ADP Workforce Now

The start was pretty rough. [I feel] our implementation specialist may have been new. He was not really helpful. It took many months to actually go live with payroll, when we did, they had to erase [ADP Workforce Now] and start over because the tax info wasn't uploaded correctly. The person that helped us with [the] time and attendance portion was not really responsive. However, once I started calling into [ADP] Workforce Now customer service then they actually [knew] what they are doing and are very helpful.

For larger companies that want to be able to manage their payroll, timekeeping, and HR needs with one program this is the way to go. I think it would not work well for smaller companies. In my previous work experience, I have worked in the janitorial world, and I believe [ADP Workforce Now] would have been very useful for me managing employees that are so spread out and on different schedules.