HipChat (discontinued) vs. Skype for Business, now part of Microsoft Teams

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
HipChat (discontinued)
Score 9.4 out of 10
N/A
Hipchat was discontinued by Atlassian. Users are being migrated to Slack.
$0
per user
Skype for Business, now part of Microsoft Teams
Score 7.5 out of 10
N/A
Skype for Business was an online messaging and conferencing tool, now superseded by Microsoft Teams.N/A
Pricing
HipChat (discontinued)Skype for Business, now part of Microsoft Teams
Editions & Modules
HipChat Basic
$0
per user
HipChat Plus
$2
per user
No answers on this topic
Offerings
Pricing Offerings
HipChat (discontinued)Skype for Business, now part of Microsoft Teams
Free Trial
YesNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsFor Server pricing info please visit https://www.hipchat.com/server (Only $1.20/user/month at the highest user tier!)
More Pricing Information
Community Pulse
HipChat (discontinued)Skype for Business, now part of Microsoft Teams
Considered Both Products
HipChat (discontinued)
Chose HipChat (discontinued)
We tried a lot of chat clients before choosing HipChat. The Skype for Business UI on the Mac side was 5 years old and terrible. Mac users hated the app including our CTO. Cisco Jabber was expensive to license and maintain; Skype was open to the public which took time away due …
Chose HipChat (discontinued)
Slack is better developed then HipChat. It's better and faster for connecting with people. HipChat is also good but needs to be developed. The company has to update their software regularly to reach the level where Slack is now.
Chose HipChat (discontinued)
HipChat offers a good advantage for organizations looking for a low cost communication tool. The integration is easy and widely supported by many forums. Though, the technical issues are less reliable. Due to technical failures, Slack and Skype take the cake. Slack offers many …
Chose HipChat (discontinued)
I used HipChat in a company which was pro "open source" and another one which is pro Atlassian.
For the "open source" company I was not involved in the decision of selecting HipChat but I know that the integration with Jenkins and other internal tools were drivers for selecting …
Chose HipChat (discontinued)
Hipchat is good with an internet version available but it has more unnecessary messages.
Chose HipChat (discontinued)
Hipchat behaves equally good among several other platforms used at my company (OSX, Windows, Linux). It brings us the possibility to integrate with most of our used tools, and the cost is lower than other options. Chat history and encryption makes it easier to find previous …
Chose HipChat (discontinued)
Team focused chat rooms and integration with JIRA was the primary reason.
Chose HipChat (discontinued)
Both Skype and Slack definitely are better in my mind. We didn't choose HipChat; it's the tool that our client requires.
Skype for Business, now part of Microsoft Teams
Chose Skype for Business, now part of Microsoft Teams
HipChat is more a 1 to 1 chat and is not a proper contender but Google Hangouts has pretty all we need and at the moment has taken Skype for Business' place. It's free and is even more widespread than Skype. You need just Google Chrome.
Chose Skype for Business, now part of Microsoft Teams
Easier integration than some, but unlike Google Hangouts, it is not free. We chose Skype for Business because of the easier integration and simplified licensing when bundled with Office365.
Chose Skype for Business, now part of Microsoft Teams
Skype for Business works, but it's not as user-friendly or stable as normal Skype. One difficulty with Skype for Business is that the features aren't always implementable. Skype for Business is more stable than Google Hangouts. It doesn't have as many features as WebEx, but it …
Chose Skype for Business, now part of Microsoft Teams
Ways HipChat is Better
  • Hipchat is significantly more cross-platform friendly
  • A little more customizable
Chose Skype for Business, now part of Microsoft Teams
Hangouts is also pretty nice except that it breaks down more frequently and the UI is not that pretty cool.
