Item: NetFortris
Rating: 10
Author: Claudio Hoffer

Use Cases and Deployment Scope

We use Fonality to save every sensitive phone call we have. The whole company is using it. We share it in every business unit we have. One of the key functionalities for us is the simple and fast the interface is to create queues. We share the building with 2 clinics, an insurance agency, a law firm, tax office and a church. Every one has their own incoming number but we share resources making CSRs available to take calls no mater which number the customer dialed.

Pros and Cons

The interface is easy to use and it is very simple to program trees.
Cost benefit ratio is simply amazing! So powerful and you don't need to have your own pbx locally. For a mid-sized business like ours it is wonderful. We have the power of a full VoIP solution without the need of a technician or hardware more than the basic you already have to be connected to internet!
The possibility to record sensitive calls and save them. That provides our customers with an extra layer of security.

Sometimes I notice a few problems using Chrome but probably that is something that is caused by the constant changes on browsers.
I think that a cool feature could be to create menus and trees graphically like a flowchart. But that's only my crazy idea.

Return on Investment

It is scalable
Affordable
Easy to use
Detailed reports

Alternatives Considered

I'm a hardware guy, always had panasonic and siemens PBXs. You can't compare them to Fonality. It is so complex to program them and with less functionalities, it is a waste of money and time in my humble opinion. I've also installed my own Asterix servers and used to admin Avaya Enterprise level PBXs and I have a special part in my heart for them but when we started to search for a solution for our new building, Fonality rose among the other services like Vonage. Fonality is the perfect solution for any business that uses Telefone as a marketing and sales platform.

Other Software Used

Symantec NetBackup, Symantec Data Loss Prevention, Digium Asterisk

Likelihood to Recommend

For Insurance agencies, small practices, small call centers, anyone that need call forwarding or work with his number remotely while away from office. I can't list all the things I'm gaining as a Fonality customer. From the installation process, the configuration phase with the technicians, the account managers, every Fonality employee was professional and savvy. I was a contact center specialist for more than 10 years and I can tell you that I've never been this happy with a service! Never!

Probably if you need a more complex solution and you have an enterprise level company having your own hardware gives you more control over your calls and how to manage them. But again, I think that Fonality can cover most scenarios without the need of a huge investment.

My happy experience with Fonality

Overall Satisfaction with Fonality