Solid HRIS with some Room for Improvement
October 06, 2021

Solid HRIS with some Room for Improvement

Lavette Bobbitt | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with ADP Workforce Now

We use it across the entire organization to manage a variety of HR administrative processes like time keeping, PTO scheduling, payroll, benefits and performance management cycles.
  • Timekeeping - clocking in/out - seamless
  • Setting up Intro, Mid-Year and Annual Performance Reviews
  • Housing and accessing Pay Statements
  • Notification of tasks to-do
  • The Performance Improvement Plan Form - It lacks the same consistency as the other performance management forms. No printable feature for the finalized PIP Plan, so that it can be provided to the employee for their records. Now we just copy and paste or screen shot it for employees, which looks less polished. Limited space to document without attaching forms in key competency areas. For a PIP documentation is critical and we want managers to write more and not have to edit what they are attempting to convey. Does not have a notification feature to keep managers on track like the other plans. This process becomes manually intensive for me as the administrator and I must be the one to remind managers. Would prefer more automation.
  • Job Titles and Competencies - Need an easier way to swap out. We are currently creating core competencies for the bank and would like to be able to easily swap out and plug in the new competencies. Right now we have to go into each job title, manually remove all of the job competencies and then manually plug in the new competencies. Not hard, but time-consuming
  • Job Descriptions - Would like a place to store job descriptions so that managers and employees can access them as needed. Would also be nice if they had a sign off feature included that allows employees to sign off in the app and stored for HR review.
  • PTO Balances - Not sure if it always shows the most up-to-date balances. Would also like to be able to see as an end user, all the days I have taken so that I can align them with my balances and for record-keeping.
  • Streamlines our process
  • Centralizes where we put things
  • Simplifies process for employees
  • Can create additional work when there is no current solution in place
Being that we are a smaller organization, I know it easily can scale as we grow. Knowing that they are able to adapt from large companies to smaller ones supports that they have a great scalable infrastructure in place. I am happy with the improved support and options to access support as well.
  • LMS
  • Job Pricing Models
  • 401K and Benefits
Primarily just to make it easier to access and transfer information seamlessly from one platform to another. Some were easier than others.
Pretty evenly for feature-wise, more costly for UKG, but customer service is excellent!

Do you think ADP Workforce Now delivers good value for the price?

Yes

Are you happy with ADP Workforce Now's feature set?

Yes

Did ADP Workforce Now live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of ADP Workforce Now go as expected?

I wasn't involved with the implementation phase

Would you buy ADP Workforce Now again?

Yes

I think they have features that are great and there have been lots of updates and improvements. Of course, there is always room for improvement. Would like more assistance in navigating some of the features. Regular support to understand how to use the tool optimally.
Outside of the things I mentioned in the previous question, I can think of none.

ADP Workforce Now Feature Ratings

Employee demographic data
10
Employment history
10
Job profiles and administration
7
Workflow for transfers, promotions, pay raises, etc.
Not Rated
Organizational charting
10
Organization and location management
10
Compliance data (COBRA, OSHA, etc.)
Not Rated
Pay calculation
Not Rated
Support for external payroll vendors
Not Rated
Off-cycle/On-Demand payment
Not Rated
Benefit plan administration
Not Rated
Direct deposit files
Not Rated
Salary revision and increment management
Not Rated
Reimbursement management
Not Rated
Approval workflow
9
Balance details
5
Annual carry-forward and encashment
6
View and generate pay and benefit information
10
Update personal information
10
View company policy documentation
10
Report builder
7
Pre-built reports
8
Performance plans
5
Performance improvement plans
3
Review status tracking
10
Review reminders
8
Multiple review frequency
10
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
Job Requisition Management
8
Company Website Posting
9
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Applicant Tracking
8
Notifications and Alerts
8