Life is great with ATOmate
April 11, 2023
Life is great with ATOmate
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with ATOmate
All documents from the ATO, both electronic and paper, are processed for us by ATOmate. We have been with them for a long time and their product just gets better and better. Previously, we had to manually scan every file which took days to do and separate them into partners but now it is all done by ATOmate.
- They are at the forefront of any changes with the way the ATO is working
- The pro-actively find solutions for problems that could arise
- They keep us informed of any downtime with their product or the ATO
- They get almost all documents from the portal without any input from us.
- Sometimes the ATOmate web portal is very slow
- There is a lack of logging of events that we as users can see
- We should be able to assign a partner to documents where the client is unknown
- Dealing with the thousands of documents from the ATO with little manual input
- Keeping us informed on changes
- It works!
- ATOMATE has allowed us to redeploy admin staff to different tasks and we have been cable to expand without needing more staff
- The only downside to it is the admin staff used to keep excel sheets that would be checked off every quarter and the partners used that sheet to keep track of their workflow
- We no longer have to wait for paper correspondence from the ato as most gets picked up by ATOmate
ATOmate has the ocr that is far superior to kofax and the client names and amounts on the ato forms are almost 99% captured. This was compared to about 80% with kofax
Do you think ATOmate delivers good value for the price?
Yes
Are you happy with ATOmate's feature set?
Yes
Did ATOmate live up to sales and marketing promises?
Yes
Did implementation of ATOmate go as expected?
Yes
Would you buy ATOmate again?
Yes