A reliable partner in communication management
December 16, 2021

A reliable partner in communication management

Antonio Sanchez | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Avaya Cloud Office

Because of its capacity to offer real-time video communication, the program has helped us accomplish several large projects in faraway locations. As the leader of my customer service team, I've found that using this video communication software has been invaluable.
  • Our team members are able to communicate quickly and exchange ideas due to the high-quality calls
  • The software has made it simpler for our team to collaborate and complete assignments
  • The program's sole flaw is that it occasionally drops phone calls
  • A better interface with other systems is needed for the software
  • The cost is too high
  • More customization
  • IP extension on the smartphone was made possible thanks to the solution's delivery of further technical innovation
  • Managing data on the cloud is a huge assistance
  • Helped us save on both calling and maintenance costs
I haven't had any personal experience with Avaya's customer support, however, I have heard from my peers that they provide outstanding service and they resolve issues quickly.

Do you think Avaya UCaaS delivers good value for the price?


Are you happy with Avaya UCaaS's feature set?


Did Avaya UCaaS live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Avaya UCaaS go as expected?

I wasn't involved with the implementation phase

Would you buy Avaya UCaaS again?


Slack, OneDrive, Microsoft 365 (formerly Office 365)
A work-from-home paradigm is best suited for this software. There are online meetings and VoIP phone calls between employees so that projects, services, and activities may continue even when they aren't in the office.