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Birdeye Is Worth the Investment!
June 22, 2023

Birdeye Is Worth the Investment!

Brooke Davis | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Birdeye

We use Birdeye to manage our reviews on various platforms, acquire more reviews, communicate with customers via google, social media and our Birdeye number.
  • Great Customer Communications Platform
  • Integrates Natively With Multiple Platforms
  • Great Reputations Management Software
  • Great Support & Onboarding Team
  • Sometimes Integrations Disconnect
  • Semi Lengthy On Boarding Process
  • Social Media Analytics Are Not In Depth
  • We've been able to communicate with our customers quickly and efficiently as a team.
  • We've acquired more reviews and are able to track all of them in one dashboard.
  • Overall, we've been able to efficiently manage our online reputation.
By investing in Birdeye we have been able to eliminate multiple tech stacks that we were using for customer support, social media analytics and tracking/aquiring more reviews.

Do you think Birdeye delivers good value for the price?

Yes

Are you happy with Birdeye's feature set?

Yes

Did Birdeye live up to sales and marketing promises?

Yes

Did implementation of Birdeye go as expected?

Yes

Would you buy Birdeye again?

Yes

Birdeye is great for many reasons. It's an easy to use platform and the onboarding team is thorough. The support team is amazing. We have Sunny, as our support expert and he is fantastic. Our tickets are resolved quickly, he's extremely responsive and if we don't understand something or want to change something he will meet us over zoom to discuss.

Birdeye Support

Support is fast to resolve tickets, respond to emails and are available for phone calls or meetings.

Using Birdeye

Birdeye is easy to use and the on boarding process is thourough.