Top Pros
Top Cons
Features
HipChat (discontinued)Skype for Business, now part of Microsoft Teams
Project Management
Comparison of Project Management features of Product A and Product B
HipChat (discontinued)
7.3
106 Ratings
7% below category average
Skype for Business, now part of Microsoft Teams
-
Ratings
Mobile Access7.397 Ratings00 Ratings
Search7.2103 Ratings00 Ratings
Communication
Comparison of Communication features of Product A and Product B
HipChat (discontinued)
7.3
132 Ratings
9% below category average
Skype for Business, now part of Microsoft Teams
-
Ratings
Chat7.7132 Ratings00 Ratings
Notifications7.7130 Ratings00 Ratings
Discussions6.5110 Ratings00 Ratings
Surveys7.834 Ratings00 Ratings
Internal knowledgebase7.043 Ratings00 Ratings
Integrates with GoToMeeting7.023 Ratings00 Ratings
File Sharing & Management
Comparison of File Sharing & Management features of Product A and Product B
HipChat (discontinued)
6.3
95 Ratings
25% below category average
Skype for Business, now part of Microsoft Teams
-
Ratings
Video files6.585 Ratings00 Ratings
Audio files6.873 Ratings00 Ratings
Access control6.660 Ratings00 Ratings
Advanced security features5.949 Ratings00 Ratings
Integrates with Google Drive6.027 Ratings00 Ratings
Device sync6.055 Ratings00 Ratings
Performance & Compatibility of Online Events Software
Comparison of Performance & Compatibility of Online Events Software features of Product A and Product B
HipChat (discontinued)
-
Ratings
Skype for Business, now part of Microsoft Teams
7.6
192 Ratings
5% below category average
High quality audio00 Ratings8.0188 Ratings
High quality video00 Ratings7.7183 Ratings
Low bandwidth requirements00 Ratings6.6180 Ratings
Mobile support00 Ratings8.0144 Ratings
Screen Sharing
Comparison of Screen Sharing features of Product A and Product B
HipChat (discontinued)
-
Ratings
Skype for Business, now part of Microsoft Teams
8.5
189 Ratings
7% above category average
Desktop sharing00 Ratings8.8189 Ratings
Whiteboards00 Ratings8.3119 Ratings
Online Meetings / Events
Comparison of Online Meetings / Events features of Product A and Product B
HipChat (discontinued)
-
Ratings
Skype for Business, now part of Microsoft Teams
7.8
186 Ratings
5% below category average
Calendar integration00 Ratings8.0172 Ratings
Meeting initiation00 Ratings8.1180 Ratings
Integrates with social media00 Ratings7.882 Ratings
Record meetings / events00 Ratings7.6141 Ratings
Slideshows00 Ratings7.7113 Ratings
Online Events Collaboration
Comparison of Online Events Collaboration features of Product A and Product B
HipChat (discontinued)
-
Ratings
Skype for Business, now part of Microsoft Teams
8.6
171 Ratings
3% above category average
Live chat00 Ratings9.2169 Ratings
Audience polling00 Ratings8.592 Ratings
Q&A00 Ratings8.192 Ratings
Online Events Security
Comparison of Online Events Security features of Product A and Product B
HipChat (discontinued)
-
Ratings
Skype for Business, now part of Microsoft Teams
8.1
154 Ratings
3% below category average
User authentication00 Ratings8.2140 Ratings
Participant roles & permissions00 Ratings7.9146 Ratings
Confidential attendee list00 Ratings8.1108 Ratings
Best Alternatives
HipChat (discontinued)Skype for Business, now part of Microsoft Teams
Small Businesses
Stackby
Stackby
Score 9.8 out of 10
ClickMeeting
ClickMeeting
Score 9.5 out of 10
Medium-sized Companies
Troop Messenger
Troop Messenger
Score 9.7 out of 10
ClickMeeting
ClickMeeting
Score 9.5 out of 10
Enterprises
Quickbase
Quickbase
Score 9.2 out of 10
Google Meet
Google Meet
Score 8.3 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
HipChat (discontinued)Skype for Business, now part of Microsoft Teams
Likelihood to Recommend
6.8
(133 ratings)
8.6
(195 ratings)
Likelihood to Renew
9.8
(2 ratings)
9.0
(7 ratings)
Usability
7.2
(8 ratings)
9.0
(14 ratings)
Support Rating
7.1
(7 ratings)
8.5
(40 ratings)
Implementation Rating
8.4
(3 ratings)
7.0
(2 ratings)
Ease of integration
7.6
(8 ratings)
-
(0 ratings)
Product Scalability
7.2
(10 ratings)
-
(0 ratings)
User Testimonials
HipChat (discontinued)Skype for Business, now part of Microsoft Teams
Likelihood to Recommend
Atlassian
Well suited for
Cross-teams communication.
Webhooks support. Easy integrations with Atlassian products and other systems as well. File sharing directly or in a group. Video/Audio calls.
Not suited for:
Lacks apps integration like Slack.
Lacks quality with video calls.
Slow file transfer for large files.
Frequent downtime due to app instability.
Read full review
Microsoft
Skype is useful for collaborations across distances, including work from home, as well as a more convenient way to communicate with a large group of people. Skype is also useful to communicate with specific parties quickly, rather than relying on cellular service in areas where not as available. Skype is less useful if the team does not use computers , tablets, smartphones, etc in daily workflow as it would rarely be used.
Read full review
Pros
Atlassian
  • HipChat is very stable and reliable. I have never had issues with not being able to connect or being able to communicate with others on HipChat.
  • HipChat integrates quite well with other applications, such as Jira and Stash. This is a main selling point for my team. It provides a convenient feed of actions on a JIRA story or Stash pull request.
  • HipCat does a good job of allowing 1-1 and group chats. It is simple to start a new conversation and it is easy to hold a group conversation and keep track of who is in the room.
  • I like how HipChat has away/here/on mobile statuses. This makes it easy to see if a person is available to be contacted.
Read full review
Microsoft
  • Instant messaging to anyone who we know only by name/email. Even if they're offline, they get the message in missed convos and a notification automatically goes to them via Outlook mail. All conversations are saved and accessible via Outlook.
  • Video and voice calls are a norm in the WFH scenario, and an average employee has around 4-5 calls a day. Skype gives notifications for upcoming meetings, allows easy scheduling via outlook calendar, and its audio/video quality [is] reasonably good compared to the amount of data it consumes.
