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Top Rated
2479 Ratings
575 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.6 out of 100

Skype for Business, now part of Microsoft Teams

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
2479 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.4 out of 100

Feature Set Ratings

    Project Management

    7.3

    HipChat (discontinued)

    73%

    Skype for Business, now part of Microsoft Teams

    Feature Set Not Supported
    N/A
    HipChat (discontinued) ranks higher in 2/2 features

    Mobile Access

    7.3
    73%
    98 Ratings
    N/A
    0 Ratings

    Search

    7.2
    72%
    104 Ratings
    N/A
    0 Ratings

    Communication

    7.3

    HipChat (discontinued)

    73%

    Skype for Business, now part of Microsoft Teams

    Feature Set Not Supported
    N/A
    HipChat (discontinued) ranks higher in 6/6 features

    Chat

    7.7
    77%
    134 Ratings
    N/A
    0 Ratings

    Notifications

    7.7
    77%
    132 Ratings
    N/A
    0 Ratings

    Discussions

    6.5
    65%
    112 Ratings
    N/A
    0 Ratings

    Surveys

    8.0
    80%
    36 Ratings
    N/A
    0 Ratings

    Internal knowledgebase

    7.0
    70%
    43 Ratings
    N/A
    0 Ratings

    Integrates with GoToMeeting

    7.0
    70%
    23 Ratings
    N/A
    0 Ratings

    File Sharing & Management

    6.3

    HipChat (discontinued)

    63%

    Skype for Business, now part of Microsoft Teams

    Feature Set Not Supported
    N/A
    HipChat (discontinued) ranks higher in 6/6 features

    Video files

    6.5
    65%
    86 Ratings
    N/A
    0 Ratings

    Audio files

    6.8
    68%
    74 Ratings
    N/A
    0 Ratings

    Access control

    6.5
    65%
    61 Ratings
    N/A
    0 Ratings

    Advanced security features

    5.8
    58%
    51 Ratings
    N/A
    0 Ratings

    Integrates with Google Drive

    6.0
    60%
    28 Ratings
    N/A
    0 Ratings

    Device sync

    6.0
    60%
    56 Ratings
    N/A
    0 Ratings

    Performance & Compatibility of Online Events Software

    HipChat (discontinued)

    Feature Set Not Supported
    N/A
    7.3

    Skype for Business, now part of Microsoft Teams

    73%
    Skype for Business, now part of Microsoft Teams ranks higher in 4/4 features

    High quality audio

    N/A
    0 Ratings
    7.9
    79%
    193 Ratings

    High quality video

    N/A
    0 Ratings
    7.7
    77%
    188 Ratings

    Low bandwidth requirements

    N/A
    0 Ratings
    6.7
    67%
    185 Ratings

    Mobile support

    N/A
    0 Ratings
    7.0
    70%
    150 Ratings

    Screen Sharing

    HipChat (discontinued)

    Feature Set Not Supported
    N/A
    7.7

    Skype for Business, now part of Microsoft Teams

    77%
    Skype for Business, now part of Microsoft Teams ranks higher in 2/2 features

    Desktop sharing

    N/A
    0 Ratings
    8.1
    81%
    194 Ratings

    Whiteboards

    N/A
    0 Ratings
    7.3
    73%
    121 Ratings

    Online Meetings / Events

    HipChat (discontinued)

    Feature Set Not Supported
    N/A
    7.7

    Skype for Business, now part of Microsoft Teams

    77%
    Skype for Business, now part of Microsoft Teams ranks higher in 5/5 features

    Calendar integration

    N/A
    0 Ratings
    8.2
    82%
    178 Ratings

    Meeting initiation

    N/A
    0 Ratings
    8.2
    82%
    185 Ratings

    Integrates with social media

    N/A
    0 Ratings
    6.9
    69%
    86 Ratings

    Record meetings / events

    N/A
    0 Ratings
    7.3
    73%
    147 Ratings

    Slideshows

    N/A
    0 Ratings
    7.7
    77%
    115 Ratings

    Online Events Collaboration

    HipChat (discontinued)

    Feature Set Not Supported
    N/A
    7.7

    Skype for Business, now part of Microsoft Teams

    77%
    Skype for Business, now part of Microsoft Teams ranks higher in 3/3 features

    Live chat

    N/A
    0 Ratings
    8.2
    82%
    175 Ratings

    Audience polling

    N/A
    0 Ratings
    7.5
    75%
    96 Ratings

    Q&A

    N/A
    0 Ratings
    7.5
    75%
    97 Ratings

    Online Events Security

    HipChat (discontinued)

    Feature Set Not Supported
    N/A
    7.5

    Skype for Business, now part of Microsoft Teams

    75%
    Skype for Business, now part of Microsoft Teams ranks higher in 3/3 features

    User authentication

    N/A
    0 Ratings
    7.7
    77%
    145 Ratings

    Participant roles & permissions

    N/A
    0 Ratings
    7.5
    75%
    150 Ratings

    Confidential attendee list

    N/A
    0 Ratings
    7.3
    73%
    112 Ratings

    Attribute Ratings

    • HipChat (discontinued) is rated higher in 2 areas: Likelihood to Renew, Implementation Rating
    • Skype for Business, now part of Microsoft Teams is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating

