Salesforce Community Cloud Reviews

243 Ratings
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Score 8.4 out of 100

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Reviews (1-25 of 41)

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October 30, 2020
Jessie Mead | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Customizable UI with the ability for design.
  • Easy to use plugins to customize your page fully without any code.
  • Interactive.
  • Connected to the internal database.
  • Great drag-and-drop functionality, but more difficult to control without fully coding the page.
  • I would like more functionality around knowledge articles.
  • I would like an easier way to adjust the log-in page and options.
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February 18, 2020
Pedro Henrique de Almeida | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Complete integration with the Salesforce ecosystem. Data displayed in your Community portal reflects records from a Sales Cloud organization
  • Highly customizable. A Community Cloud portal can be totally customized both visually and with different funcionalities with little to no coding skills required
  • Initial configuration can be quite overwhelming for unexperienced users due to the large number of customization options
  • As a SaaS solution, speed and stability might present surprises as it's not directly under the control of the system manager
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May 06, 2020
Siddarth Upadhya | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
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Pros and Cons

  • Best customer experience
  • Helps accelerate sales
  • Best productivity outcome
  • Creation of communities
  • Still many to mention :)
  • Pricing can be better
  • Mostly works better for mid-size or big companies
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February 11, 2020
Kimberly Devane | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Keeping data safe
  • Easy to use
  • I like the classic version better than the new lightening
  • I wish there was better technical support
Read Kimberly Devane's full review
February 12, 2020
Anonymous | TrustRadius Reviewer
Score 6 out of 10
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Verified User
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Pros and Cons

  • Easy to use.
  • Aesthetically pleasing.
  • It's slow.
  • Takes a lot of manual effort.
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February 12, 2020
Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
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Pros and Cons

  • Single login
  • Integrated with other Salesforce products
  • Username has to be an email, as far as I know
  • Not the easiest to navigate
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November 19, 2019
Sean Wallenburg | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Salesforce provides a good user experience that's potentially customizable to fit the customer service needs mold (upon review).
  • The recording of incoming emails is really helpful in letting the business know how to organize the priority of people on the call floor for our company.
  • The connectivity that this program has with other programs (Slack, Talkdesk).
  • It'd be nice to have a generic email be sent out that represents what was being dialogued with the CX instead of the generic, "you haven't responded in a while" email.
  • Sometimes the macros don't work or are buggy and can take a multitude of attempts to make it work.
  • The case merging system works only about a guesstimated 75% of the time for me.
Read Sean Wallenburg's full review
October 23, 2019
Michael Tantouri | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Heavily customized to reflect our brand
  • Integration - Partners utilize this and can also log and register any business leads that automatically integrate to Salesforce Sales and Marketing Cloud
  • Access the community through the Salesforce mobile app or from any mobile browser
  • Error Messaging - Community users see 'We can’t upload your photo right now. Please wait a few minutes and try again' when attempting to upload Profile image
  • Speed of access on occaisions as its a SaaS application
  • Issues with integration at times
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October 18, 2019
Aubrey Miles | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • The hierarchy feature is great for showing related accounts & sub-accounts. This makes it easy to address all issues under a common grouping of accounts when speaking to a customer.
  • The chatter feature is extremely useful for alerting coworkers that their attention is needed on a specific case or work order. This sends an email to the person which includes your note to them.
  • The search feature in Salesforce is great. You can search by work order number, customer number, customer name, contact name, among many other things. It is very easy to find what you are looking for.
  • Certain packages offered by Salesforce Community Cloud have an odd "shared success" payment model that may not be suitable for all companies.
  • A large number of features available may be overwhelming for new users.
Read Aubrey Miles's full review
October 15, 2019
Taylor Martz | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Shows real-time updates.
  • It allows for separate governance plans.
  • It can be used widely across an organization, simply.
  • Easy to use interface.
  • The document hierarchy and storage was difficult to navigate at times.
  • Accessing the community dashboard was tough as it is hidden in the back-end.
  • Out of the box layout, not as much customization as we would have liked.
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January 20, 2020
Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Great at providing a flexible web based portal for known users linked into the Salesforce CRM.
  • Super for dealing with knowledge base and providing support for the community users from the single Salesforce knowledge repository and without the need for people support.
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December 06, 2019
Anonymous | TrustRadius Reviewer
Score 3 out of 10
Vetted Review
Verified User
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Pros and Cons

