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Appian user
September 15, 2017

Appian user

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Appian

The debugging capability is not strong on this tool and needs to be further simplified.

We spent a lot of time and effort to figure out out issues.

Appian is used for business processes for a PV application, and to help users of business processes to generate reports.

With Appian, it is easy to modify processes on the fly, and still maintain the necessary audit trail for users to track back and understand changes.

  • Change business rule on the fly without much effort
  • Produce reports with great flexibility
  • Strong API to Interface with other applications
  • Supporting library functionality could be more robust to support various business requirements.
  • Needs to be stronger on performance as a case management tool.This is key for users to continue working with this tool.
  • Stronger reporting capability, especially ability to interface with a commercial reporting tool. It would be better to have a streamlined interface with other reporting tools.
  • Businesses have a much better understanding on the business flow and KPIs, thus improve overall productivity.
  • The tool could be simplified to allow regular users to modify the business flow themselves and not rely on IT people to do for them
As I said in other sections, Appian is suitable for frequent business process changes. It is a case management tool. In the future would like to see the ability for users to maintain their own system and produce their own reports. This is not the case with Appian today. We have to integrate with other tools to achieve this goal.
eShares, Oracle Advanced Analytics, SharePoint Case Management System (SCMS)
Appian is most suitable for business requiring that business rules be changed frequently. With a strong graphical interface to illustrate the workflow and status, this definitely help users visualize the different stage of the business process. However, on the reporting end, many business units would like to use their own reporting tool. I would like the interface to other reporting tools be more robust and seamless.