    Likelihood to Recommend

    6.8

    HipChat (discontinued)

    68%
    135 Ratings
    7.4

    Skype for Business, now part of Microsoft Teams

    74%
    199 Ratings

    Likelihood to Renew

    9.8

    HipChat (discontinued)

    98%
    2 Ratings
    9.0

    Skype for Business, now part of Microsoft Teams

    90%
    7 Ratings

    Usability

    7.2

    HipChat (discontinued)

    72%
    8 Ratings
    8.9

    Skype for Business, now part of Microsoft Teams

    89%
    14 Ratings

    Support Rating

    7.0

    HipChat (discontinued)

    70%
    10 Ratings
    8.4

    Skype for Business, now part of Microsoft Teams

    84%
    76 Ratings

    Implementation Rating

    8.4

    HipChat (discontinued)

    84%
    6 Ratings
    7.0

    Skype for Business, now part of Microsoft Teams

    70%
    4 Ratings

    Product Scalability

    7.2

    HipChat (discontinued)

    72%
    10 Ratings

    Skype for Business, now part of Microsoft Teams

    N/A
    0 Ratings

    Likelihood to Recommend

    HipChat (discontinued)

    Well suited for
    Cross-teams communication.
    Webhooks support.Easy integrations with Atlassian products and other systems as well. File sharing directly or in a group.Video/Audio calls.
    Not suited for:
    Lacks apps integration like Slack.
    Lacks quality with video calls.
    Slow file transfer for large files.
    Frequent downtime due to app instability.
    Anonymous | TrustRadius Reviewer

    Skype for Business, now part of Microsoft Teams

    Skype is useful for collaborations across distances, including work from home, as well as a more convenient way to communicate with a large group of people. Skype is also useful to communicate with specific parties quickly, rather than relying on cellular service in areas where not as available. Skype is less useful if the team does not use computers , tablets, smartphones, etc in daily workflow as it would rarely be used.
    Anonymous | TrustRadius Reviewer

    Pros

    HipChat (discontinued)

    • HipChat is the first enterprise team chat application, hence it invented the idea of itself.
    • Cross-platform support and hence runs on most of the computing devices
    • Efficient search
    • Completely free for smaller teams
    • Webhooks +1
    • Integrations with Atlassian products and other systems as well. For example, Infra monitoring applications.
    • Custom emojis
    • Media and file sharing directly or in a group
    • Video chat
    Bhargav Nanekalva | TrustRadius Reviewer

    Skype for Business, now part of Microsoft Teams

    • Quickly check a user's status and communicate with them.
    • Video conferencing is breathtaking, and the voice quality is excellent.
    • It's a very user-friendly site with straightforward responses.
    • Cloud, hybrid and on-premise deployment options are available for document sharing via chat.
    • The video conferencing quality is excellent, and it is possible to organize your groups in a professional manner.
    • This tool is easy to use and integrates with Calendar to view team members' schedules.
    Roshni Rahman | TrustRadius Reviewer

    Cons

    HipChat (discontinued)

    • Mobile app is not very responsive on iOS. Sometimes connection to Hipchat servers is taking too long even on good networks.
    • Both mobile and desktop versions have no alphabetical or recent sorting for groups and chat rooms.
    • Video and audio calls are pretty useless, they're slow and not always work.
    • The whole user interface is simple but very outdated - apparently Atlassian didn't focus too much on Hipchat even though they tried in the last 2 years.
    Anonymous | TrustRadius Reviewer

    Skype for Business, now part of Microsoft Teams

    • Skype's UI leaves a lot to be desired, especially considering newer platforms like Zoom, Teams, Slack, Meet, and so on. It's slow and lacks many features that are now de facto in the newer communication apps.
    • Skype calendar also is often buggy - meeting times do not get updated on the calendar even if the correct time does come up on the Outlook calendar.
    • It does not give you the option to mute chats - oftentimes, you want to keep some group chats on mute without leaving them entirely.
    • Closing off a chat before it's saved will remove it from Skype history. You'd need to go search for it on Outlook mail.
    Dushyant Pathak (DKP) | TrustRadius Reviewer

    Pricing Details

    HipChat (discontinued)

    General

    Free Trial
    Yes
    Free/Freemium Version
    Yes
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    No

    Starting Price

    $0 per user

    HipChat (discontinued) Editions & Modules

    Edition
    HipChat Basic$01
    HipChat Plus$21
    1. per user
    Additional Pricing Details
    For Server pricing info please visit https://www.hipchat.com/server (Only $1.20/user/month at the highest user tier!)

