Great to get front-line fundraisers engaged in your CRM.
November 15, 2022

Great to get front-line fundraisers engaged in your CRM.

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Modules Used

  • Prospect Insights

Overall Satisfaction with Blackbaud Raiser's Edge NXT

Our primary CRM for tracking donor/prospect contributions and interactions.
  • Intuitive user interface
  • Stores attachments in logical places
  • Simplifies querying for non-power users
  • Analytical reports take too long to update post-data entry
  • Waiting for more database-view options to migrate over to NXT
  • Action entry
  • List pulls
  • Opportunity/Proposal management
  • Front-line fundraisers have been much more likely to make entries
Giving non-admin users the ability to view a report on their own has reduced reporting time and given them better insight as to how their activity is affecting their metrics. This is definitely helping them to allocate their time in support of our team's goals and to better understand our goals.
Training is easily accessible and pretty well organized.

Do you think Blackbaud Raiser's Edge NXT delivers good value for the price?

Not sure

Are you happy with Blackbaud Raiser's Edge NXT's feature set?

Yes

Did Blackbaud Raiser's Edge NXT live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Blackbaud Raiser's Edge NXT go as expected?

I wasn't involved with the implementation phase

Would you buy Blackbaud Raiser's Edge NXT again?

Yes

In scenarios where front-line fundraisers dislike using the database view; they are much more likely to utilize web-view (NXT) for their daily work.