No thrills platform gets basic job done
Updated January 07, 2025

No thrills platform gets basic job done

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with ActivTrak

We use ActivTrak software app to track remote team members at our company and their productivity on company computers. This enables us to have a quick glance view and drill down if needed to see who's doing what and when. It has a web app that we access and use most of the time.

Pros

  • Activity Log
  • URL Tracker
  • Time Card

Cons

  • Mobile View
  • Screenshots
  • Integrations
  • Hard to measure ROI
  • Screenshots are not as good as other platforms
  • Mobile view is tough to use
  • Activity Log
  • Summary Reports
  • Screenshots
It provides us with a quick, at-a-glance dashboard that offers real-time insights into the activities, performance, and overall status of our remote workers. This streamlined view ensures we can effectively monitor productivity, track progress on key tasks, and identify any potential bottlenecks or areas requiring support. By consolidating critical information into an easily digestible format, the dashboard enhances our ability to stay connected with remote team members, promote accountability, and maintain efficient workflows across the organization.
Unfortunately, the data from ActivTrak hasn't been particularly helpful in supporting or balancing workloads across teams. While it provides some insights into activity levels, it doesn't effectively address the nuances of workload distribution or identify burnout risk in a meaningful way. The metrics often lack context, making it challenging to derive actionable insights or implement strategies to improve team balance, especially in a hybrid or remote work environment.
ActivTrak provides a straightforward and user-friendly dashboard for monitoring basic KPIs, offering a quick snapshot of performance metrics across the organization. However, its integrations with other tools and platforms are less robust compared to other applications, which limits its effectiveness in seamlessly managing more complex process workflows and optimizing resource utilization across people and technology.
I would have preferred Hubstaff, as it offers a much more user-friendly experience, superior screenshot capabilities, and significantly better integrations. Compared to ActivTrak, the difference is like night and day in terms of usability and functionality. However, I opted for ActivTrak because it was already in use at my current company.

Do you think ActivTrak delivers good value for the price?

No

Are you happy with ActivTrak's feature set?

No

Did ActivTrak live up to sales and marketing promises?

No

Did implementation of ActivTrak go as expected?

I wasn't involved with the implementation phase

Would you buy ActivTrak again?

No

It is well suited if you have very basic needs for tracking software. I have used other similar applications which do a better job at a better price point and the only reason I use this product today is because the new company I am with installed it before I started working with them.

ActivTrak Feature Ratings

Automated data collection
2
Data analysis
3
Benchmarking
4
Pre-built content
2
Data management
3
Self-service insights
3

Using ActivTrak

50 - All departments, including Support, Sales, and Engineering, utilize ActivTrak software.
1 - The platform typically requires one dedicated person or manager per department to effectively review and utilize its features.
  • Monitoring Productivity:
  • Resource Utilization:
  • Time Management

Comments

  • Vanessa P | TrustRadius Reviewer
    Hi there - Thanks for taking the time to share your experience. Id love the opportunity for the team to turn your experience into a 5-star one. Would you be open to talking to someone on our product or customer experience teams If so please email me at teamactivtrak.com and Id love to connect you. Thanks again for your time and I look forward to hearing from you -Vanessa

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