8x8 is great for a work from home company!
Chianne Shepherd | TrustRadius Reviewer
January 09, 2019

8x8 is great for a work from home company!

Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with 8x8 Virtual Office

It has been used across our whole organization. Since we are a virtual company, it helps us to be able to dial each other using just an extension number, even though everyone is in a different location. We use it daily for our phone queue for support to answer customer inquiries.
  • Call Queue
  • Voicemail
  • Internal Communications
  • Missed Call Reporting
  • Queue login/logout details
  • Delayed ringing
  • Our customers are able to get ahold of us easily.
  • Very little downtime.
  • Support help can be lengthy when calling in which takes time away from the work day.
With Onebox, our employees had to use their own cell phones for their work calls. Additionally, there was no call queue function available at the time. Instead, all cell phones would ring at once, and it was a mad dash to who would answer. 8x8 has way more robust features to offer a growing company.
It works great in a virtual office environment like we have where 100% of the company works from home. It is convenient to have us all on the same system and not using our cell phones. Since it’s reliant on internet though, if an office was all in one place, it may not make sense.

8x8 X Series (Formerly Virtual Office) Feature Ratings

Hosted PBX
Not Rated
Multi-level Interactive Voice Response (IVR)
10
User templates
Not Rated
Call reports
7
Directory of employee names
10
Answering rules
9
Call recording
10
Call park
Not Rated
Call screening
Not Rated
Message alerts
10
Video conferencing
Not Rated
Audio conferencing
Not Rated
Mobile app for iOS
Not Rated
Mobile app for Android
Not Rated