August 29, 2018
Score 8 out of 10
We are a lead generation firm. We work on specific campaigns to accommodate our clients' needs. We also run our dispatching and production tracking processes with XenCALL. We use it across our organization including assigning jobs to our sales reps. It definitely helps with keeping things in one spot as far as opening to closing out.
- Call logging
- Agent monitoring
- Agent reporting
- File organization
- Agent reporting in terms of dropped call/lost phone number- always an issue
- Dispatching boards - confirmation boards
- System lagging when low amount of agents on system
Read Tish Cator's full review
Tracking for payroll is fantastic. We have eliminated a time clock because of XenCALL's accuracy in tracking clock in and out.