Proactive vs Reactive
February 18, 2021

Proactive vs Reactive

Kelly Smith | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with ActivTrak

ActivTrak is installed on all staff who have computers (approximately 40). It is not disclosed to employees. We use it in many ways: to gauge productivity, to weed out any bad apples, insight into what programs and software are used most in an effort to eliminate what isn't needed or add what may be needed and to look for redundancy.
  • The alarms feature is wonderful. In the past, we have had employees save company files to an external device and we had no idea. Having the ability to trigger an alarm and capture screenshots when this occurs is extremely helpful.
  • The analytics provide a good bit of insight. For example, we have an employee who wasn't getting any work done, because he was constantly evaluating software that would make his job easier. We were easily able to see what he was spending his time on by using reports as well as looking at the dashboard where you are able to view a breakdown of categories.
  • Screen capturing is extremely beneficial. Instead of trying to piece a puzzle together, you can simply view the screenshot.
  • It would be nice to have the ability to print the Live Productivity Report page.
  • If programs and websites could be classified based on an individual, it would be helpful. For example, we have an employee who works on her personal finances all day in addition to completing her online college classes. For these, she uses Excel and Word. While those two applications are classified as productive, in her instance, they are unproductive, so reports aren't accurate.
  • The only negative impact the software has had is changing how some employees are viewed. Some had the wool pulled over our eyes!
  • We've been able to view workload, so instead of needing to replace employees on leave or those who resign, we shift the workload and save money!
  • I especially like website domain blocking feature. Some employees lack the self control needed to say off of unproductive sites. I like that the software can control what can be blocked and for whom instead of me having to ask our IT provider to put a block in place.
  • I like the dashboard. I think it's aesthetically pleasing and very easy to understand. It's a quick snapshot with a ton of information.
  • Having the ability to assign users to groups is nice. When analyzing data, different parameters apply to different groups of people in varying positions.
We are an organization with lax rules. We offer flexibility and expect it will not be taken advantage of. We trust what employees tell us. Being able to see with our own eyes what an employee does on a day to day basis has been very eye opening and it has shown us where changes and/or improvements need to be made.
We have very few employees who work remotely, so this question doesn't apply to us. However, we do have a satellite office, and this has provided a great deal of insight related to that office and its employees.
We didn't evaluate any others.
I don't see where ActivTrak wouldn't be appropriate. Some disclose its use to employees to assist with productivity. Some do not disclose it and use it to get a true sense of employees, their work habits and their workload.

ActivTrak Feature Ratings

Automated data collection
8
Pre-built content
10
Data management
10
Self-service insights
7