Swift conversation and Smooth automation
We use SAP conversational AI to set up multifunctional bots to work on the repetitive tasks in the firm. We largely use the bots, and …
Overview
What is SAP Conversational AI (discontinued)?
SAP Conversational AI was a platform used to build chatbots and digital assistants in SAP integration. Starting January 2023, SAP Conversational AI, SAP’s chatbot building platform has been set to maintenance mode. Existing customers can continue to use the enterprise…
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What is SAP Conversational AI (discontinued)?
SAP Conversational AI was a platform used to build chatbots and digital assistants in SAP integration. Starting January 2023, SAP Conversational AI, SAP’s chatbot building platform has been set to maintenance mode. Existing customers can continue to use the enterprise edition of the product until…
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Product Details
- About
- Competitors
- Tech Details
- FAQs
What is SAP Conversational AI (discontinued)?
SAP Conversational AI was a platform used to build chatbots and digital assistants in SAP integration, and to create AI chatbots from scratch to automate customer support, IT service or buying journey. Starting January 2023, SAP Conversational AI, SAP’s chatbot building platform has been set to maintenance mode. Existing customers can continue to use the enterprise edition of the product until the end of their contract.
SAP Conversational AI (discontinued) Features
- Supported: Ease-of-use
- Supported: Proprietary natural language processing (NLP) technology
- Supported: Support for multiple languages and voice activation
- Supported: Full integration with SAP portfolio and non-SAP solutions
- Supported: Leverage data analytics
SAP Conversational AI (discontinued) Screenshots
SAP Conversational AI (discontinued) Competitors
- IBM watsonx Assistant
- Heyday AI
- ORAI Robotics
- Termi
- CREALOGIX Conversational AI
- Microsoft LUIS
- Google Dialogflow
SAP Conversational AI (discontinued) Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
| Supported Countries | Global |
| Supported Languages | English |
Frequently Asked Questions
SAP Conversational AI was a platform used to build chatbots and digital assistants in SAP integration. Starting January 2023, SAP Conversational AI, SAP’s chatbot building platform has been set to maintenance mode. Existing customers can continue to use the enterprise edition of the product until the end of their contract.
IBM watsonx Assistant, Heyday AI, and ORAI Robotics are common alternatives for SAP Conversational AI (discontinued).
Reviewers rate Support Rating highest, with a score of 6.5.
The most common users of SAP Conversational AI (discontinued) are from Enterprises (1,001+ employees).
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Reviews
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October 17, 2019
SAP Conversational AI at its best!
We have integrated SAP Conversational AI with Amazon Alexa, wherein Alexa tells the Revenue generated from every business unit by hitting a query in a SAP backend system using Odata service.
- You can connect SAP Conversational AI to a backend system to get dynamic responses.
- SAP Conversational AI bots can be deployed on various channels like Alexa, Twitter, Facebook etc.
- Debugging feature of bots can be improved.
October 15, 2019
Sap CAI Review
To connect business with an app or device on the go. Users do not want to log in to their laptop for doing simple transactions. Chatbots using Conversational AI is easy to develop and use.
- Articulate Intents
- Easy debug
- Simple interface
- Connection to SAP ECC
- Security integration with sms authentication
- More connection adapters with minimal coding
October 14, 2019
Work in progress.
SAP Conversational AI is used for an HR chatbot. It answers simple questions related to expenses but also is integrated with our SAP SF EC using webhooks, using CPI. In its current status, it serves just our UK team of about 300 employees.
- Recognize intents in different languages
- Easy to use
- Channels
- It should include scripting capabilities (just small snippets) as is very complicated to incorporate better logic when comparing memory status
- It should provide a list of possible intents, not just the main one
- Not easily integrated with other SAP products
- Does not have the capability of "scanning" documents and provide answers based on that doc. Other competitors are better prepared in this regard
- Voice recognition
- Better tracing and logging... maybe debugging
October 14, 2019
SAP CAI - Adding Intelligence to Enterprise
We use SAP Conversational AI as an intelligent assistant for our support process and new request handling. We are using it for our customers and are automating their L1 support process (e.g SAP user password reset, user creation, creating a ticket in correct component based on issue and subject).
The bot is hosted in Skype and it is pretty good in terms of handling requests from the end-user. The process used to be complex. End-users used to create a ticket for each invidual request and then it used to take time for processing all these. With SAP Conversational AI, it's much much simpler, no longer takes as long, doesn't create a large load on resources, and it is saving time and resources at the same time.
The bot is hosted in Skype and it is pretty good in terms of handling requests from the end-user. The process used to be complex. End-users used to create a ticket for each invidual request and then it used to take time for processing all these. With SAP Conversational AI, it's much much simpler, no longer takes as long, doesn't create a large load on resources, and it is saving time and resources at the same time.
- Building a bot is very easy because it comes with a great UI. Non-AI and ML developers can develop a chatbot with it. Not too much coding required. You need to know either node.js or Python to build webhook only.
- Recent features like factbot, generating bot from odata, and SSO for S/4HANA make it more unique and enterprise-grade which is very rare to see in other chatbot platforms.
