Wide array of features allows our organization to prosper!
July 27, 2022

Wide array of features allows our organization to prosper!

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Blackbaud Raiser's Edge NXT

We use Raiser's Edge NXT to manage our donors, their giving, event attendance, volunteer participation, prospect research, and our relationship with that donor. We also use Raiser's Edge NXT to create lists and queries, and to send emails to our constituencies. All of this allows us to organize the information without the use of spreadsheets. It also gives all of our users access to this information, so they can quickly and easily see the full story of a donor.

Pros

  • User friendly web-based platform.
  • Advanced query capabilities.
  • Full user experience in one database.

Cons

  • Email marketing needs more capabilities.
  • Pricing structure.
  • Additional event features would allow us to be completely in NXT for all areas of fundraising.
  • Gift management.
  • Event attendance history.
  • Queries and lists.
  • Time is constantly being saved through the automated features provided by NXT.
  • Increase in retention due to better tracking of donors and their interests.
  • Better understanding of our donors and their relationship to our organization.
We are constantly learning new things about our donor base! We are able to do this too without additional time and resources spent, just by looking at the insights provided on the donor's record. From here, we can focus in on which donors to cultivate and ask for larger or more frequent gifts.
Raiser's Edge NXT is a much more user-friendly database, especially for our front-end fundraisers that are just looking to see information quickly. It is much easier for me, as the database manager, to send our users to the database, when I know it will not be a difficult process for them.

Do you think Blackbaud Raiser's Edge NXT delivers good value for the price?

Not sure

Are you happy with Blackbaud Raiser's Edge NXT's feature set?

Yes

Did Blackbaud Raiser's Edge NXT live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Blackbaud Raiser's Edge NXT go as expected?

I wasn't involved with the implementation phase

Would you buy Blackbaud Raiser's Edge NXT again?

Yes

Raiser's Edge NXT is great for managing a wide facet of donor activities that couldn't be managed in a spreadsheet or in a smaller database. If you have events, volunteers, donations, and are in email communication with your database, NXT provides a great way to use all of those features within one software.

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