If you want a Ferrari, you have to take care of it.
September 13, 2022

If you want a Ferrari, you have to take care of it.

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Blackbaud Raiser's Edge NXT

Raiser's Edge is our donor database, the central repository for all donor and fundraising interactions. We integrate with Financial Edge as well, allowing us to use RE as an entry point for accounts receivable. We utilize several programmatic and marketing products (Landscape, Constant Contact, etc.) outside of RE, therefore relying on import and export features to move data. Raiser's Edge is our primary analytic tool for fundraising and reporting, allowing us to track our stewardship societies, donor movement, gifts by trustee solicitor, and donor movement through the fundraising pipeline. We formerly utilized the volunteer module, less so recently, but still, use RE as the final repository for all event participation data.
  • NXT's web platform allows executives to find their own data & analysis.
  • RE is almost infinitely customizable, allowing very specific analysis and data collection.
  • Recent security changes have been rolled out quickly, removing core features or requiring quick adaptation on our part.
  • Web view NXT is missing huge chunks of functionality, meaning users must learn both platforms to be proficient.
  • The stability and reliability of the hosted environment can be lacking, although not hosting the data ourselves has security benefits.
  • Hosted environment accessible from anywhere.
  • History - being hosted in RE for many years has created a deep, rich data soil for fundraising activities to grow.
  • Permissions allow many use types to interact safely without seriously damaging the data.
  • It's so expensive it's hard to justify, not the ROI you want but it's true.
  • RE allows us to touch track and ensure more equitable coverage of our donor set.
  • RE has helped us create pipelines and track donor movement into higher levels of giving.
Data analytics can be tricky, as they often promise more than they can typically deliver. Just yesterday, we found an errant score provided by Blackbaud that almost certainly belonged to another individual with a similar name. Without an in-house researcher, all wealth data must be treated with a grain of salt. Most automated scores Blackbaud introduces are always related to an extremely expensive product we cannot access without an additional subscription. Listening to Blackbaud's promises about untapped wealth, social listening, and data update services is a bit like the Wizard of Oz. They'd rather you pay no attention to the man behind the curtain because a lot of what they imply is happening on the backend just isn't possible with the legal and technical realities. Nothing is as easy, or high quality as Blackbaud would like you to believe.
The online training is not super customized to real use cases I've experienced, but the trainers are often actual users who know what you're talking about when you ask a question. It's a big outlay of time and money for sometimes questionable results, but it obviously got the job done as I'm very comfortable and confident with the product now.

Do you think Blackbaud Raiser's Edge NXT delivers good value for the price?


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Did Blackbaud Raiser's Edge NXT live up to sales and marketing promises?


Did implementation of Blackbaud Raiser's Edge NXT go as expected?

I wasn't involved with the implementation phase

Would you buy Blackbaud Raiser's Edge NXT again?


Advanced development shops where precision and data-driven decision-making are prioritized stand the most to gain from RE. Many patterns and automation can be created and used by multiple users, but unfortunately, there is a steep learning curve to understanding the full functionality of the product. Training can be prohibitively expensive, both in time and money. We've compared RE to a highly sophisticated racing car in our office before. It's powerful and can do about anything you ask of it if you know how to keep it running and maintained. There are products that are easier to run and maintain, but they don't typically have the same performance.