8x8 is Great!
October 16, 2020
8x8 is Great!
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with 8x8 Contact Center
I love using 8x8 Contact Center. It is compatible with Salesforce and has faxing and text features. It also has video conferencing that works great. I have been with 8x8 since 2005 and have tried other services. The only negative is that lately the service has been delayed and sometimes it is hard to understand the agents on the phone. I have also added another phone in another state, which is working great.
- VOIP
- Video Conference
- Fax
- Agent language barrier
- response time
- better communication with account manager
- Great features
- Convenient access to dashboard
- Easy to expand
What I like about Ooma is their customer service, but it was not compatible with Salesforce.
Do you think 8x8 Contact Center delivers good value for the price?
Yes
Are you happy with 8x8 Contact Center's feature set?
Yes
Did 8x8 Contact Center live up to sales and marketing promises?
Yes
Did implementation of 8x8 Contact Center go as expected?
No
Would you buy 8x8 Contact Center again?
Yes