Blackbaud Luminate Online
December 30, 2023
Blackbaud Luminate Online
Score 8 out of 10
Vetted Review
Verified User
Modules Used
- Luminate Online
- Luminate TeamRaiser
Overall Satisfaction with Blackbaud Luminate Online
DFCI Philanthropy uses Blackbaud Luminate Online for our online fundraising efforts, including but not limited to directed and unrestricted giving, event registration, and peer-to-peer fundraising via the TeamRaiser module. We are also able to utilize features such as the Survey module to gather information regarding our current and potential supporters. Blackbaud Luminate Online also allows us to provide web-based content for many of the DFCI initiatives.
- Peer-to-peer fundraising via the TeamRaiser module is simple and easy to personalize for every participant.
- Online giving can be done via the Donation Form module with a robust feature set allowing for branding and styling specific to your organization.
- The Constituent 360 modules allows us to gather detailed information about our visitors. This module also has a variety of tools for exchanging this data with other systems such as a CRM.
- The modules within Blackbaud Luminate Online could be more uniform and robust for back-end users.
- The API and Web Services features for Blackbaud Luminate Online are easy to use but could be more extensive so that more data is accessible to customers for tasks such as ad-hoc reporting.
- Access to view (and possibly edit) templates used in producing the Blackbaud Luminate Onlinecontent would be a wonderful addition.
- Blackbaud Luminate Online has allowed us to increase our online fundraising every year since our adoption of the platform in 2019 (2020's Covid impact not withstanding, of course).
I haven't used Classy directly, but comparing the platform from public information leads me to believe it is comparable to Blackbaud Luminate Online. It isn't possible to determine what future development efforts Classy has planned, which is important when we consider how Blackbaud Luminate Online is discussing improvements. This is relevant as AI begins having impacts on all companies.
Do you think Blackbaud Luminate Online delivers good value for the price?
Yes
Are you happy with Blackbaud Luminate Online's feature set?
Yes
Did Blackbaud Luminate Online live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Blackbaud Luminate Online go as expected?
No
Would you buy Blackbaud Luminate Online again?
Yes
Blackbaud Luminate Online Support
Pros | Cons |
---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
No, it wasn't necessary.
Yes - For the most part, Blackbaud Luminate Online development team is responsive to issues classified as bugs. There are occasions where the team and our staff would disagree on what qualifies as a bug, but in those cases, the staff help us find a workable solution within the current version of the software.
The recent changes implemented by Meta regarding payment processing used by Facebook Fundraisers for non-profit organizations caused a large amount of difficulty for our team. Blackbaud Support has been excellent in providing us information and support to work through this, in spite of having limited communication from Meta.