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ADP works for us
February 21, 2017

ADP works for us

Dennis Abrahamson | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with ADP Workforce Now

I use ADP Workforce Now to process our payroll. I also make use of the detailed matrix of record keeping by ADP to report all of my union dues and benefits on a monthly basis
  • Ease of processing payroll
  • Ability to properly set up and process all liens and deductions
  • Detailed level of records
  • The customer service people are friendly, but because of our unique niche of having unions for most of our employees, the customer service people are not fully up to speed.
  • The ability to add departments and memo codes and deduction codes is limited. It should be easier to make the additions.
  • The custom reporting option is cumbersome.
  • Positive. It works well for us.
I've used QB payroll before. QB can't handle what ADP does for us.
In spite of some of the limitations previously mentioned, ADP is an all encompassing payroll system.

ADP Workforce Now Feature Ratings

9.3
Employee demographic data
10
Employment history
10
Workflow for transfers, promotions, pay raises, etc.
7
Compliance data (COBRA, OSHA, etc.)
10
9.3
Pay calculation
10
Direct deposit files
10
Salary revision and increment management
8
Leave and Attendance Management ()
Not Rated
9.7
View and generate pay and benefit information
9
Update personal information
10
View company policy documentation
10
Asset Management ()
Not Rated
9.0
Report builder
9
Pre-built reports
8
Ability to combine HR data with external data
10
Integration with other HR capabilities ()
Not Rated
Performance Management ()
Not Rated
Succession Planning ()
Not Rated
Onboarding ()
Not Rated
Performance and Goals ()
Not Rated
Recruiting / ATS ()
Not Rated

Using ADP Workforce Now

4 - Owner
Assist Office Manager
1 - I am the support person. I am the go to person.
I have a strong computer and payroll background
  • Payroll
  • Union Reporting
  • Custom Reporting
  • Ability to make sure we are current and correct with our unions
  • Track payroll by departments
I like it

Evaluating Workforce Now and Competitors

Yes - Computer Search Payroll
  • Product Features
Needed the ability to interface with our unions.
All good

Workforce Now Implementation

Workforce Now Support

They are good but not great.
ProsCons
Quick Resolution
Knowledgeable team
Problems get solved
Kept well informed
Immediate help available
Support cares about my success
Quick Initial Response
None
Yes - yes
Just today, Angelica made sure an item that was supposed to be collected for totaling on our paychecks was done. Because of my schedule, she had to call back a few times and was extremely pleasant about it all.

Using Workforce Now

Very good
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • Doing the payroll
  • Adding employees
  • Sometimes the custom reports
  • The canned payroll reports
  • The tax portal/support system
Yes, but I don't use it