Item: ADP Workforce Now
Rating: 10
Author: Jason Shirtz

Use Cases and Deployment Scope

ADP Workforce Now has helped us to streamline our onboarding, benefits, 401K, and performance management systems over the past 4 years. Not only is the platform the best for payroll, but there are also so many other aspects of the system that help in everyday work situations. We are pleased with the analytics, reports, dashboards, and the amount of information that is collected and reported on for any need.

Pros and Cons

Reports and analytics.
Performance Management.

Time record approvals.
Customer service.

Return on Investment

ADP Workforce Now payroll has significantly decreased the time needed to process and allows us to reassign administration staff for other responsibilities.
Performance management has given us an opportunity to clearly show compliance with accreditation standards and excel in that aspect of the audits.
Switching our 401K from the previous vendor to ADP has increased the portfolio by upwards of 25% in the past year. Individual returns are up as well.

Scalability

We have approximately 35 locations across the eastern part of North Carolina. It's nice to have a single system that can be implemented throughout our organization and no matter what clinic or location I am visiting, I have the same access and process as in any other clinic. We also have a number of staff who are not computer savvy and have embraced the ease of ADP Workforce Now.

Systems Integrated With

Onboarding.
Performance Management.
Secondary company code for tracking contract staff.

The integration teams assigned by ADP Workforce Now have been very professional, efficient and thorough with the planning, development, and implementation of the services we have added over the past 4 years.

Alternatives Considered

Paychex Flex

We were a Paychex customer for approximately 14 years prior to reaching out for bids on a new platform. In the last year of our involvement with Paychex, we were moved to a new flex platform that just didn't seem to work for us, and the customer service to get answers or identify a fix to a problem was most time unanswered.

Key Insights

Do you think ADP Workforce Now delivers good value for the price?

Yes

Are you happy with ADP Workforce Now's feature set?

Yes

Did ADP Workforce Now live up to sales and marketing promises?

Yes

Did implementation of ADP Workforce Now go as expected?

Yes

Would you buy ADP Workforce Now again?

Yes

Support Rating

We have had a few issues with ADP Workforce Now and have reached out to the company rep assigned during those instances where a decision or review and quick answer were needed. There were several times that we did not hear back from our company rep and I would be forced to seek assistance at a higher level. Customer service has to be a #1 priority for companies like ADP Workforce Now. There are several times that I would be asked to provide a reference for a new company trying to decide on ADP Workforce Now and would gladly reach out to the prospective new client for ADP. I would let those prospective clients know that sometimes the issue needs multiple follow-ups and at times may need to go over the company rep and have someone live chat or answer the helpline.

Other Software Used

Blackbaud Financial Edge NXT, Insync Healthcare Solutions

Likelihood to Recommend

We switched from another payroll provider to ADP and have been glad that we decided to make that switch. At times we wished we had moved sooner than we did. The ease of the system, payroll entry, and report writing provides a number of efficiencies that we have been able to experience over the past year or so. Most of the updates to the system also seem to address items that make the system even more efficient. The onboarding has much improved over the past few years and we continue to look forward to other updates and improvements to the system.

Glad we made the switch to ADP

Overall Satisfaction with ADP Workforce Now