    Skype for Business, now part of Microsoft Teams

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    Skype for Business, now part of Microsoft Teams Editions & Modules

    Additional Pricing Details

    Likelihood to Renew

    HipChat (discontinued)

    HipChat (discontinued) 9.8
    Based on 2 answers
    If they fix the bugs the last update gave that are causing hipchat to crash more often.
    Anonymous | TrustRadius Reviewer

    Skype for Business, now part of Microsoft Teams

    Skype for Business, now part of Microsoft Teams 9.0
    Based on 7 answers
    The software is simple to install and configure. It is rather simple to explain for correct use. It is possible to profile users for the different functions offered. It is integrated quite completely with Outlook and with Active Directory security. It performs all communication functions well with one or more interlocutors and the possibility of granting control of your computer is convenient.
    Emiliano Monterubbianesi | TrustRadius Reviewer

    Usability

    HipChat (discontinued)

    HipChat (discontinued) 7.2
    Based on 8 answers
    The app itself had a pleasant if not generic interface. As a user experience expert and engineer I can say the interface is fairly intuitive if not bland. It does what you expect it to do and it's available on iOS and Android devices. If I recall it was generally pretty light weight in terms of installation size.
    Joe Tresca | TrustRadius Reviewer

    Skype for Business, now part of Microsoft Teams

    Skype for Business, now part of Microsoft Teams 8.9
    Based on 14 answers
    Skype for Business is fairly user-friendly and has a good UI. It has strong audio and video conference call capabilities. It's easy to conduct meetings with various stakeholders across different locations and timezones. The chat and share a file or share my screen functions work seamlessly. If your company uses Office 365, then I would highly recommend it.
    Anonymous | TrustRadius Reviewer

    Support Rating

    HipChat (discontinued)

    HipChat (discontinued) 7.0
    Based on 10 answers
    HipChat support is good . Responds in timely manner when ever we have raised the request via email , phone and gives us continue update on the request .Though most of the questions are answered by HipChat FAQs , but they can still improve it and add more to the knowledge base .
    Ajay Akunuri | TrustRadius Reviewer

    Skype for Business, now part of Microsoft Teams

    Skype for Business, now part of Microsoft Teams 8.4
    Based on 76 answers
    I have only had to reach out to the Support team at Skype for Business once with an issue, and I was pleasantly surprised and encouraged by the quickness and thoroughness of their response. The wait time was short and my question was dealt with politely and clearly, so I would say the support team has it together.
    Sarah Bandy | TrustRadius Reviewer

    Implementation Rating

    HipChat (discontinued)

    HipChat (discontinued) 8.4
    Based on 6 answers
    I don't have insights as I was not a part of the implementation. However, I love the end product
    Sara Sayre | TrustRadius Reviewer

    Skype for Business, now part of Microsoft Teams

    Skype for Business, now part of Microsoft Teams 7.0
    Based on 4 answers
    Skpe for business is utilized company wide in regards to my company. Everyone not only uses it, but uses it often. It is an effective way of communicating. It also integrates very nicely with outlook and all conversation history is pushed to a folder within the outlook system. We also have it so that if someone misses a message, they are sent an email reminder saying that there is a message that went unread.
    Greg Golding | TrustRadius Reviewer

    Alternatives Considered

    HipChat (discontinued)

    We tried a lot of chat clients before choosing HipChat. The Skype for Business UI on the Mac side was 5 years old and terrible. Mac users hated the app including our CTO. Cisco Jabber was expensive to license and maintain; Skype was open to the public which took time away due to users dealing with spam and could allow viruses and malware. HipChat being a closed product, centrally managed and available to try without an upfront investment was perfect for our environment. All our Agile teams have their own room, chat and can communicate with others quickly and easily.
    Eric Broz | TrustRadius Reviewer

    Skype for Business, now part of Microsoft Teams

    For the below reason I will always choose this app over its competitors: Better audio and video quality, Little to no disconnections or freezing when on a call/video conference Integrates well with mailbox/ calendar/ one drive, and SharePoint is easy to use
    Jian Groenewald | TrustRadius Reviewer

    Scalability

    HipChat (discontinued)

    HipChat (discontinued) 7.2
    Based on 10 answers
    Actually I never shared of HipChat using with more than 25 persons in team simultaneously, but I believe it can be scaled for much largest collaboration teams. At least it works flawlessly for us, with transparent integration with Jira, and I am not see any reasons for some troubles for work at big scale.
    Vladimir Salnikov | TrustRadius Reviewer

    Skype for Business, now part of Microsoft Teams

    No score
    No answers yet
    No answers on this topic

    Return on Investment

    HipChat (discontinued)

    • HipChat has increased the effiency with which I am able to communicate with my coworkers, particularly those who work out of other offices. Having a light, portable messaging solution has been beneficial for checking in on small things without the need to send emails or schedule phone calls.
    Christina Wofford | TrustRadius Reviewer

    Skype for Business, now part of Microsoft Teams

    • Skype for Business has enabled a migration in part away from fixed line telephony and introduced the user to mobile working with a headset which cannot be overstated as being a game changer.
    • Being able to schedule Skype for Business meetings through Outlook has meant meetings with colleagues without a meeting room has been a great enabler.
    Anonymous | TrustRadius Reviewer

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