Item: Birdeye
Rating: 10
Author: Verified User

Use Cases and Deployment Scope

We use Birdeye to consolidate our social media into one platform in order to respond to customers in a timely manner without having to use multiple pages to keep track of conversations and reviews. It helps manage conversations and make sure we don't miss any potential leads or areas of improvement.

Pros and Cons

Managing reviews in one place
Checking messages in one place from multiple platforms
Responding in a more timely manner

Return on Investment

Better reviews overall
Better response times
Better leads from different platforms

Alternatives Considered

We have never used any other platform like Birdeye.

Key Insights

Do you think Birdeye delivers good value for the price?

Yes

Are you happy with Birdeye's feature set?

Yes

Did Birdeye live up to sales and marketing promises?

Yes

Did implementation of Birdeye go as expected?

Yes

Would you buy Birdeye again?

Yes

Likelihood to Recommend

It is super convenient to have all of our messages and reviews from multiple platforms in one place to respond more quickly to customers and make sure we are providing exceptional customer service to everyone. The automated responses are super helpful for when we are not in the office or are closed for special holidays or occasions to make sure customers know we got the message and will reach out soon.

Support Rating

We have never needed support.

Usability

It is extremely easy to use.

Simple and Great to Use

Overall Satisfaction with Birdeye