  • Status availabilities - in the WFH scenario, you could be off for lunch, out of office, busy, sharing screens - and might not want to be disturbed. Skype allows you to do that, and in case you're off, ensures that you know that you have missed messages.
  • Screen sharing - we have to share screens at least once or twice a day with a coworker when working on some issues/features, and Skype easily lets us do that. One of the best things about Skype is that the screen can be shared without being on a video/voice call - which is of immense advantage because oftentimes, you could prefer sharing the screen, while it [is] too noisy to talk.
Read full review
Cons
Atlassian
  • Mobile app is not very responsive on iOS. Sometimes connection to Hipchat servers is taking too long even on good networks.
  • Both mobile and desktop versions have no alphabetical or recent sorting for groups and chat rooms.
  • Video and audio calls are pretty useless, they're slow and not always work.
  • The whole user interface is simple but very outdated - apparently Atlassian didn't focus too much on Hipchat even though they tried in the last 2 years.
Read full review
Microsoft
  • Probably the biggest area is the video element as it has historically struggled in this area.
  • The need to be forced to federate with another organisation by providing yours and enabling the other organisation settings is a bit tedious but once done, allows for simple collaboration between third-parties.
  • Functionality wise, as it's an older product and being superseded by MS Teams, it feels as if it's run its course but was very good for what it does/did at the time.
Read full review
Likelihood to Renew
Atlassian
If they fix the bugs the last update gave that are causing hipchat to crash more often.
Read full review
Microsoft
The software is simple to install and configure. It is rather simple to explain for correct use. It is possible to profile users for the different functions offered. It is integrated quite completely with Outlook and with Active Directory security. It performs all communication functions well with one or more interlocutors and the possibility of granting control of your computer is convenient.
Read full review
Usability
Atlassian
The app itself had a pleasant if not generic interface. As a user experience expert and engineer I can say the interface is fairly intuitive if not bland. It does what you expect it to do and it's available on iOS and Android devices. If I recall it was generally pretty light weight in terms of installation size.
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Microsoft
Very easy to use. Even though Microsoft Teams has a lot of features and integrations, as a user I feel completely comfortable on finding what I need, getting information about the app extensions and using them. It's a very comprehensive tool, intuitive design and does not make me feel tired to be using it. I am glad with the current experience.
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Support Rating
Atlassian
HipChat support is good . Responds in timely manner when ever we have raised the request via email , phone and gives us continue update on the request .Though most of the questions are answered by HipChat FAQs , but they can still improve it and add more to the knowledge base .
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Microsoft
I have only had to reach out to the Support team at Skype for Business once with an issue, and I was pleasantly surprised and encouraged by the quickness and thoroughness of their response. The wait time was short and my question was dealt with politely and clearly, so I would say the support team has it together.
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Implementation Rating
Atlassian
I don't have insights as I was not a part of the implementation. However, I love the end product
Read full review
Microsoft
Skpe for business is utilized company wide in regards to my company. Everyone not only uses it, but uses it often. It is an effective way of communicating. It also integrates very nicely with outlook and all conversation history is pushed to a folder within the outlook system. We also have it so that if someone misses a message, they are sent an email reminder saying that there is a message that went unread.
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Alternatives Considered
Atlassian
We tried a lot of chat clients before choosing HipChat. The Skype for Business UI on the Mac side was 5 years old and terrible. Mac users hated the app including our CTO. Cisco Jabber was expensive to license and maintain; Skype was open to the public which took time away due to users dealing with spam and could allow viruses and malware. HipChat being a closed product, centrally managed and available to try without an upfront investment was perfect for our environment. All our Agile teams have their own room, chat and can communicate with others quickly and easily.
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Microsoft
For the below reason I will always choose this app over its competitors: Better audio and video quality, Little to no disconnections or freezing when on a call/video conference Integrates well with mailbox/ calendar/ one drive, and SharePoint is easy to use
Read full review
Scalability
Atlassian
Actually I never shared of HipChat using with more than 25 persons in team simultaneously, but I believe it can be scaled for much largest collaboration teams. At least it works flawlessly for us, with transparent integration with Jira, and I am not see any reasons for some troubles for work at big scale.
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Microsoft
No answers on this topic
Return on Investment
Atlassian
  • HipChat has increased the effiency with which I am able to communicate with my coworkers, particularly those who work out of other offices. Having a light, portable messaging solution has been beneficial for checking in on small things without the need to send emails or schedule phone calls.
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Microsoft
  • We almost lost our biggest client because of the poor performance early on in our implementation...the online meetings were poor quality for audio and bandwidth refreshing
  • Many of the employees in our company disliked the quality so much, they started to sign up for free Cisco WebEx accounts to use instead
  • The majority of employees in our company lost trust in our CTO because of his decision to switch from Cisco WebEx to Skype for Business
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ScreenShots

HipChat (discontinued) Screenshots

Screenshot of HipChat is with your team, whenever, wherever. Try it on your desktop, web, mobile, tablet, & wearable.Screenshot of Give your eyes the respite they deserve from your blaring white screen with HipChat dark mode!Screenshot of HipChat becomes your command center by integrating with over 100 awesome apps/tools your team already loves (like Uber!).