XenCALL Reviews

2 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 1.8 out of 100

Do you work for this company? Learn how we help vendors

Overall Rating

Reviewer's Company Size

Last Updated

By Topic

Industry

Department

Experience

Job Type

Role

Reviews (1-2 of 2)

Companies can't remove reviews or game the system. Here's why.
Anonymous | TrustRadius Reviewer
May 08, 2019

Extremely Difficult to Use and Poor Customer Service

Score 1 out of 10
Vetted Review
Verified User
Review Source
It is used by all in the organization to make sales calls to prospects more efficiently than by hand. I signed up for XenCall because it was required by the agency with which I used to hire my cold caller. After trying it out for several days, watching all the videos, and reading all the guides, I couldn't figure it out and it was never useful.
  • Multi-line dialing.
  • Unlimited users.
  • Calendar integration.
  • Advanced capabilities.
  • Poor user interface.
  • Clunky.
  • Extremely difficult to navigate and keep track of settings.
  • Poor customer service.
  • Poor design.
XenCall is well suited for any company looking to make outbound calls to prospects more efficiently and effectively. It might not be appropriate for calls where you want to have a more quality conversation unless you stick with the 1 line dialer. Using multiple lines allows companies to hit many prospects in one day.
Read this authenticated review
Tish Cator | TrustRadius Reviewer
August 29, 2018

For a good time use XenCALL!

Score 8 out of 10
Vetted Review
Verified User
Review Source
We are a lead generation firm. We work on specific campaigns to accommodate our clients' needs. We also run our dispatching and production tracking processes with XenCALL. We use it across our organization including assigning jobs to our sales reps. It definitely helps with keeping things in one spot as far as opening to closing out.
  • Call logging
  • Agent monitoring
  • Agent reporting
  • File organization
  • Agent reporting in terms of dropped call/lost phone number- always an issue
  • Dispatching boards - confirmation boards
  • System lagging when low amount of agents on system
Tracking for payroll is fantastic. We have eliminated a time clock because of XenCALL's accuracy in tracking clock in and out.
Read Tish Cator's full review

XenCALL Scorecard Summary

Feature Scorecard Summary

Contact preview (1)
7
Call notes & tags (2)
6.2
Automatic call logging (1)
8
Outbound dialing (2)
2.0
Inbound routing (2)
2.9
Custom caller ID (1)
3
Click-to-call (2)
2.0
Dialer contact import (1)
9
Campaign & list management (2)
8.2
Follow-up calls (2)
5.1
Dialer reporting & analytics (2)
8.2
Dialer compliance (1)
8

About XenCALL

XenCALL is an all-in-one CRM and VoIP predictive dialer that aims to empower call centers and telemarketers to close more leads and increase sales across the board. Completely cloud-based with no downloads required, user-friendly, secure and intuitive, XenCALL also offers personalized training sessions and a fully in-house support team. A free demo and trial period are available without any purchase commitments.

XenCALL Features

Dialer Logistics Features

Has featurePredictive dialer

Preview Dialer Features

Has featureContact preview
Has featureBuilt-in CRM
Has featureCall notes & tags
Has featureAutomatic call logging

Core Dialer Features

Has featureOutbound dialing
Has featureInbound routing
Has featureCustom caller ID
Has featureClick-to-call
Has featureDialer contact import
Has featureCampaign & list management

Call Follow-up and Quality Assurance Features

Has featureSales emails
Has featureFollow-up calls
Has featureAppointment scheduling
Has featureCalendar sync
Has featureDialer reporting & analytics
Has featureDialer call recording
Has featureDialer call monitoring
Has featureDialer compliance
Additional Features
Has featureAgent and Dial-List Prioritization
Has featureAgent Callback Calendar
Has featureAgent Extensions / Voicemail / Forwarding
Has featureAPI Capabilities
Has featureAppointment Calendars
Has featureAutomated Tasks
Has featureBlended Inbound/Outbound Dialing
Has featureCall Recording
Has featureCaller ID Proximity Matching
Has featureConference Calling
Has featureCRM Built In
Has featureCustom Agent Statuses
Has featureCustom Agent Dispositions and Queues
Has featureCustom Do-Not-Call List
Has featureCustom Profile Fields
Has featureDialer-Speed Configuration
Has featureDynamic Scripts
Has featureFirewall Built In
Has featureInbound Agent Intercept
Has featureInbound Queue Strategy
Has featureInbound Queues (Unlimited)
Has featureInbound Queue Voicemail
Has featureInstant Messaging
Has featureIVR (Advanced Configuration)
Has featureLead Targeting
Has featureLive Floor Monitoring
Has featureLive Transfers
Has featureReporting and Analytics
Has featureThird-Party Lead Posting
Has featureVOIP and Webphone Built In

XenCALL Screenshots

XenCALL Integrations

Amazon Web Services, Authorize.Net, Dropbox, Stripe, Adobe Sign, Contact Center Compliance, Google Calendar, Google Maps, Gmail, Limelight Networks, Moneris Solutions, Trulia, TrustedTPV, VoiceLog

XenCALL Competitors

Ytel, Five9, VICIdial

XenCALL Pricing

  • Has featureFree Trial Available?Yes
  • Does not have featureFree or Freemium Version Available?No
  • Does not have featurePremium Consulting/Integration Services Available?No
  • Entry-level set up fee?No

XenCALL offers live, one-on-one demos at no charge and a free trial period without any purchase commitments. Contact us for a custom quote.

XenCALL Support Options

 Free VersionPaid Version
Phone
Email
FAQ/Knowledgebase
Video Tutorials / Webinar

XenCALL Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:No
Supported Languages: English