Pega Platform is a great knowledge base management system
We use Pega Platform as a knowledge base management system. Pega Platform allows us to store and update process and product related …
Starting at $35 per month per user* (or $0.45 per case**)
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What is Pega Platform?
Pega Platform is a combined business process management and robotic process automation (RPA) platform with advanced workforce analytics from Pegasystems.
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Popular Features
- Business rules engine (64)9.090%
- Dashboards (61)9.090%
- Standard reports (61)8.686%
- Process designer (64)8.181%
Reviewer Pros & Cons
Pricing
Low-code Factory Edition
$35
Cloud
per month per user* (or $0.45 per case**)
Standard Edition
$90
Cloud
per month per user* (or $0.80 per case**)
Enterprise Edition
Custom Quote
Cloud
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.pega.com/products/platform/…
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- Free/Freemium Version
- Premium Consulting/Integration Services
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What is Pega Platform?
Pega is used to build scalable,
enterprise-grade CRM, Robotic Process Automation (RPA), BPM, Case Management, and AI
apps on a unified platform.
According to the vendor, the Pega Platform transforms business stakeholders into citizen developers with a no code, visual app development experience, while empowering professional developers to architect applications with a model-driven approach in a low code environment. Pega aims to maximize productivity, re-use, and scale for the enterprise while delivering meaningful apps 6.4x faster, reducing development costs by 75% and driving ROI by 321%.
Pega Platform Features
Process Engine Features
- Supported: Process designer
- Supported: Process simulation
- Supported: Business rules engine
- Supported: SOA support
- Supported: Process player
- Supported: Form builder
- Supported: Model execution
Collaboration Features
- Supported: Social collaboration tools
Reporting & Analytics Features
- Supported: Dashboards
- Supported: Standard reports
- Supported: Custom reports
Additional Features
- Supported: Application Development
- Supported: Case Management
- Supported: Cloud Decision Management
- Supported: Intelligent Virtual Assistant
- Supported: Mobility
- Supported: Robotic Automation
- Supported: Workforce Intelligence
Pega Platform Video
Center-Out Explained
Pega Platform Integrations
- Salesforce Sales Cloud
- SAP
- Legacy System APIs
Pega Platform Competitors
Pega Platform Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows, Linux, Mac |
| Mobile Application | Apple iOS, Android |
| Supported Countries | Global Support |
| Supported Languages | All major languages; localization available |
Pega Platform Downloadables
Frequently Asked Questions
Pega Platform is a combined business process management and robotic process automation (RPA) platform with advanced workforce analytics from Pegasystems.
IBM Business Automation Workflow, Appian, and Oracle BPM Suite are common alternatives for Pega Platform.
Reviewers rate Form builder highest, with a score of 9.6.
The most common users of Pega Platform are from Enterprises (1,001+ employees).
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
Pega Platform has proven to be a versatile solution for various industries and departments. Users have successfully utilized Pega Platform to automate business processes, optimize workflows, and replace legacy systems. The platform has been particularly effective in contact centers, allowing the creation of flexible, multi-tenant applications that integrate with third-party systems. It has also been praised for its ability to streamline client onboarding platforms and centralize them in one framework, providing more control over processes. Pega Platform is commonly used for case management, app development, and solving business problems related to employee management and process streamlining. Additionally, the platform serves as a CRM ticketing system for tracking customer interactions and call center cases, facilitating documentation, addressing inquiries, and managing multi-step workflows. Overall, users have found value in Pega Platform's capabilities in automating processes, designing business process flows, and providing a unified platform for various domains such as insurance, banking, finance, and healthcare.
Scalability and Reusability: Multiple users have praised Pega for its robustness and reliability in development and production management. They have found the platform to be highly scalable, allowing for efficient management of multiple teams, while also highlighting its ease of reusability of code, which enables fast-paced code development.
Quick Deployment Process: Reviewers appreciate Pega's quick deployment process in Pega 7, as it allows for efficient development and implementation of changes. This feature has been mentioned by several users as a valuable aspect of the platform.
Collaboration and Alignment with Business Needs: Pega promotes collaboration and alignment with business needs by involving business teams in each phase of development. Users have reported that this approach encourages better communication between IT and business teams, resulting in solutions that meet specific requirements effectively.
Confusing User Interface: Users have found Pega's user interface to be confusing and time-consuming to navigate, especially when compared to other software in the market. Several reviewers have expressed frustration with the menu structure, decisioning portal, and overall complexity of the interface.
