Item: ADP Workforce Now
Rating: 8
Author: Sheri Melvin

Use Cases and Deployment Scope

ADP is our current platform for payroll and the HRIS for benefits and connectivity with vendors. We are reviewing their performance management portal, compensation, document cloud, and potential applicant tracking system. Learning module may be reviewed at a later date.

Pros and Cons

user friendly system
single sign on
accessibility

ability to find what I am looking for easily is sometime hard
customizable fields sometime lack
generating reports can be challenging
proactive customer service - checking in to see how things are going
sometime follow up and follow through is lacking

Return on Investment

It makes payroll easy to run
sometimes the time it takes to build a report is wasted time when trying to reach an expert within the reporting team
using the online support system is good and bad because sometimes you need feedback immediately
having a dedicated team is great so that we can call someone right away - still work in progress
piece meal pricing is terrible and the wrong business model - would love to see economies of scale based on platforms purchased

Scalability

It does what it is supposed to do. Maintain data and pay folks appropriatey.

Systems Integrated With

Org Chart Now
Benefit Vendors Connectivity

Fine for now...still in implementation with Org Chart now.

Key Insights

Do you think ADP Workforce Now delivers good value for the price?

Are you happy with ADP Workforce Now's feature set?

Yes

Did ADP Workforce Now live up to sales and marketing promises?

Did implementation of ADP Workforce Now go as expected?

Yes

Would you buy ADP Workforce Now again?

Yes

Support Rating

I always look for proactive customer service and not one where I am having to call to present a problem, an idea, a challenge, or the like.

Other Software Used

Trakstar Hire

Likelihood to Recommend

The professional services model that we partnered with this year is making things a little easier to navigate. The 800 number to access a plan manager was challenging when it came to urgent issues or challenges that arose during the day. Banking issues still happen with our payroll and wiring funds from ADP. Troubleshooting tax issues and refunds is often a challenge.

Extremely Good Functionally but Want More

Overall Satisfaction with ADP Workforce Now