Item: ADP Workforce Now
Rating: 10
Author: Brooke Lewis

Use Cases and Deployment Scope

We use ADP Work Force Now to handle payroll and HR needs. We process payroll for all staff that are paid bi-weekly and we have Board members that are paid once a month. We use the HR portion of Work Force Now to process hiring new employees and also terminating employees.

Pros and Cons

HR onboarding
Time & Attendance/Leave Requests
Very user friendly

Implementation staff
Customer Service

Return on Investment

Able to process payroll efficiently.
Very user friendly.

Scalability

Overall, the program offers efficient flexibility.

Systems Integrated With

We have not integrated or attempted to integrate any systems.

Alternatives Considered

Advanced Time Management Attendance on Demand

Key Insights

Do you think ADP Workforce Now delivers good value for the price?

Yes

Are you happy with ADP Workforce Now's feature set?

Yes

Did ADP Workforce Now live up to sales and marketing promises?

Yes

Did implementation of ADP Workforce Now go as expected?

Would you buy ADP Workforce Now again?

Yes

Support Rating

If there is any issue, Customer Service is fairly easy to get in contact with. Unfortunately, there is sometimes a language barrier and that can cause a delay in getting the issues resolved. But once we get in contact with the right people, problems are easily taken care of.

Other Software Used

Microsoft Teams

Likelihood to Recommend

In the beginning of joining ADP/Work Force Now, we had several issues with our implementation specialists. We were told incorrect things and we really struggled to learn the system and were about to give up on using ADP. After attending the ProSummit, we got in contact with all the right people and our outlook on ADP changed. We have been thoroughly impressed with all the help that we have now received. We are looking forward to using ADP in the future.

ADP WFN Review

Overall Satisfaction with ADP Workforce Now