Lots of room for improvement
September 29, 2020

Lots of room for improvement

Gary Williams | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with Adobe Captivate Prime

We use ACP as a means to deliver eLearning courses to service team members and house the certification exam for our 3rd party vendors. Our organization is 24/7 so this allows us to deliver information to all groups without having to deliver content in person and track progress on courses.
  • Easy to import content.
  • Easy to edit information.
  • Adding users to groups is simple.
  • Having to switch to different roles to execute tasks is troublesome.
  • Not being able to recover information if learners close or press the back button in the browser is an issue.
  • Reports are pretty useless for my stakeholders. I have to make my own to deliver to them.
  • The instructor role is very unusable. Should have a roster, be able to create, classes, grade assignments, etc.
  • ACP has helped keep supervisors keep track of their teams performance and understanding of our products for troubleshooting.
  • Able to reduce the amount of time with instructor led training.
  • Able to identify trouble areas faster through the courses.
I have had a lot of issues with customer service mainly getting things resolved takes an obscene amount of time. No one is available to help immediately, online help is nonexistent, and I usually have to wait for a callback. There are a lot of known bugs in ACP that haven't been resolved that has to do with reporting and how learners are brought in that haven't been resolved.
Honestly, ACP is a cheaper option than Cornerstone and Blackboard. Perfect in comparison to smaller organizations.
If you have a small organization and the team that builds content needs items in the LMS quickly and want to not have to do much maintenance. I wouldn't recommend this LMS to teams that are looking to have full control of their LMS.

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