Fonality Review
Updated September 20, 2019

Fonality Review

Anonymous | TrustRadius Reviewer
Score 4 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with NetFortris (formerly Fonality)

It is used across the whole organization. It is great for creating different schedules based on different regions of clients.
  • Support - very helpful when setting up new features
  • Schedules - allows for numerous call schedules
  • Communication - very prompt when issues with the service arise
  • On call scheduling
  • Managing Fonality could be easier - unless you're a consistent back end user, it's not super friendly
  • It has made answering support calls much simpler
Great for clients that track Support Center statistics via phone. Could be a bit more user friendly.

NetFortris Feature Ratings

Hosted PBX
Not Rated
Multi-level Interactive Voice Response (IVR)
Not Rated
Call reports
Not Rated
Directory of employee names
8
Answering rules
8
Call recording
8
Call park
Not Rated
Call screening
Not Rated
Message alerts
Not Rated
Video conferencing
Not Rated
Audio conferencing
Not Rated
Not Rated
Mobile app for iOS
Not Rated
Mobile app for Android
Not Rated