Item: 8x8 Work
Rating: 10
Author: Abrar Ahmad

Use Cases and Deployment Scope

Zakiant has been using 8x8 for many years now, and we are using it both in-house and to support our clients as well. We have been very impressed with its performance and capabilities. The 8x8 X Series has helped us to solve a number of business problems, including Improved communication and collaboration. The platform's features, such as video conferencing and screen sharing, have helped our team to connect with customers and prospects more effectively. Overall, we are very pleased with 8x8 X Series.

Pros and Cons

Automatically routes incoming calls to the available agent with the appropriate skills, ensuring that customers are served promptly.
Integrates with email systems to provide a unified view of customer interactions.
Allows sales representatives to share their screens with customers and prospects, demonstrating products and services effectively.

The mobile app for 8x8 X Series could offer a more comprehensive and feature-rich experience.
8x8 X Series should continuously enhance its security measures to protect user data and privacy.

Return on Investment

Helped us to increase first call resolution rates by providing features such as call routing and skills-based routing.
Reduced communication overhead by providing features such as instant messaging and video conferencing.
Since it is a managed service it has helped businesses to reduce their IT staff time and costs.

Alternatives Considered

GoTo Connect

We selected 8x8 X Series over GoTo Connect because we needed a platform that could support the needs of our growing business. We also needed a platform that offered a wide range of features, including unlimited calling, video conferencing, and call recording. Additionally, We were impressed with 8x8 X Series's user-friendly interface and reliable performance.

Key Insights

Do you think 8x8 Work delivers good value for the price?

Yes

Are you happy with 8x8 Work's feature set?

Yes

Did 8x8 Work live up to sales and marketing promises?

Yes

Did implementation of 8x8 Work go as expected?

Yes

Would you buy 8x8 Work again?

Yes

Other Software Used

Microsoft 365 Business Premium, Datto Autotask PSA, Macrium Reflect

Likelihood to Recommend

Businesses that need a unified communications platform that can support a variety of communication channels, such as voice, video, messaging, and collaboration tools. The subscription-based model saves upfront investment in hardware or software.

8x8 X Series: A Unified Communications Platform That Excels in All Areas

Overall Satisfaction with 8x8 X Series