BigCommerce fits our small business needs
May 09, 2019

BigCommerce fits our small business needs

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review

Software Version

Enterprise

Overall Satisfaction with BigCommerce

We use BigCommerce as our eCommerce platform. Mostly we sell books, booklets, Audio and digital products, DVDs, and magazines. We produce most of the products we sell, but we resell other's products too. We also are able to use BigCommerce in a limited way to serve business-to-business customers who resell our products or purchase for large groups or organizations.
  • BigCommerce is user-friendly and allows nontechnical employees to manage product pages, create categories, and make promo codes.
  • We like the ability to sell Gift Certificates, but are still in the testing phases. We're excited to see how this improves sales.
  • Customer service is responsive, and we have a dedicated account manager we meet with via phone weekly.
  • BigCommerce's native review function has been troublesome since the start. We can't get it to work as it should and have had tickets in to fix. I'd like to use it, but have been told to check out third-party apps that may work better.
  • We had to use Webkul to integrate with Salesforce. I would have liked the integration options to be stronger with Salesforce.
  • Broken captcha on reviews turns away customers since they can't leave feedback.
  • We recently experienced fraud, and it would have been good to have some alerts in place -- this is something I need to investigate more.
I'd like to be able to use it more effectively for B2B customers.
BigCommerce offered more of what we wanted. For instance, the Gift Certificates option was one of them.
BigCommerce is very good for B2C application, but the B2B functionality has some way to go.

BigCommerce Feature Ratings

Product catalog & listings
6
Product management
7
Branding
6
Mobile storefront
7
Product variations
3
Visual customization
5
CMS
6
Abandoned cart recovery
3
Checkout user experience
5
eCommerce security
7
Promotions & discounts
5
Personalized recommendations
4
SEO
3
Order processing
6
Inventory management
8
Shipping
7
Custom functionality
2