Khoros Communities: Building Engaging Online Spaces for Connection and Collaboration
Khoros Communities offers a platform for building and managing online communities, where we, as an organization, can create a space for …
Overview
What is Khoros Communities?
Lithium Community is a fully-featured community platform and is focused on the needs of marketers. Lithium most often competes with Jive Team Collaboration and Get Satisfaction.
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What is Khoros Communities?
Lithium Community is a fully-featured community platform and is focused on the needs of marketers. Lithium most often competes with Jive Team Collaboration and Get Satisfaction.
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://khoros.com/platform/communities…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Details
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- Competitors
- Tech Details
- Downloadables
- FAQs
What is Khoros Communities?
Khoros Communities enable organizations to host a space where people find answers, develop expertise, share experiences, and build a brand.
The vendor states that Khoros powers over 400 of the world’s most recognized brands, and boasts 20+ years of experience, the most robust feature set, enterprise scale and security, and a dedicated services teams who aim to ensure a brand's community will reduce support costs, delight customers, and grow business.
They state Khoros Communities key benefits are to:
Attract more visitors & build trust
- Be easier to find & provide peer validation by hosting authentic conversations on your digital property. The average Khoros community gets 74% of traffic from public search and converts visitors at a higher rate than static websites.
Accelerate resolution to delight customers while reducing costs
- Create a hub for your customers to connect with experts, learn, and get answers to their questions at any time, in any region. The vendor says users can deflect at least 10% of calls that would otherwise go to the customer service call center.
Innovate faster with constant customer feedback
- Iterate rapidly and uncover new ideas from a dedicated pool of domain experts who are invested in your success.
Deliver expert community management
- Nurture large, engaging communities with the most advanced moderation tools, content management, analytics, and expertise that provide quantifiable business value through customer acquisition, retention, and growth.
Khoros Communities Features
- Supported: Forums
- Supported: Ability to verify solutions
- Supported: Ideas
- Supported: Question and Answer
- Supported: Contests
- Supported: Blogs
- Supported: Knowledge Bases
- Supported: Enhanced Moderation Tools
- Supported: Fully Customizable
- Supported: Sophisticated Ranking and Incentivization
- Supported: Native Mobile Support (Responsive UI)
- Supported: Multiple user permission levels
- Supported: Easy to use REST API
- Supported: Spam prevention
- Supported: SSO integration
- Supported: Groups
- Supported: Content Syndication
- Supported: Support for multiple languages
- Supported: Support for multiple instances
- Supported: Rich media support
- Supported: Promoted search results
- Supported: Federated search
- Supported: Historical and Real Time Analytics and Shareable dashboards
- Supported: Notifications and personalization
Khoros Communities Screenshots
Khoros Communities Videos
Khoros Communities Integrations
- SAP CRM discontinued
- Adobe Analytics
- Salesforce Sales Cloud
- Salesforce Marketing Cloud
- Adobe Marketo
- Salesforce Customer 360
- Microsoft Dynamics
Khoros Communities Competitors
Khoros Communities Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android, Mobile Web |
| Security |
Khoros Communities Downloadables
Frequently Asked Questions
Lithium Community is a fully-featured community platform and is focused on the needs of marketers. Lithium most often competes with Jive Team Collaboration and Get Satisfaction.
Higher Logic Thrive, Gainsight Digital Hub, and Higher Logic Vanilla are common alternatives for Khoros Communities.
Reviewers rate Product Scalability highest, with a score of 8.4.
The most common users of Khoros Communities are from Enterprises (1,001+ employees).
Khoros Communities Customer Size Distribution
| Consumers | 0% |
|---|---|
| Small Businesses (1-50 employees) | 0% |
| Mid-Size Companies (51-500 employees) | 10% |
| Enterprises (more than 500 employees) | 90% |
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Reviews and Ratings
(162)Attribute Ratings
Reviews
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January 02, 2024
Khoros Communities: Building Engaging Online Spaces for Connection and Collaboration
- Improved customer support as fewer people seek help through other channels.
- Community membership enhances customer retention.
- Positive results include higher customer satisfaction scores and increased community participation.
- Khoros Communities boosts customer happiness with quick help and positive experiences.
December 17, 2023
Tools that help grow and increase sales.
- Reduce customer service costs due to how easy it is to resolve issues with a service or product directly on the Khoros Communities platform.