- There are many organizations who don't want to host any chatbots in public-facing social media for security reasons. SAP CAI gives the freedom of choice to host in their own client application.
- Currently what it is missing is language support in all the languages. There are many places where people don't speak English. Training bots in different languages like Portuguese, Chinese, etc. is pretty difficult as most of the advanced functionality of NLP are only available for English, Dutch, or French in SAP CAI.
- Except for the SSO based web client feature, if someone wants to host their chatbot in another social channel like Telegram or Facebook Messenger, they have to take care of user authentication themselves as there is no embedded security framework for handling authentication.
- Currently SAP CAI has some standard channels but should offer more, like Google Assistant and WhatsApp.
October 09, 2019
100% satisfied
My startup provides Chatbot-as-a-Service. Which means any businesses interested to provide good customer service via online can install chatbot through us.
For this we use SAP Conversational AI as it is open source and it is easy to use. It provides various functionalities and gives various integrations like callr, messenger, etc. SAP Conversational AI solves really a big problem and it is a major software in our startup.
- It provides so much customization.
- It is easy to use and anyone can learn to use it without prior knowledge.
- It provides various integrations and API support.
- More documentation.
- Transaction API integration.
- Video platform.
October 07, 2019
A platform for every need, but with small gaps.
The platform was used by me and my project manager. Using SAP Conversational AI, we have developed an application commissioned by a large company to generate a bot to help workers generate request tickets. In particular, users needed to be able to send photos about the damage to the workplace/structure they detected, submit a detailed description of tech problems they faced (including software or hardware), and be able to book a meeting room. The bot was also able to answer FAQs and provide business contacts based on the context and priority of the request.
- The simplicity of logical development of the chatbot, in part thanks to a block development environment.
- You can easily connect to Facebook Messanger, Telegram and other messaging platforms, offering a small detailed tutorial for each one. If you want to link to a site, it offers a simple interface to customize the chat mask, so it generates a simple snippet that you just need to copy and paste.
- Except in special implementations, it's sufficient to know JSON technology and some syntax for the management of the "memory" to develop a complete bot, without writing a line of code.
- The platform does not handle the sending of photos by users, blocking several use cases in which a chatbot would be very useful.
- The integration with SAP's universe is very limited.
- The pricing for reselling your chatbot is quite high, and therefore products for small customers will be expensive while the price normalizes for larger projects.
October 07, 2019
SAP Conversational AI Review
We are using SAP Conversational AI in the HR Department to answer the common questions about licenses, benefits, etc. We have recurrent questions.
Also, we have a department of research and development where we are studying potential uses cases of chatbots. The research is for sales opportunities to potential customers that they want to solve their administration issues in their organizations.
Also, we have a department of research and development where we are studying potential uses cases of chatbots. The research is for sales opportunities to potential customers that they want to solve their administration issues in their organizations.
- Machine Learning proposed phrases.
- Multi-language support.
- Integration with multi-channels.
- Easy implementation for multichannel IM.
- Support with Google Home.
- Memory support for Spanish language.
- Native WhatsApp support.
October 03, 2019
SAP Conversational AI Review
It's used only by the department for test purposes but also in a specific case for a client involving a FAQ bot. Our concerns are related to the algorithms to classify documents. I heard SAP will release an update with this feature to upload documents for training and we are looking forward to them.
- Native connection for Alexa and SAP platforms
- Memory management
- Language support
- Webhook is easily configurable for OData services. There could be better documentation about it.
- Features to improve the NLP.
October 03, 2019
Great tool that is growing super fast
So far, we are developing prototypes to be tested and considered for clients in the future. It's being used only by the technical team.
- Easy UI
- Lots of channel integrations
- Different programming languages
- There could be a platform to help us build the webhook.
- Destination input inside the platform to ease the connection to the backend system.
- More customizations for the bot UI (different styles, change of images).
October 01, 2019
My SAP Conversational AI Review
We use SAP Conversational AI in our product to provide our users with customer service automation. In my company, it's used by a technical team, then by our marketing or customer service teams with our customers, and by their own end customers. It helps them automate recurring requests handling.
- Great for NLP
- Pretty easy to integrate
- Reliable
October 01, 2019
Early product that gets the worm :)
We've implemented tens of conversational assistants for various clients. Everybody, CTO to trainers used SAP CAI in order to integrate and maintain our clients' bots. We aim to automate customer care by handling easy but time consuming questions, which is done by the customer service team. We mainly use the NLU part.
- Understading (NLU)
- Connector
- Entity
- Transparency on NLU
September 25, 2019
SAP Conversational AI Review from an SAP Analyst
The dev team is using SAP Conversational AI to help support customers using the clients' products (in my project, we are implementing Conversational AI to help importers answer questions they have for CBSA regarding importation). It streamlines the number of import questions to the CBSA team.
- Ease of use for phrase triggers (such as 'classification code' phrase to trigger an answer that will be regarding classifying certain goods that the importer wants to identify)
- UI can be simpler.
- Easier implementation for simple conversational uses.