We are an NGO which matches adult volunteers with children living in orphanages in Slovakia, Europe. One year ago, we chose Microsoft Sharepoint as our complex information system tailor made for our purposes. It was slow, inflexible and the team was frustrated by being unable to adjust it completely to our needs. We wanted to cover every process in our NGO starting with CRM for our volunteers, children in the program, donors and partners, through the selection process of each volunteer, quality and impact measurement, ending with importing all the received donations and controlling of retention and costs.
We even had Accenture advise us pro bono on how to improve our system. After many meetings and the understanding that what we want is basically impossible in a Microsoft environment, and after long hours of research and discussions, I found Airtable. Just for a try, I imported the most crucial data from Sharepoint to Airtable.
It felt like a miracle - it was easy to use, fast, provided all the features I needed and the user interface was just great. It gives both the table view and form view, and most of all, it is an idiot-proof system that instantly connects records from various "sheets" called tables in Airtable.
Now we use it for Tasks, Manuals, Events integrated with Google Calendar, CRM is integrated with Eventbrite - whenever any of our volunteers want a training we have the name in Airtable instantly, the records are instantly integrated with Mailchimp - different for our donors and different for other contacts, We have all the data from our volunteers using MS SharePoint
native app, minutes from our meetings, all the data regarding impact and quality measurement, etc.
I basically made it all by myself and it I am not an IT geek, just a standard manager understanding computers a bit.
I recommend for basically everyone, and will stick with this app for all other projects I run.