- Improve our logistics system and help inform the quality of our services in the best way.
- Khoros Communities was implemented in a very short time and does not require additional administrative expenses.
December 12, 2023
User interaction tool
- Good performance over communities.
- Customize for existing system
December 12, 2023
Khoros Communities Platform That Actually Works!!
- efficient scalabillty
- Brand trust
- Integration is good,
December 08, 2023
From a user standpoint
- Easy to see usuage/activity
- great for collabs
December 07, 2023
Best for Business Connectivity and Scalability
- In the context of customer support, the implementation of Khoros Communities has led to remarkable efficiency gains. A notable achievement is the 0% response rate within 48 hours or less, underscoring the platform's effectiveness in delivering timely support and enhancing overall customer satisfaction.
December 07, 2023
Khoros Community for ultimate solution
- very stable platform with less bug
- mostly all features like other communities
- separate chat room
December 06, 2023
A robust and mature community platform
- Increased user traffic
- Fewer calls to customer care
- Increased customer satisfaction
- Customer Engagement and Satisfaction
- Resource Intensity
- Low User Adoption
- Brand Loyalty and Advocacy
December 05, 2023
A fantastic tool for expanding communities.
- Our enhanced efficiency allows us to connect with more clients in less time.
- Promoting consumer satisfaction.
December 05, 2023
Khoros Communities Helped Us Level Up Our Stagnant Community
- Community Growth and Engagement. We were already present on other platforms, so its not like we started from the grounds up. However, within a month of joining Khoros Communities we have experienced a growth of around 30% in our active audience.
- Feedback-Driven interactions. While on other platforms our interactions with our audience were mainly in the form of Q&A sessions, a good number of our Khoros Communities interactions (around 20%) were about suggestions to improve, and bug/design fault reports.
- The only negative impart we can think of (although it would hardly qualify as one for most) is that we spent more time on managing our interactions on the platform. This is a rather expected con when we needed these interactions, however.
July 21, 2023
Communities Developer Review
- Increased Customer Engagement
- Increased Customer Satisfaction
- Saved cost for physical interactions
July 19, 2023
Old Lithium user now on Khoros after a decade
Score 10 out of 10
Vetted Review
Verified User
- Increase in traffic from day one
- More returning users are participating
- More ideas have been created by contributors
July 18, 2023
Khoros end user review.
- Track web traffic.
- Better visibility into customer issues.
- Helps with resolving issues faster.
July 18, 2023
A complete look at a customer's journey.
- We have seen an increase in our website's use and fewer calls to a live agent. We have had a 12% decrease in calls.
Score 8 out of 10
Vetted Review
Verified User
- few dimensions missing , like to which product customers are visiting, doesnt give HP product lines
July 18, 2023
Trusted Community Platform to build your Community
Score 8 out of 10
Vetted Review
Verified User
- Increase conversion rates.
- Increase customer engagement
- Increase Employee knowledge sharing
Score 10 out of 10
Vetted Review
Verified User
- we're able to connect with more clients, faster and more efficiently
- we're able to keep track of our web traffic on each social platform
July 18, 2023
A robust and mature community platform
- We were able to increase the awareness of the brand.
July 18, 2023
Khoros Communities
- efficiently scale your customer service activities. We are able to hit our SLA's quicker since many answers are easily found on Khoros forums itself
- improve communication channel with our customers instead of them waiting on support tickets
July 17, 2023
Great product for growing communities
- Decrease in direct calls.
- Increase in customer satisfaction.
- Drop in traffic.
July 14, 2023
Khoros Communities Know-how
- Improved engagement.
- Easily scalable.
- Better customer satisfaction.
July 14, 2023
Khoros community is one-stop shop for our customers
- Increase Customer Satisfaction
- Provide a one-stop shop for the customer
- Integrate with our case management tool
July 13, 2023
Customer experience with Khoros Communities
- Automatic prioritization.
- Auto tagging for issues.
- Our account managers are always very helpful in providing insights and best practices.
July 12, 2023
The heartbeat of Qlik
- I believe our C-Sat scores show that active Community members rate us higher than nonmembers.
- Having the ability to deflect support cases I know is being tracked and is a great way to answer questions and share information before a case needs to be opened.
- Since the relaunch of our Community from Jive to Khoros at the end of 2018, we have experienced over a 30% increase in membership