  • Honestly I don't think the way we have Community Cloud set up it is very good at anything... looking up cases is a challenge.
  • Responding to cases is a challenge - too many fields repeated in different fonts all over the place.
  • The knowledge base UI looks like it is from the 1990s.
  • Ditto from previous screen - UX is terrible.
  • Knowledge base search is very poor.
  • No metrics available within knowledge base search.
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July 29, 2019
Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Enables Stronger Business Relationships
  • Creates Brand Identity
  • Facilitates Personalized Digital Experiences
  • None that come to mind - integrations, experience, and use is great! However, if you're trying to learn it yourself, you may benefit from consulting an expert. Or, if you're wondering if it's good for you, a business analysis will suit you well before you implement to save yourselves, time, money, efforts, and even people.
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October 17, 2019
Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Tracks and allows follow-ups.
  • Makes it easy to use from any location.
  • Syncs with Outlook so your emails are automatically logged to the accounts.
  • Deleting accounts but I believe this is a permissions fix.
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January 16, 2020
Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Links to sales information in Salesforce.
  • Can sync to other software platforms.
  • Out of the box options are limited.
  • More features should be released.
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December 17, 2019
Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
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Pros and Cons

  • Streamlined all information into one spot.
  • Allowed our team to keep up with what was going on with our customers and partner ecosystems.
  • Definitely experienced some bugs saving information.
  • Lag time when loading between pages was rare, but did happen on several occasions.
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October 15, 2019
Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
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Pros and Cons

  • Integration with Outlook.
  • Ease of dashboard creation.
  • Ability to lock down an opportunity once it is won.
  • I would like the ability to see the change history of all fields.
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July 05, 2019
Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Lightning is a robust and forward development platform.
  • Access to Salesforce and objects are simple and quick.
  • The speed to developing and deploying are very streamlined.
  • The development stack requires a decent amount of experience.
  • The guide rails for system limits would be a little better if shared with development.
  • Known issues are not shared as often, unless a problem is presented.
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June 04, 2019
Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Visualizes the performance of a team
  • Tracks all customer/prospect engagements
  • Enables easy communication between departments on the statuses of clients
  • Reporting functionality has quite a learning curve to set up
  • Sometimes SO many features that I'm overwhelmed and miss out on relevant ones
  • Can be a burden to update at times
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December 13, 2018
Nathan Baker | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Easy to build interface for internal and external constituents
  • Adaptable Lightning components make field visibility and security easy to manage on the page layout
  • Security of data is important and the native Salesforce log-in requirements for all users (external and internal) ensures data integrity
  • The designer elements are sometimes incapable with some browsers and devices.
  • Heavy graphics or design elements can cause page loading to be slow
  • The Community Cloud designer requires a thorough understanding of underlying data elements and design standards.
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September 28, 2018
Geetha Pendyala | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • It helps customers, partners, and employees to share information and help each other find answers.
  • Community cloud deepens the relationships with customers by giving the opportunity to provide better service by enabling customers to find information and assist each other.
  • Easy to build different communities for different purposes.
  • Pricing for communities is really high.
  • Time for loading a community page is a little more.
  • Cache in the browser causes problem when loading communities.
Read Geetha Pendyala's full review
April 27, 2018
Tony Messier | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • There is a clear advantage for companies that are already using Salesforce internally. It’s just an extension of your current functionality and data, and very little training is needed for internal users to manage.
  • Templates make it easy to set up, yet still customize to your company brand.
  • Availability of other Salesforce features lets you keep everything on one platform.
  • It can get expensive pretty quickly.
Read Tony Messier's full review

What is Salesforce Community Cloud?

Community Cloud is an online forum powered by Salesforce that enables businesses to connect with their employees, customers, partner organizations, and prospects. Designed to help facilitate communication and information sharing, customers can ask questions and request help, administrators can integrate data from third-party apps, and employees can collaborate across projects and tasks.


Companies can also customize their community interface to reflect their own branding. Community Cloud is also accessible via mobile application.


Salesforce Community Cloud Integrations

Salesforce Community Cloud Technical Details

Operating Systems: Unspecified
Mobile Application:No