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ADP Review
February 20, 2020

ADP Review

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with ADP Workforce Now

We are using self-service and time & attendance for employees. The other modules we are using are ATS, onboarding, and background checks. We are using ADP organization-wide.
  • Self-service for employees.
  • ATS module.
  • Customizing needs.
  • Support.
  • Making processes more automated was a positive.
I think this is good.
  • Awardco
  • FSA vendor
Building carrier connections does take a while. I have been trying to get a few taken care of which I wasn't involved in so issues I could have resolved in the beginning I am doing currently.
I wish there was better support. When you call into customer service sometimes they do not know the answer and when you call back you get a different answer.

ADP Workforce Now Feature Ratings

9.0
Employee demographic data
9
Employment history
8
Job profiles and administration
9
Workflow for transfers, promotions, pay raises, etc.
10
Organizational charting
Not Rated
Organization and location management
Not Rated
Compliance data (COBRA, OSHA, etc.)
Not Rated
9.0
Pay calculation
9
Support for external payroll vendors
8
Benefit plan administration
9
Direct deposit files
10
Salary revision and increment management
Not Rated
Reimbursement management
Not Rated
8.3
Approval workflow
9
Balance details
8
Annual carry-forward and encashment
8
8.7
View and generate pay and benefit information
9
Update personal information
10
View company policy documentation
7
Employee recognition
Not Rated
Asset Management ()
Not Rated
7.0
Report builder
7
Pre-built reports
8
Ability to combine HR data with external data
6
Integration with other HR capabilities ()
Not Rated
Not Rated
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
Not Rated
Multiple review frequency
Not Rated
Succession Planning ()
Not Rated
Onboarding ()
Not Rated
Not Rated
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
7.8
Job Requisition Management
9
Company Website Posting
9
Publish to Social Media
7
Job Search Site Posting
6
Applicant Tracking
9
Notifications and Alerts
7