8x8 is great for a work from home company!
January 09, 2019
8x8 is great for a work from home company!
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with 8x8 Virtual Office
It has been used across our whole organization. Since we are a virtual company, it helps us to be able to dial each other using just an extension number, even though everyone is in a different location. We use it daily for our phone queue for support to answer customer inquiries.
- Call Queue
- Voicemail
- Internal Communications
- Missed Call Reporting
- Queue login/logout details
- Delayed ringing
- Our customers are able to get ahold of us easily.
- Very little downtime.
- Support help can be lengthy when calling in which takes time away from the work day.
With Onebox, our employees had to use their own cell phones for their work calls. Additionally, there was no call queue function available at the time. Instead, all cell phones would ring at once, and it was a mad dash to who would answer. 8x8 has way more robust features to offer a growing company.