Steep Learning Curve: Some users have found the learning curve for Pega Platform to be steep. They feel that it requires a lot of knowledge and certifications to properly use the tool, and basic programming knowledge may not be enough. Reviewers have mentioned that it takes a long time to learn how to modify business rules and that the provided training resources are not sufficient.
Limited Reporting Capabilities: Users expressed concerns about Pega Platform's limited reporting capabilities. They find it challenging to gain insights into different areas of their organization due to these limitations. Several reviewers have mentioned the need for more features, customization options, and scalability in the reporting tools provided by Pega Platform.
Users have made several recommendations for Pega BPM, CRM, and Marketing platforms. The most common recommendations are to use Pega for BPM and BRE requirements. Many users find the features of these platforms to be excellent and emphasize that Pega is easy to understand and learn.
Another recommendation is to consider usage based on diligence. Reviewers advise being diligent in deciding where to use Pega. While the platforms have great features, users suggest carefully evaluating whether Pega is the right fit for specific business needs.
Furthermore, users highly recommend setting up a delivery methodology and conducting thorough architectural planning before implementing a large-scale solution based on Pega. They emphasize the importance of taking time to ensure successful deployment.
Users also mention that the price of the license for Pega is on the higher side. They suggest considering this factor when evaluating the platform.
Additionally, users recommend engaging a certified Pega Architect to deploy the software, emphasizing its power to transform businesses.
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Reviews
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August 10, 2018
My Experience with PEGA
- Pega is a Business Process Management tool. It can be used to manage the business flows, and enables us to quickly build end to end applications . It can also be integrated with legacy systems.
- It can be used to automate lots of manual tasks, by using its back end agents features. It can also get updates from other systems and process claims without any manual intervention
- Pega has out of the box reporting and dashboards which can be used to manage the metrics.
- Pega has to come up with ways to integrate with cloud, which is ubiquitous now. The tools should change to adapt it.
- Pega has to improve in providing detailed documentation for all its features. There is very little documentations on some features like high availability.
- Pega has to come up with ways to implement A/B testing. In the current world there is no time to deploy and rollback.
July 31, 2018
Pega the Way to go
- Easy to configure and implement out of the box solutions
- The built-in functionality is amazing
- Code sharing and reuse is built into the product
- Inheritance is two-directional allowing for reuse
- Better access to the database for hosted solutions
- Lower cost for smaller applications and businesses
- The upgrade can be easier
- Provide guardrails when code will prevent upgrades
July 06, 2018
Pega Platform Review
- It's a powerful BPM platform with rule engines capabilities. Simple & complex business rules can be created using Pega PRPC and can be deployed in the production for the real-time testing very easily.
- In PRPC, Users from IT and business to collaborate around the visual using use cases, workflows and service level agreement. Pegasystems’ primary strength is its unified architecture based on a powerful business rule management system (BRMS) and predictive analytics decision management engine. The platform combines process flow definitions, rule processing, data handling, cross-platform UIs, a complete mobile application development platform, BAM, content management, case management, application integration and other functions in one model-based development and runtime architecture that supports structured and unstructured process styles.
- It's easy to automate people-centric and data-centric processes using PRPC platform. It also helps business users and IT team to develop application easily, integrate multiple data points and deliver value.
- Pega’s Strategic Apps, Cobrowse and OpenSpan offerings appeal to midmarket customers, but Pega is not aggressively promoting Pega 7 and Pega Express as stand-alone iBPMS platforms to the midmarket.
- Pega doesn't support powerful data or process modeling capabilities as compared to the other tools.
- Pega doesn't support full extraction, transformation and loading capabilities as offered by other industry-leading tools. Pega support doesn't solve tickets correctly on-time.
- Usage of Pega DCO enables the whole project team to perform their tasks with the same understanding. Business and Development teams are the main beneficiaries.
- Audit trail for each case helps users to track the development happening on the case. All the past cases can be analyzed for specific information by looking at the tasks in the Audit trail of the case
- Ease of development using the drag and drop features. Out of the box, features make development easy and the turnaround time is decreased. Tools like Tracer, SMA etc. helps in development tasks.
- Reporting is not extensive in Pega. Because of this higher management is not able to get the reports which will give them insights into a different area. So Reporting functionality can be improved in Pega.
- Organizations that want to fully use all the features of the Pega 7 platform must follow Pega’s solution development methodology which may not be aligned fully with the organization objectives.
- During upgrades, some of the rules which are deprecated have to be changed to new available rules. This becomes a problem as one has to understand all the functionality and then change a lot of things.
July 04, 2018
Pega Platform Review
- Claims management. Pega does this particularly well by offering a rich out of the box experience requiring very little custom coding.
