Great for surface database management but lacking some key functionality

For the most part, the instructors who teach the online courses are very knowledgeable and personable. I will say that the instructor-led classes, which are the only actually helpful form of online training offered by Blackbaud, are likely prohibitively expensive for many, especially if you have multiple team members who need to be trained. One-off classes do not necessarily provide the best return on investment as you may not have selected the best class for the training that you're looking for, or you may sign up for a class that is taught by a poor instructor (which is rare) and you'll find yourself needing or wanting to take it again. The only other option is to sign a multi-year contract which is, again, expensive, and may be more than you need. There are definite gaps in some of the course offerings as Blackbaud Raiser's Edge NXT is relatively new. Most of the classes also require a time commitment of one and a half to three hours, which could be more than your staff can spare.

Blackbaud Raiser's Edge NXT is particularly well-suited if you're a smaller organization that does not have major data organization needs. It's also very useful if much of your solicitation strategy and giving is online, as it can handle batched gifts, can be used to create online donation forms and event registrations, and to send emails to specific groups of people that can be set through creating lists. It is, however, missing some of the depth and functionality offered by the traditional Raiser's Edge platform and those elements will likely be missed by anyone familiar with RE or who needs to do intensive reporting or physical mailings.