Payroll dep of one - ADP works great
October 06, 2021
Payroll dep of one - ADP works great
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with ADP Workforce Now
The entire company is using ADP. Each department manager is responsible for correcting and approving timesheets. Upper managers are responsible for running their own reports with limited personal information and performance dashboard. The accounting department has full access to the GL interface, SmartCompliance. HR uses all the functions. Pros: easy access, the ability to work remotely without any issues, The Bridge community, Service Connect, the reporting and custom reporting, and I just happen to have the best Account Manager. Cons: help desk is a bit busy and it takes a while to get in sometimes and needs better printable "How to" per item (not a whole book) in simple terms for not only users but also for employees. Reporting could be a bit more user-friendly.
- Online help
- Customer service
- The "all-in-one"
- More customer service/account managers
- No numbers to report
- infor
Currently rolling out Infor
Do you think ADP Workforce Now delivers good value for the price?
Yes
Are you happy with ADP Workforce Now's feature set?
Yes
Did ADP Workforce Now live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of ADP Workforce Now go as expected?
Yes
Would you buy ADP Workforce Now again?
Yes