- UI building. Pega makes this aspect of software development very expedient by making it a drag and drop experience with auto-generated code.
- I would like to see more How-To guides in the help system itself, in particular, How-Tos for integration rules
- Case management
- Rules-based decision making
- Automating repetitive business processes, but being smart to identify changes and also update decision-making rule dynamically.
- Managing incoming and outgoing communications.
- User interface
- Version updates
- Using Pega as a data management tool for the enterprise data
June 22, 2018
Pretty good platform with room for growth
- Pega routes work to the appropriate teams and team members really well
- Pega generates meaningful and insightful reports
- Pega handles changes to business rules pretty well
- Using Pega on mobile devices is not as good as using it on a desktop
- It takes a long time for users to learn to modify the business rules delegated to them
- Pega looks very basic, as suppose to new and exciting
June 22, 2018
Pega The "Guardrails" of business
- Pega uses stern guidelines which help our company keep up with best practices.
- The Pega Platform is a good method to communicate & document Ideas
- Establishing a workflow with Service level agreements are easy to use.
- The Pega academy is very counterproductive. not the best way to educate new users.
- The Pega web client does have a learning curve that could halt workflow.
- Managing business processes is key in our business, and Pega allows us to customize our solution to our specific needs.
- Catching errors early using Pega's robust capabilities in the area of validation.
- The ability to change as necessary to meet changing needs.
- The pricing model for Pega is confusing.
June 20, 2018
Catchup Pega
- Pega Platform architecture combines process flow definitions, data handling, case management and other functions in model-based development.
- A non-coding approach based on rules with inheritance helps Pega more attractive product
- Pega's "data pages" capability is a highly flexible data structure.
- Pega's another advantage is that we can design it once and deploy it anywhere
- Like IBM BPM Pega doesn't have integration capability. We expect a good array of products which suits needs of various requirements. IBM's strength is its integration capability.
- There is a scope of improvement of ruleset and version control management.
- Its terminology is somewhat difficult to understand for a new developer
June 11, 2018
Pega Power
- The Pega platform has enabled us to quickly develop end to end tracking of back-office processes along with a myriad of integration points to legacy systems to automate a number of manual steps.
- Out of the box reporting and dashboards have saved time for our business partners in adapting to the new processes and managing to metrics in real time.
- Prototypes of the workflow are invaluable in gaining a quick validation of the workflow with end users. With Pega, we are able to build those models very quickly.
- The features themselves are not difficult to use, but I think Pega oversells the simplicity to non-technology organizations. While workflow can be built with minor training, having the proper data models and class structures established are critical to long-term success.
- Out of the box, error handling can be confusing to a novice developer in Pega. Pega can handle exceptions automatically but the default “broken queue” concept can get messy and ultimately result in work that sits unnoticed by end users and creates extra work for the support team.
- Experienced Pega engineers are in short supply and therefore more expensive than most other developers.
June 11, 2018
I love working on "Pega"
- Pega is the Best BPM tool when working with large projects whose user radius is across the globe. It is flexible, scalable.
- It allows a fast delivery of new requirements, easy to deliver in Agile model
- Best data processing capabilities
- Less customization
- Easy to transform business requirements into Workflows and rules
- No support for minor customizations from Pega team .Ex: I need a calendar icon which can display holidays. They could not support me with this.
- Documentation about new enhancements in pdn is not complete.
- Reports are not enhanced for a long time. We need more scalable features in Reports.
- Latency issue
June 08, 2018
Overall Satisfaction with Pega 7 Platform
- Process modeling which enables the holistic view of processes
- Less coding
- Diagnostic capabilities which makes troubleshooting very convenient
- A bit difficult to develop modern UI components
June 07, 2018
Review from a distance
- Pega provides frameworks for various domains. This speed-ups the development process.
- Routing, Notification, Assignment, Escalation - these are inbuilt features in Pega. Without minimal configuration, these can be used to solve business problems.
- Pega's responsive user interface helps to create software products for different devices.
- Pega has a very rich support community.
- Handling big data, like a file with 10GB of data.
- Integration with NoSQL databases.
- Customize reporting.
- Using Java8 features like Lambda functions or Stream APIs.
- Integration with popular web services, like Amazon S3, KMS, DynamoDB etc.
June 07, 2018
Pega Platform Impression
- Fast delivery, the release cycle is 2 weeks
- Less coding, easy to learn and handy after few months training.
- Stable and easy to get support, Pega provides PDN, it can be used for technical question/answers, any problem can be sorted out by raising service report
- DCO is powerful, Business and Teck team can both using the same platform
- I would hope Pega can provide more features for mobile apps.
