise Automate world, remote control is significantly slower than ScreenConnect.
  • Easy to implement scripting. This can drastically cut down on support calls and time wasted with manual labor.
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Vincent Capra | TrustRadius Reviewer
April 24, 2017

A must have for MSPs

Score 9 out of 10
Vetted Review
Reseller
Review Source

Return on Investment

  • Increased our monthly billing by allowing us to sell more services.
  • Lowered the amout of internal labor needed to maintain customers. Allows techs to focus on new projects.
  • VSA will get expensive as you add in objects to the system. All the good plugins are expensive.
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Feature Scorecard Summary

Remote monitoring (9)
8.6
Network device monitoring (9)
7.6
Multiple Server Monitoring (9)
8.0
Multi-device monitoring (9)
7.6
Automated alerts and notifications (9)
8.4
Patch Management (9)
7.5
Service configuration management (9)
8.2
Software and hardware inventory (8)
8.9
Policy-based automation (9)
7.9
Performance data reports (8)
7.8
Customizable reporting (7)
6.8
Data visualization (6)
8.2
Risk analysis (5)
9.0
Data backup and recovery (6)
8.3
Antivirus and malware management (9)
8.6
Adinistraor access control (8)
8.9

About Kaseya VSA

Kaseya Virtual System Administrator (VSA) is a cloud-based Remote Monitoring and Management software. VSA unifies the monitoring of system infrastructure and endpoints and is designed for use by IT teams and MSP’s. It offers a robust crowd-source automation scripts library, as well as antivirus and malware capabilities with real-time threat alerts.

Kaseya VSA Technical Details

Operating Systems: Unspecified
Mobile Application:No