Axcient -- a comprehensive disaster recovery solution
February 15, 2019

Axcient -- a comprehensive disaster recovery solution

Vin Campbell | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Axcient

Our company is currently using Axcient as a disaster recovery solution. We have an onsite device that is mirrored to an offsite device that resides in the Axcient data centers. These devices contain full backups of our entire virtual (VMware) server environment. Both the onsite and offsite devices are able to act as a replacement for our live production VMware servers in the event of a disaster. I can spin up all of my virtual servers on either device (onsite for non-physical environment emergencies - like server failure / offsite in the "cloud" with remote desktop connectivity to those same servers - for physical environment failures). The offsite server can also be delivered to me overnight should that needs arise for longer-term recovery efforts.
  • Support - their email support team is top notch. Let me put it this way. I receive an email that a backup failed. I forward to support. I receive the auto-reply in a second and a real response with the hour. They take it from there and fix the issue, run test backups, and confirm with me that the backups are now working properly. Can you ask for more from a support team?
  • System upgrades are fully inclusive with your service contract, and they are handled directly by support.
  • The device is very stable . It rarely if ever requires a reboot.
  • Super easy to run spin-up tests on my virtual servers without affecting the backups - onsite and cloud.
  • 24-hour overnight shipping of cloud device if needed/
  • Price -- I guess they are in the ballpark of market, I just felt the price was a bit high on startup + ongoing...
  • Auto-updates of the client that is deployed. I had to manually update after the system update.
  • From a positive standpoint -- I used the file restore features quite often. These were quick and intuitive, so lots of time saved when I had to do these.
  • Peace of mind -- how do you put a price on that? With stellar support, and road tested backups plus offsite mirrored cloud backup, it's priceless.
  • Definitely pricey, but again, on par with similar systems. If you need this you can justify the outlay.
I happen to also have experience with this newer platform. Effectually, they both do similar things. I have an onsite device that is accepting backups of my virtual environment. Those backups are being sent to an offsite system in the Infrascale datacenters. I have not had cause to use the restore functionality yet, so I can't attest to that. The virtual machines spin up in a similar fashion to Axcient, and the systems are very similar otherwise. the major difference to me is the interface. The Axcient interface is much more intuitive. As for support, I've had no cause to contact Infrascale support yet, so I can't comment there. The Infrascale system will be taking the place of our Axcient system soon, as this was the option of our 3rd party VAR.
Axcient is not well-suited for small companies -- the price point is just too steep. Also, I wouldn't recommend unless you have a heavy virtual infrastructure. That is where Axcient excels. We had 12 virtual devices at our peak, and Axcient handled all with elegance and ease. If you are looking for a cloud-based disaster recovery solution for a virtual environment, Axcient will do nicely for you.