Functional, reliable with some shortcomings.
May 17, 2019
Functional, reliable with some shortcomings.
Score 7 out of 10
Vetted Review
Verified User
Software Version
Enterprise
Overall Satisfaction with BigCommerce
Since 2016, we've used BigCommerce as our ecommerce platform for retail and wholesale customers to place orders. This includes gifting as well as individual items. The platform also houses informative landing pages for our retail store operations, events, and company bio.
The platform is mainly used as a customer-facing ecommerce solution, though backend orders are placed by customer service, and wholesale partners can log in and shop as well.
The platform is mainly used as a customer-facing ecommerce solution, though backend orders are placed by customer service, and wholesale partners can log in and shop as well.
- Tech support is responsive
- Site experiences minimal downtime
- Site speed is good.
- Reporting is very lacking
- Analytics is lacking and could be more dynamic
- The platform is somewhat behind the curve as far as functionality
- Our development priorities do not seem to be in line with the company's plans
- Monthly invoicing is relatively reasonable.
- Orders and revenue has increased annually.
- Lack of functionality has harmed some sales performance.
- Lack of dynamic promo scheduling is not efficient.
$1 to $10 million
- We've connected with post-purchase landing page service.
- We've connected with email service providers.
- We've connected with a third-party data company.