Zendesk Guide is a smart knowledge base built to help support teams continuously improve content, keep it up to date, and serve it to customers.
The following is a quick overview of editions offered by other software in similar categories
Scribe automatically creates step-by-step guides for any process completed on a computer. It captures mouse clicks and keystrokes and turns them into editable step-by-step instructions and screenshots instantly. Scribes can be shared to anyone via a link or in-app with team members. They can also…
Confluence is a collaboration and content sharing platform used primarily by customers who are already using Atlassian's Jira project tracking product. The product appeals particularly to IT users.
ServiceNow is a fast-growing service management provider that went public in 2012. Built on the ServiceNow Now Platform, the IT Service Management bundle provides an agent workspace with knowledge management, and modules supporting issue tracking and problem resolution, change, release and…
self-reliant and more independent. Our managers are able to focus on higher value work because their agents can support themselves with getting their questions
It was integrated with our Zendesk help desk, and was reasonable in price.