June 07, 2018
Pega is best BPM tool
- Fast development and delivery, very good for Agile projects.
- Pega Support Community is a great forum to learn new concepts.
- It's very scalable and flexible.
- Pega needs to improve in terms of training on new upgrades of Pega.
- The Pega team themselves do not provide history and description for its rules. No proper documentation.
- Machine learning, RPA should be better .
- Should have better automatic unit testing (AUT).
- Reporting needs improvements.
June 07, 2018
Are you looking for Pegasystems PRPC Pega7?
- Pega is a robust and reliable product for development and production management. Its core strength is scalability and ease of reusability of code with int he application and as well as leveraging the application into a different line of business/channels.
- Easy Management of multiple teams who are developing code at the fast pace. The deployment process is so quick in Pega7. Pega development enforces and suggests the involvement of business teams from starting and in each phase. It offers good tools to showcase the changes.
- Now Pega evolved even bigger by introducing and including the Decision Strategy manager and robotics which are cutting edge technologies now. Pega offered REST APIs and development of services is quite fast and supporting the wide range of protocols.
- Pega can improve user interface features. Most of the cases business expect different kind of user interface and styles which is a kind of time taking in comparison with other areas and sometimes may not possible.
- Pega can introduce more features in Reports. Reports performance can be improved. It would be great if business and developers are given with more features to customize the reports.
June 01, 2018
Pega - Good for Internal use with limited userbase
- Rapid Application Development providing quick UI, business logic development
- Stable runtime environment to create applications
- Lot s of reusable features available which is required by business apps
- Performance is an issue faced with Pega Apps
- Could provide a better way to isolate UI vs Business Logic vs Data so required feature can be used alone
- Initial startup/warmup is an issue and prevents scaling up
May 24, 2018
A business analyst's wet dream
- It is exceptionally easy to translate business requirements into development items inside the Pega Platform. This speeds up development projects considerably.
- Process building tools are much more intuitive than in other CRM systems I've come across. Again, this makes new development quicker
- The UI is very responsive and stable for a browser application.
- The training website is confusing to navigate.
- The use case & added value for many features is unclear OR explained insufficiently
- I would like to see more 3rd party applications and other "out-of-the-box" add-ons like in Salesforce.
May 18, 2018
Pega is Pega
- The Pega foundation is robust and does not require you to build a product from scratch. The greatest advantage is the drag and drop development and Pega takes care of compatibility related issues.
- Pega UI supports skinning, responsive and adaptive design.
- The good part is Pega trains developers through proper certifications and it is well recognized in the industry.
- UI components should be improved to match other frameworks in the industry
- design.pega.com showcase components like radio segment, but there are no OTB components like that to use. It gives a feeling like something is available in Pega, but it is not.
- Pega should also allow easy custom development without worrying much about upgrading the software in the future.
May 17, 2018
Pega - an affordable BPM platform
- The learning curve is not very high which helped in quickly integrating newbies to the team and train them.
- It has a lot of deployment ready features e.g : a ready to deploy cross platform UI with minimal customization, engines to handle business rules and a robust data handling engine.
- New state of the art features like IOT integration and analytics are added benefits.
- It is a solution which can be quickly customized for a market-ready product but there is are limitations on that. To go beyond a certain limit needs professionals which are hard to find.
- With flexibility comes complexity. Pega is very flexible so it requires trained IT pros.
- Pega has great community support.
- Pega has good courses that teach you how to develop.
- Learning curve is somewhat steep, however, once mastered everything becomes possible.
May 14, 2018
Pega - Worth the Time and Money
- Pega excels at process management and document generation
- The security that comes "out of the box" is very well designed and requires little additional work to ensure compatibility with our current systems.
- The Pega platform is great for allowing customization for each individual's business needs.
- I think during design, the Pega Platform needs greater tools for providing feedback during all areas of testing the product. Out of the box capabilities are somewhat limited.
May 14, 2018
The Rolls-Royce choice for Mobile Forms
- Pega is a process-driven platform that will enable us to build our checklists into our processes. That way we can automatically follow our established routines and don’t worry about non compliance.
- Pega has a very robust and configurable engine that enables us to build logic into checklists and questionnaires.
- Validation can be built into forms and checklists.
- Develop all functions to be available on an offline device. I recently found out there are some missing options while working in offline mode on iOS device.
May 09, 2018
New generation of customer decisioning
- Balance on customer needs and interest of businesses
- Predictive and adaptive models
- Structured technical operating model for BAU users
- Can improve to more end-user friendly UI
- More simplified menu/intuitive structure of it in the decisioning portal