Fonality Review
Overall Satisfaction with NetFortris (formerly Fonality)
It is used across the whole organization. It is great for creating different schedules based on different regions of clients.
- Support - very helpful when setting up new features
- Schedules - allows for numerous call schedules
- Communication - very prompt when issues with the service arise
- On call scheduling
- Managing Fonality could be easier - unless you're a consistent back end user, it's not super friendly
- It has made answering support calls much simpler