Far superior with some human issues to work through
Updated February 23, 2021

Far superior with some human issues to work through

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with ADP Workforce Now

We use ADP Workforce Now across our entire company for our HR, Payroll and Finance reporting needs. Our general ledger, staffing, budgeting, and audit reporting has all been built into ADP's offerings and have been made push-button. As for our benefits administration, the upkeep has been a smooth ride, but the implementation was a little less pleasant and required multiple escalations to get us to our final destination.

Pros

  • User interface in entirely intuitive.
  • User accountability and access, even after termination, is easy accessible.
  • Reporting system works well to pull from all modules

Cons

  • ADP's Customer service has progressively gone downhill in recent years.
  • ADP's Implementation process is tedious and outdated.
  • Saves time on recruitment.
  • Allows for more productivity time to be used on other company processes.
The product itself is top notch and has the ability to function regardless of employee count due to the power of the reporting tools. It's the people who are supposed to service the product where the issues come in.
All 3rd party have been fed via ADP, not integrated with.
Workforce Now is the easiest to log in and use with minimal assistance required. Easy to access and entirely intuitive, while competitors try to complicate things for the bells and whistles, ADP makes doing your job the #1 priority.
If you are inheriting an ADP Workforce Now setup that only requires some maintenance, or have a relatively vanilla setup, then I think ADP is the product for you. Otherwise, be sure to exercise patience as the implementation process may try you and cause you to question your decisions.

ADP Workforce Now Feature Ratings

Employee demographic data
3
Employment history
3
Job profiles and administration
5
Workflow for transfers, promotions, pay raises, etc.
2
Organizational charting
2
Organization and location management
5
Compliance data (COBRA, OSHA, etc.)
7
Pay calculation
10
Support for external payroll vendors
Not Rated
Benefit plan administration
3
Direct deposit files
10
Salary revision and increment management
10
Reimbursement management
10
Approval workflow
8
Balance details
8
Annual carry-forward and encashment
3
View and generate pay and benefit information
10
Update personal information
10
View company policy documentation
10
Employee recognition
10
Report builder
10
Pre-built reports
5
Ability to combine HR data with external data
7
Performance plans
3
Performance improvement plans
3
Review status tracking
3
Review reminders
4
Multiple review frequency
2
Corporate goal setting
4
Individual goal setting
3
Line-of sight-visibility
5
Performance tracking
4
Job Requisition Management
5
Company Website Posting
3
Publish to Social Media
7
Job Search Site Posting
7
Applicant Tracking
6
Notifications and Alerts
8

Comments

More Reviews of ADP Workforce Now