Avalara review
Updated October 04, 2022
Avalara review

Score 8 out of 10
Vetted Review
Verified User
Modules Used
- AvaTax
- CertCapture
Overall Satisfaction with Avalara
We use Avalara to generate sales tax liability reports and tax-exempt customer certificates.
Pros
- Generate sales tax liability reports for each state
- Let us know when we have reached nexus for filing in a new state
- Certcapture - customer sales tax exempt forms
- Integrates with our ERP (Navision) to generate correct sales tax on customer invoices
Cons
- Responding to questions more timely (email and/or phone call)
Do you think Avalara delivers good value for the price?
Not sure
Are you happy with Avalara's feature set?
Yes
Did Avalara live up to sales and marketing promises?
No
Did implementation of Avalara go as expected?
No
Would you buy Avalara again?
Yes
- Cuts down on time spent calculating and filing tax returns
- Cuts down on time spent collecting tax-exempt forms
- Navision
Somewhat difficult initially
- CertCapture
CertCapture is money well spent
Avalara offers more in terms of liability reports and integrating with our ERP system
Avalara Feature Ratings
Cross-Border Tax Compliance with Avalara
Yes, by alerting to when Nexus is reached or near reached
We already sell internationally
We use purchase orders
Using Avalara
4 - Customer invoicing, state sales & use tax reporting
- When reached/reaching nexus in state
- State and local sales & use tax reporting
- Customer tax exemption
- none
- State & local sales & use tax reporting
- ATR
Evaluating Avalara and Competitors
- Price
- Product Features
- Product Usability
- Product Reputation
I would have everything discussed orally in writing as to clear any misunderstandings
Avalara Support
Pros | Cons |
---|---|
None | Slow Resolution Poor followup Less knowledgeable Problems left unsolved Not kept informed Escalation required Difficult to get immediate help Need to explain problems multiple times Support doesn't seem to care Slow Initial Response |
No, not in budget
Using Avalara
Pros | Cons |
---|---|
Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using | None |
- Transaction reports for sales & use tax reporting
- none
Comments
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