Item: 8x8 Work
Rating: 8
Author: Verified User

Use Cases and Deployment Scope

We are a residential cleaning company. We have 2 people that answer the phones to book maid services. We like the ring queue that we set up through 8x8. It is easy to route phone calls after hours. The software is a bit complex to set up in my opinion. That is all.

Pros and Cons

Call routing
Call recording
After hours routing

Software
Customer Service
Help Desk

Return on Investment

We like the call recordings.

Support Rating

Their support website has a lot of outdated information.

Key Insights

Do you think 8x8 Work delivers good value for the price?

Not sure

Are you happy with 8x8 Work's feature set?

Did 8x8 Work live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of 8x8 Work go as expected?

Yes

Would you buy 8x8 Work again?

Usability

I feel their new admin software lost features that the older software had so it makes things harder to do.

Contract Terms and Pricing Model

We have been on this system for 10 years. And I am still "under contract". I don't like contracts.

Likelihood to Recommend

We are a small company and 8x8 is probably overkill, but we've tried Grasshopper before and their call quality was worse.

I'm not in love

Overall Satisfaction with 8x8 X Series