TrustRadius
https://media.trustradius.com/product-logos/qX/sz/PJ7QH0AG1PGZ.PNGExtremely Difficult to Use and Poor Customer ServiceIt is used by all in the organization to make sales calls to prospects more efficiently than by hand. I signed up for XenCall because it was required by the agency with which I used to hire my cold caller. After trying it out for several days, watching all the videos, and reading all the guides, I couldn't figure it out and it was never useful.,Multi-line dialing. Unlimited users. Calendar integration. Advanced capabilities.,Poor user interface. Clunky. Extremely difficult to navigate and keep track of settings. Poor customer service. Poor design.,1,Negative ROI as I hired a cold caller and she could not even use it for 2 days. Wasted hours of my time trying to figure it out and set it up, watched all the videos, read all the guides and it still didn't work.,Mojo Dialer,Mojo DialerFor a good time use XenCALL!We are a lead generation firm. We work on specific campaigns to accommodate our clients' needs. We also run our dispatching and production tracking processes with XenCALL. We use it across our organization including assigning jobs to our sales reps. It definitely helps with keeping things in one spot as far as opening to closing out.,Call logging Agent monitoring Agent reporting File organization,Agent reporting in terms of dropped call/lost phone number- always an issue Dispatching boards - confirmation boards System lagging when low amount of agents on system,8,Lots of calls for new clients Burning through leads quickly Emailing clients' promos directly from CRM,,Wintac, HubSpot CRM, Insightly
  3. XenCALL Reviews
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XenCALL
2 Ratings
Score 4.4 out of 101
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XenCALL Reviews

XenCALL
2 Ratings
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Score 4.4 out of 101
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Reviews (1-2 of 2)

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May 08, 2019

XenCALL Review: "Extremely Difficult to Use and Poor Customer Service"

Verified User
Score 1 out of 10
Vetted Review
Verified User
Review Source
It is used by all in the organization to make sales calls to prospects more efficiently than by hand. I signed up for XenCall because it was required by the agency with which I used to hire my cold caller. After trying it out for several days, watching all the videos, and reading all the guides, I couldn't figure it out and it was never useful.
  • Multi-line dialing.
  • Unlimited users.
  • Calendar integration.
  • Advanced capabilities.
  • Poor user interface.
  • Clunky.
  • Extremely difficult to navigate and keep track of settings.
  • Poor customer service.
  • Poor design.
XenCall is well suited for any company looking to make outbound calls to prospects more efficiently and effectively. It might not be appropriate for calls where you want to have a more quality conversation unless you stick with the 1 line dialer. Using multiple lines allows companies to hit many prospects in one day.
Read this authenticated review
Tish Cator profile photo
August 29, 2018

User Review: "For a good time use XenCALL!"

Tish Cator
Score 8 out of 10
Vetted Review
Verified User
Review Source
We are a lead generation firm. We work on specific campaigns to accommodate our clients' needs. We also run our dispatching and production tracking processes with XenCALL. We use it across our organization including assigning jobs to our sales reps. It definitely helps with keeping things in one spot as far as opening to closing out.
  • Call logging
  • Agent monitoring
  • Agent reporting
  • File organization
  • Agent reporting in terms of dropped call/lost phone number- always an issue
  • Dispatching boards - confirmation boards
  • System lagging when low amount of agents on system
Tracking for payroll is fantastic. We have eliminated a time clock because of XenCALL's accuracy in tracking clock in and out.
Read Tish Cator's full review

XenCALL Scorecard Summary

Likelihood to Recommend (2)
4.4

Feature Scorecard Summary

Contact preview (1)
7
Call notes & tags (2)
7.0
Automatic call logging (1)
8
Outbound dialing (2)
5.3
Inbound routing (2)
5.8
Custom caller ID (1)
3
Click-to-call (2)
5.3
Dialer contact import (1)
9
Campaign & list management (2)
9.0
Follow-up calls (2)
5.5
Dialer reporting & analytics (2)
9.0
Dialer compliance (1)
8

About XenCALL

XenCALL is an all-in-one CRM and VoIP predictive dialer that aims to empower call centers and telemarketers to close more leads and increase sales across the board. Completely cloud-based with no downloads required, user-friendly, secure and intuitive, XenCALL also offers personalized training sessions and a fully in-house support team. A free demo and trial period are available without any purchase commitments.
Categories:  Call Center Workforce Optimization,  Sales Dialer

XenCALL Features

Dialer Logistics Features
Does not have featureSingle line dialing
Does not have featureDouble line dialing
Does not have featureTriple line dialing
Does not have featureCall into server with landline
Does not have featureCall into server with VoIP "soft phone"
Does not have featureCall into server with mobile phone
Has featurePredictive dialer
Does not have featurePower dialer
Preview Dialer Features
Has featureContact preview
Does not have featureDialer-CRM integration
Has featureBuilt-in CRM
Does not have featureDialer integration to social media
Does not have featureSI database integration
Has featureCall notes & tags
Has featureAutomatic call logging
Core Dialer Features
Has featureOutbound dialing
Has featureInbound routing
Has featureCustom caller ID
Has featureClick-to-call
Does not have featureRecorded voicemail drop
Has featureDialer contact import
Has featureCampaign & list management
Call Follow-up and Quality Assurance Features
Has featureSales emails
Has featureFollow-up calls
Has featureAppointment scheduling
Has featureCalendar sync
Has featureDialer reporting & analytics
Has featureDialer call recording
Has featureDialer call monitoring
Has featureDialer compliance
Additional Features
Has featureAgent and Dial-List Prioritization
Has featureAgent Callback Calendar
Has featureAgent Extensions / Voicemail / Forwarding
Has featureAPI Capabilities
Has featureAppointment Calendars
Has featureAutomated Tasks
Has featureBlended Inbound/Outbound Dialing
Has featureCall Recording
Has featureCaller ID Proximity Matching
Has featureConference Calling
Has featureCRM Built In
Has featureCustom Agent Statuses
Has featureCustom Agent Dispositions and Queues
Has featureCustom Do-Not-Call List
Has featureCustom Profile Fields
Has featureDialer-Speed Configuration
Has featureDynamic Scripts
Has featureFirewall Built In
Has featureInbound Agent Intercept
Has featureInbound Queue Strategy
Has featureInbound Queues (Unlimited)
Has featureInbound Queue Voicemail
Has featureInstant Messaging
Has featureIVR (Advanced Configuration)
Has featureLead Targeting
Has featureLive Floor Monitoring
Has featureLive Transfers
Has featureReporting and Analytics
Has featureThird-Party Lead Posting
Has featureVOIP and Webphone Built In

XenCALL Screenshots

XenCALL Integrations

Amazon Web Services, Authorize.Net, Dropbox, Stripe, Adobe Sign, Contact Center Compliance, Google Calendar, Google Maps, Gmail, Limelight Networks, Moneris Solutions, Trulia, TrustedTPV, VoiceLog

XenCALL Competitors

Ytel, Five9, VICIdial

Pricing

Has featureFree Trial Available?Yes
Does not have featureFree or Freemium Version Available?No
Does not have featurePremium Consulting/Integration Services Available?No
Entry-level set up fee?No

XenCALL offers live, one-on-one demos at no charge and a free trial period without any purchase commitments. Contact us for a custom quote.

XenCALL Support Options

 Free VersionPaid Version
Phone
Email
FAQ/Knowledgebase
Video Tutorials / Webinar

XenCALL Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:No
Supported Languages: English