Atera offers a great value-add for any mid-size business and bigger.
Updated March 05, 2021
Atera offers a great value-add for any mid-size business and bigger.
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Atera
We have Atera running across the school district on all teacher PC's & Mac's as well as all student PC's. It helps us manage security across all devices through updates, hardware monitoring and event monitoring. We use it for quick problem resolution via Splashtop integration and rolling out applications through the web interface. Being able to use Splashtop to access critical servers bypasses the security flaws inherent in Microsoft's remote desktop protocol. Combining system monitoring with network and bandwidth monitoring allows us to find issues and weak points in the systems before they become problems.
- Clean, crisp and easy to use web interface. It allows one place to do it all.
- Integrations with 3rd party apps.
- System that provide alerts to problems and potential problems.
- Tech support over email is a little slow (although that could be due to Covid).
- While everything is in the web interface, there are some items that could be placed better or have the change option in only one location rather than all the ones where it is applied.
- Customizations and initial setup can be confusing. There's a lot to do and it can be overwhelming.
- Saves time with deployments, updates and problem prevention.
- Most of Atera's functions could be replicated cheaper or free, but at the cost of time.
Atera has the best price. At the time I was evaluating between these two, Atera had more integrations and an easier interface.
Automating Windows updates and getting alerts when updates haven't been applied is a real time saver. We don't have to go to individual machines to verify updates or pour through a WSUS server to find the relevant data. Integrating the Atera installer as a GPO makes it easy to roll out the agent to all PCs. The end users don't even know that Atera is running in the background, and the ability to not bother users is invaluable.
The current organization (education) I am with does not use most of those features. My previous company was an MSP and we used the billing, reporting, time spent and project management features within Atera. Having the ability to give each client an individual rate, and/or different billing options made accounting so easy. Another feature we really liked was being able to have all tech requests be forced through a specific contact at a company. Some clients wanted this so that they wouldn't be bill for simple requests that only required a reboot. Other clients had flat rates and Atera managed those as well, while still monitoring the time each tech spent working on issues for that client.