I would use BigCommerce again for a small business
October 31, 2019
I would use BigCommerce again for a small business
Score 8 out of 10
Vetted Review
Verified User
Software Version
Standard
Overall Satisfaction with BigCommerce
[It's being used as an] Online sales window (store-front) provider for online retail of hobby-related products. Some helpful analytics of sales, products; allows posting of reviews by customers, simple and effective editing of products. Relatively low cost; good to excellent online and telephone support with good availability. Stable and good reliability (uptime), no noticeable outages affecting sales.
- Phone support when needed
- Interactive chat support is available, and usually able to solve any issues
- Minimal downtime, easy to construct an online store for a beginner.
- Sometimes on-line chat has been ineffective, or only refers to FAQ's or other docs that do not solve the problem.
- More options for low-cost storefront designs would be helpful
- Better assistance integrating postal options is needed
- Allows world-wide presence in a niche industry/application
Less than $20,000
Not using- beyond the need of the company at present