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We are small but BigCommerce has much to offer us as well
January 23, 2020

We are small but BigCommerce has much to offer us as well

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

Plus

Overall Satisfaction with BigCommerce

We use BigCommerce for our online store. We process all of our direct to consumer orders. We have attached it to many forms of online payment, and utilize for inventory as well. BigCommerce has given us a one-stop solution for many of our online activities, most of all the sales, but also as a base for our other resellers to get product information and photos of the current product line.
  • Easy order processing.
  • Easy product on boarding.
  • It is a bit too complex of a tool for our needs as a small company with a limited SKU count.
  • We know it is customizable, but with a non-dedicated-to-the-web-store staff, it would help if it were a bit easier to manipulate for those who do not have a design or a software degree.
  • It provides us with a sales platform.
$20,000 to $100,000
I know it offers tools and customization suitable for large-scale SKU counts. We have never had to use these, but I have heard that several large corporations use BigCommerce because of these features. The functionality is very good on the order processing and product upload side, and that makes life easier no matter how large or small the product offering is.
Unfortunately, we do not take advantage of these features as we should. Once again, not having a dedicated staff to tend to the platform and take advantage of all of its capabilities is a problem.
We have used Yahoo Stores in the past, and from that, we moved to BigCommerce. We have looked at Shopify, but have not done too much research on that. Magenta has come up many times, and I have some colleagues who use that, but it seems like they are always having to learn a new system, so that is not even on the radar for us. BigCommerce is comfortable for us and provides us with what we need.
For companies with a larger customer base and a larger SKU count, the tools are great. It is a bit too much for us, but I can see a medium-sized company with several hundred SKUs making a nice web store with BigCommerce.

BigCommerce Feature Ratings

8.4
Product catalog & listings
10
Product management
9
Bulk product upload
Not Rated
Branding
8
Mobile storefront
10
Product variations
Not Rated
Website integration
Not Rated
Visual customization
5
CMS
Not Rated
7.0
Abandoned cart recovery
5
Checkout user experience
9
10.0
eCommerce security
10
6.0
Promotions & discounts
6
Personalized recommendations
Not Rated
SEO
6
9.7
Multi-site management
Not Rated
Order processing
10
Inventory management
10
Shipping
9
Custom functionality
Not Rated

Using BigCommerce

ProsCons
Like to use
Consistent
Convenient
Feel confident using
Unnecessarily complex
Difficult to use
Requires technical support
Lots to learn
  • product upload
  • Inventory