XenCALL

XenCALL

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Score 5.5 out of 100
XenCALL

Overview

Recent Reviews

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Pricing

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What is XenCALL?

XenCALL is an all-in-one CRM and VoIP predictive dialer that aims to empower call centers and telemarketers to close more leads and increase sales across the board. Completely cloud-based with no downloads required, user-friendly, secure and intuitive, XenCALL also offers personalized training…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

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Product Details

What is XenCALL?

XenCALL is an all-in-one CRM and VoIP predictive dialer that aims to empower call centers and telemarketers to close more leads and increase sales across the board. Completely cloud-based with no downloads required, user-friendly, secure and intuitive, XenCALL also offers personalized training sessions and a fully in-house support team. A free demo and trial period are available without any purchase commitments.

XenCALL Features

Dialer Logistics Features

  • Supported: Predictive dialer

Preview Dialer Features

  • Supported: Contact preview
  • Supported: Built-in CRM
  • Supported: Call notes & tags
  • Supported: Automatic call logging

Core Dialer Features

  • Supported: Outbound dialing
  • Supported: Inbound routing
  • Supported: Custom caller ID
  • Supported: Click-to-call
  • Supported: Dialer contact import
  • Supported: Campaign & list management

Call Follow-up and Quality Assurance Features

  • Supported: Sales emails
  • Supported: Follow-up calls
  • Supported: Appointment scheduling
  • Supported: Calendar sync
  • Supported: Dialer reporting & analytics
  • Supported: Dialer call recording
  • Supported: Dialer call monitoring
  • Supported: Dialer compliance

Additional Features

  • Supported: Agent and Dial-List Prioritization
  • Supported: Agent Callback Calendar
  • Supported: Agent Extensions / Voicemail / Forwarding
  • Supported: API Capabilities
  • Supported: Appointment Calendars
  • Supported: Automated Tasks
  • Supported: Blended Inbound/Outbound Dialing
  • Supported: Call Recording
  • Supported: Caller ID Proximity Matching
  • Supported: Conference Calling
  • Supported: CRM Built In
  • Supported: Custom Agent Statuses
  • Supported: Custom Agent Dispositions and Queues
  • Supported: Custom Do-Not-Call List
  • Supported: Custom Profile Fields
  • Supported: Dialer-Speed Configuration
  • Supported: Dynamic Scripts
  • Supported: Firewall Built In
  • Supported: Inbound Agent Intercept
  • Supported: Inbound Queue Strategy
  • Supported: Inbound Queues (Unlimited)
  • Supported: Inbound Queue Voicemail
  • Supported: Instant Messaging
  • Supported: IVR (Advanced Configuration)
  • Supported: Lead Targeting
  • Supported: Live Floor Monitoring
  • Supported: Live Transfers
  • Supported: Reporting and Analytics
  • Supported: Third-Party Lead Posting
  • Supported: VOIP and Webphone Built In

XenCALL Screenshots

Custom profile fields for info on leads and customers.Analyze productivity data on your call center agents.Custom calendars for appointments and phone meetings with leads and clients.View info and performance data on your call center agents.

XenCALL Integrations

XenCALL Competitors

XenCALL Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationNo
Supported LanguagesEnglish

Comparisons

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Frequently Asked Questions

What are XenCALL's top competitors?

Ytel are common alternatives for XenCALL.

What is XenCALL's best feature?

Reviewers rate Outbound dialing and Inbound routing and Follow-up calls highest, with a score of 8.

Who uses XenCALL?

The most common users of XenCALL are from Mid-sized Companies (51-1,000 employees) and the Automotive industry.

Reviews and Ratings

 (4)

Reviews

(1-4 of 4)
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February 25, 2022

Great & Easy to Use

Score 7 out of 10
Vetted Review
Verified User
Review Source
Good program for my first time using it. Made it relatively simple to use after learning the program. We make and receive several calls and chats a day and this has been a very helpful, easy-to-use software. There have been some talks of changes of our systems and then was a great choice I felt. Help keeps everything in a centralized location with easy accessibility.
  • Easy Access.
  • Everything in one central location.
  • Easy to use and easy to learn.
  • Less dropped calls.
  • System tends to slow down with multiple agents working.
  • Not much else at the moment.
Overall XenCALL has been good and beneficial to our systems workday. The only issue we have is calls occasionally dropping on us but once we have been permanently hard-wired this has become less of an issue. Once you get to know how to use the software it becomes very easy to navigate. Works well for us we take multiple chats and calls daily.
Score 4 out of 10
Vetted Review
Verified User
Review Source
XenCall is mostly used for sales calls outbound and inbound and customer support by the sales and support team. We had a very good experience until the quality of service was dropped. Customers complained that no one answer our call and when we go to check we only received notification but the phone never rang. We put in complaints several times but didn't get a proper response so we switched to Aircall now.
  • User Experience.
  • User Friendly.
  • Easy to use.
  • Customer Support.
  • Complaints team.
We had a very good run with XenCall in the beginning voice quality was excellent prices were competitive ran smoothly we never needed support or had any problem but when we did we faced long holds no chat service on the website customer support agent don't know much what they're doing they're just there to take notes and pass it on to their supervisors.
Score 1 out of 10
Vetted Review
Verified User
Review Source
It is used by all in the organization to make sales calls to prospects more efficiently than by hand. I signed up for XenCall because it was required by the agency with which I used to hire my cold caller. After trying it out for several days, watching all the videos, and reading all the guides, I couldn't figure it out and it was never useful.
  • Multi-line dialing.
  • Unlimited users.
  • Calendar integration.
  • Advanced capabilities.
  • Poor user interface.
  • Clunky.
  • Extremely difficult to navigate and keep track of settings.
  • Poor customer service.
  • Poor design.
XenCall is well suited for any company looking to make outbound calls to prospects more efficiently and effectively. It might not be appropriate for calls where you want to have a more quality conversation unless you stick with the 1 line dialer. Using multiple lines allows companies to hit many prospects in one day.
Tish Cator | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
We are a lead generation firm. We work on specific campaigns to accommodate our clients' needs. We also run our dispatching and production tracking processes with XenCALL. We use it across our organization including assigning jobs to our sales reps. It definitely helps with keeping things in one spot as far as opening to closing out.
  • Call logging
  • Agent monitoring
  • Agent reporting
  • File organization
  • Agent reporting in terms of dropped call/lost phone number- always an issue
  • Dispatching boards - confirmation boards
  • System lagging when low amount of agents on system
Tracking for payroll is fantastic. We have eliminated a time clock because of XenCALL's accuracy in tracking clock in and out.