8x8 MS Teams Unit
July 21, 2023
8x8 MS Teams Unit
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with 8x8 X Series
We use 8x8 in conjunction with our Microsoft Teams clients. Setup was fairly straightforward. We got help forwarding numbers from another party and setup profiles for different staff. 8x8 service has proven itself as stable platform and works very well with our Teams clients. We use Auto Attendant and really liked that we can have AI read our prompts, saved us time to prerecord the menus. We also like Ring Groups that are also easy to setup and administer. There is an open to add 8x8 app into Teams client as well, but we do not use it as there is no need for general population to ever login to 8x8, which is awesome. It is easy to make changes and items are graphically laid out and have very good descriptions.
- Integration with Microsoft Teams Client
- Voice quality
- Options to select from
- Some Reporting can be done better, not easy to create a group or role
- Does not display all the accounts at once, must scroll down to be able to run report
- When we sync 8x8 with teams, it is often slow.
- No readily available API to use with our automation software
- Saves tons of money on POTs lines
- Combined all the phone numbers into one bill
- Easy to make changes
8x8 has everything we needed at the price we wanted. Other companies were missing important features that we use on daily basis. One of them being integration into teams
Do you think 8x8 Work delivers good value for the price?
Yes
Are you happy with 8x8 Work's feature set?
Yes
Did 8x8 Work live up to sales and marketing promises?
Yes
Did implementation of 8x8 Work go as expected?
Yes
Would you buy 8x8 Work again?
Yes